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JW Marriott San Antonio Hill Country Resort & Spa

4.5 star property
Family-friendly 4.5-star hotel with 4 outdoor pools

Choose dates to view prices

Photo gallery for JW Marriott San Antonio Hill Country Resort & Spa

4 outdoor pools, cabanas (surcharge), pool umbrellas
6 restaurants, breakfast, lunch, dinner served; Tex-Mex cuisine
Reception
View from property
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Room service

Explore the area

View in a map
23808 Resort Pkwy, San Antonio, TX, 78261
  • Place, TPC San Antonio
    ‪5 min walk‬
  • Place, Natural Bridge Caverns
    ‪32 min drive‬
  • Place, Natural Bridge Wildlife Ranch
    ‪37 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

8.4 out of 10
Very good
(5 reviews)
  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed with Sofa bed, Non Smoking

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Signature Room, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 460 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

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Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

  • 898 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking

  • 898 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom, Non Smoking, Golf View

Studio Suite, 1 Bedroom, Non Smoking, Golf View | Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Suite, 1 Bedroom, Non Smoking, Golf View

10.0 out of 10
Exceptional
(1 review)
  • 890 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(42 reviews)
  • 463 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

7.2 out of 10
Good
(5 reviews)
  • 463 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds, Non Smoking (Balcony)

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Signature Room, 2 Queen Beds, Non Smoking (Balcony)

  • 463 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

  • 463 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

7.4 out of 10
Good
(3 reviews)
  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Bathtub (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Bathtub (Mobility/Hearing Accessible, Tub)

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Transf Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Transf Shwr)

9.0 out of 10
Wonderful
(2 reviews)
  • 463 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Hearing Accessible)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Balcony (Hearing Accessible)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Transf Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Signature Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Transf Shwr)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(42 reviews)
  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

San Antonio

Near the airport.You'll be within 12 miles (20 km) of Morgan's Wonderland and 16 miles (25 km) of The Shops of La Cantera. Six Flags Fiesta Texas and San Antonio Zoo and Aquarium are also within 20 miles (32 km).

What's nearby

  • TPC San Antonio - 5 min walk - 0.3 miles
  • Six Flags Fiesta Texas - 24 min drive - 17.4 miles
  • Morgan's Wonderland - 24 min drive - 15.4 miles
  • Natural Bridge Caverns - 32 min drive - 24.7 miles
  • Natural Bridge Wildlife Ranch - 37 min drive - 24.9 miles

Getting around

  • San Antonio Station - 26 min drive
  • San Antonio International Airport (SAT) - 19 min drive

Restaurants

  • ‪HTeaO - Stone Oak (Bulverde) - ‬6 min drive
  • ‪Las Palapas - ‬6 min drive
  • ‪Pollo-Filete - ‬4 min drive
  • ‪Cibolo Moon - ‬10 min walk
  • ‪Sonic Drive-In - ‬6 min drive

About this property

JW Marriott San Antonio Hill Country Resort & Spa

Family-friendly 4.5-star hotel with 4 outdoor pools
As a guest of JW Marriott San Antonio Hill Country Resort & Spa, you'll find a full-service spa, a golf course, and a complimentary water park. 4 outdoor swimming pools and 2 hot tubs are also on site. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 19 meeting rooms. Event space at this hotel measures 260000 square feet (24155 square meters) and includes a conference center. A children's pool, a health club, and spa services are also featured at the luxury JW Marriott San Antonio Hill Country Resort & Spa. Parking is available for a fee.

This 4.5-star San Antonio hotel is smoke free.

  • 1002 guestrooms or units
  • 9 levels
  • 10 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Meeting rooms
  • 260000 sq ft of conference space
  • 24155 sq m of conference space
  • Built in 2010
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
JW Marriott San Antonio Hill Country Resort & Spa offers 1002 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 65-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

This San Antonio hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Lantana Spa has 30 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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La Quinta Inn & Suites By Wyndham San Antonio At The Rim
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
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Total with taxes and fees
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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: WiFi (USD 15.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 34 per day; includes in/out privileges)
  • Covered valet parking on site (USD 49 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: USD 32 to 39 for adults and USD 15 to 19 for children
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor tennis courts
  • 24-hour gym
  • 36-hole golf course
  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Game viewing
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Lazy river
  • Library
  • Pro golf lessons
  • Pro golf shop
  • Shopping
  • Table tennis
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 65-inch smart TV with premium cable channels
  • iPod dock
  • Netflix
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 2 to October 3:
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 1.240 percent destination fee will be charged
  • Resort fee: USD 65.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 32 to 39 for adults, and USD 15 to 19 for children
  • Fee for in-room wireless internet: USD 15.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 15.95 per day (rates may vary)
  • Self parking fee: USD 34 per day (in/out privileges)
  • Covered valet parking fee: USD 49 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Marriott Hill
JW Marriott Hill Resort
JW Marriott San Antonio Hill Country
JW Marriott San Antonio Hill Country Resort
Marriott Hill
Jw Marriott San Antonio Hill Country Hotel San Antonio
Jw Marriott San Antonio Hill Country Resort And Spa
JW Marriott Hill Country Resort
JW Marriott Hill Country
Jw Marriott San Antonio Hill Country Hotel San Antonio
JW Marriott San Antonio Hill Country Resort Spa

