6/10 Okay
MELISSA
Traveled with partner, Traveled with pets
Dec 15, 2025
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
We had a dog friendly room for our two Bernese Mountain Dogs. We made them aware in advance that one of our dogs has mobility issues and a ground level room would be preferred. This could not be accommodated so we had to carry the 90lb dog up and down a set of 9 steep stairs to access the room. The room itself was mostly carpet, with the ice melt and slush it made it absolutely dirty. We moved a sitting chair to find chunks of dirt and debris. If we are paying extra for cleaning because we have dogs... than make it easier to keep the room clean. It would have been nice to have a small vacuum or carpet sweeper available. We had to run dishes through the dishwasher in order to use them, they looked liked they had just been rinsed and put away by the previous guest. The hot tub was always busy, there was a second larger warm pool, but too cool for anyone to use it. There was ice melt all around the door way and the stairs to the changing area... I have no idea where you are supposed to remove your shoes to keep the area clean.... I guess wear sandals right up to the hot tub edge. The location is great if you want to have your own food in the suite, but not ideal if you are planning to use Banff's restaurants. The location is right next to the campground so there are plenty of trails if you are staying with dogs.
MELISSA
Stayed 2 nights in Dec 2025
