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"Gentleman checking me in was not friendly. Staff seemed confused as to what rooms were clean and were not (I was checking in after 3pm). Only here one ... " More

By a verified traveler on Sun 04 Oct 2020

Hotel Description

Hotel near The Shoppes at Gateway in Springfield

In Springfield

You'll be within 2 miles (3 km) of The Shoppes at Gateway and 6 miles (10 km) of Cuthbert Amphitheater with a stay here. Saturday Market and Springfield Museum are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Business travelers can take advantage of the laundry service. Enjoy the seasonal outdoor pool and conveniences like a 24-hour front desk and free newspapers.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 100 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Pet-Friendly

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Quality Inn and Suites Eugene-Springfield ratings based on 18 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quality Inn and Suites Eugene-Springfield

Everyone (9) Family (3)
4 out of 5
Gentleman checking me in was not friendly. Staff seemed confused as to what rooms were clean and were not (I was checking in after 3pm). Only here one night so all good.

Posted by on Oct 4, 2020

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4 out of 5
Nothing special, but the place was clean and the staff was very nice. Despite having the room closest to the great, it was insulated enough that I did not hear road noise.

Posted by on Nov 17, 2019

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3 out of 5

Posted by on Aug 25, 2019

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5 out of 5
Was Clean, and staff was courteous, breakfast was good but they start puting food away b4 10am

Posted by on Aug 10, 2019

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4 out of 5

Posted by on Jul 26, 2019

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4 out of 5
Most of the room, OK but workers made a mess in 2 rhh

Posted by on May 8, 2019

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5 out of 5
Room and staff were great. Good hot breakfast and convenient location. Computer and printer were nice to print boarding passes. The hallway outside our room had plastic on the ceiling & walls and the carpet was ripped out. Kind of weird but everything else was great.

Posted by on Jan 13, 2019

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1 out of 5

filthy

Pros: Breakfast
Cons: Clean it. Hire a new head housekeeper with eyesight.
We booked into this hotel because I felt I wanted my husband comfortable after his day surgery in Eugene. We have a pet so of course we ended up in a pet room....so, so filthy. There was dust around the end of the carpet at least 3 inches in, obviously it has been there for a long, long time, dust on the top of the bed and carpet was very badly stained. There was even a plastic fork still on the carpet from the last guest. We kept our shoes on the whole time in the room. I was concerned about the filth and my husband just having surgery. The chair in the room was also in very bad condition. I would never have taken my dog into that room if I had known. We felt that the Quality Inn would be just that, Never again. The halls are even neglected. No one with any vision at all could ignore the dust even in the halls. The only good thing I can say is it has a good breakfast.

Posted by , from oregon on Jul 28, 2017

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3 out of 5

Wedding attendance

Pros: clean
Cons: Bathroom a bit small, couldn't open the door completely without hitting the shower curtain. Customer service was stinky!
Location: We were there for a wedding, plenty of restaurants and shopping near by.
Hotel and room clean, location was convenient. The staff never said a word to us, not a hello, good morning, nothing. Hotels are very similar, good service is huge and this place lacks it.

Posted by on Jun 12, 2017

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5 out of 5

Friendly staff, nice accomodations.

We enjoyed our stay. The breakfast choices were great and the staff did a good job keeping food available. Our room was very clean. The only issue we had was the sink did not drain well and the shower valve made a high pitch sound while running. We will stay here again.

Posted by on Feb 21, 2017

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About the Quality Inn and Suites Eugene-Springfield

Location 3550 Gateway St, Springfield, OR 97477

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. The business-friendly Quality Inn and Suites Eugene-Springfield also features a seasonal outdoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. You'll have access to the health club at a partner property. Smoking is allowed in designated areas at this Springfield hotel.

  • 1 building
  • 100 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Mahlon Sweet Field Airport (EUG) (16.7 km / 10.4 mi)
  • Train station: Eugene Station (9.9 km / 6.1 mi)
  • Parking: Free self parking

Room Amenities

Quality Inn and Suites Eugene-Springfield offers 100 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Rafting nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 10.00 per pet, per night
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. The property affirms that it follows sanitization practices of Commitment to Clean (Choice) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Inn Eugene-Springfield
  • Quality Eugene-Springfield
  • Quality Inn and Suites Eugene-Springfield Hotel
  • Quality Inn and Suites Eugene-Springfield Springfield
  • Quality Inn and Suites Eugene-Springfield Hotel Springfield

You should know

  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.