Frequently asked questions

How close is JW Marriott San Antonio Hill Country Resort & Spa to the airport?

JW Marriott San Antonio Hill Country Resort & Spa is 13.7 mi (19-min drive) away from the San Antonio International Airport (SAT) airport, the closest popular airport to the property.

How much does it cost to stay at JW Marriott San Antonio Hill Country Resort & Spa?

As of Nov 4, 2025, prices found for a 1-night stay for 2 adults at JW Marriott San Antonio Hill Country Resort & Spa on Nov 23, 2025 start from $349.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does JW Marriott San Antonio Hill Country Resort & Spa have an airport shuttle?

Airport shuttle services are not available at JW Marriott San Antonio Hill Country Resort & Spa.

Does JW Marriott San Antonio Hill Country Resort & Spa offer free breakfast?

Free breakfast isn’t offered at JW Marriott San Antonio Hill Country Resort & Spa, but buffet breakfast is offered for a fee of between USD 32 and 39 for adults, USD 15 and 19 for children.

Is there a casino at JW Marriott San Antonio Hill Country Resort & Spa?

No, there is no casino at this hotel.

What time is check-in at JW Marriott San Antonio Hill Country Resort & Spa?

Check-in start time: 4 PM; Check-in end time: 5:30 AM. A fee applies for early check-in.

Is there free parking at JW Marriott San Antonio Hill Country Resort & Spa?

Free parking is not available at this hotel. Self parking is available for USD 34 per day, and valet parking for USD 49 per day.

Does JW Marriott San Antonio Hill Country Resort & Spa have a pool?

JW Marriott San Antonio Hill Country Resort & Spa features 4 outdoor pools and a children's pool.

Does JW Marriott San Antonio Hill Country Resort & Spa have a restaurant?

There are 6 onsite restaurants, offering options like Tex-Mex cuisine, golf course views, and a poolside location. One of the dining venues will be closed seasonally each year from October 2 to October 3.

Does JW Marriott San Antonio Hill Country Resort & Spa have a spa?

Pamper yourself with a day at Lantana Spa, where you can enjoy body treatments, aromatherapy, and massages.

How close is JW Marriott San Antonio Hill Country Resort & Spa to downtown San Antonio?

JW Marriott San Antonio Hill Country Resort & Spa is 17.4 mi away from San Antonio.

JW Marriott San Antonio Hill Country Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 698 out of 1003 reviews
Rating 8 - Good. 149 out of 1003 reviews
Rating 6 - Okay. 79 out of 1003 reviews
Rating 4 - Poor. 49 out of 1003 reviews
Rating 2 - Terrible. 28 out of 1003 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend for Families

The food is pricy but worth it. The pizza is a must to get. Bring your own pillow. Be prepared for noise and kids everywhere. Very family friendly hotel but still some good areas for adults to mingle. The water slides/pool areas are very nice and clean. All of the staff is super friendly. Go early if you don’t want to fight over a tube for rides.
Stayed 3 nights in Jul 2025

10/10 Excellent

GABRIEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Adrian

Liked: Cleanliness, amenities
We had a great time.
Stayed 2 nights in Aug 2025

6/10 Okay

Joshua

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The resort itself was very nice — clean, well-maintained, and overall a good experience. However, the valet parking service was a major disappointment and really affected the overall impression of my stay. It took nearly an hour just to get my vehicle back. When the valet finally brought it around, I watched in disbelief as he drove directly toward one of the black rubber valet poles that are supposed to help guide traffic. Instead of stopping or carefully avoiding it, he rolled down his window and started yelling for help to move it. Despite clearly seeing it was about to rub against my vehicle, no one assisted — everyone seemed too busy — and he continued to drive forward anyway. I was watching from a distance, trying to get his attention to stop, but he just went straight through, scraping the side of my truck and running over the base with both the front and back tires. Fortunately, my truck is white, so the rubber didn’t leave visible scratches. But if it had been a black vehicle, it could’ve caused noticeable damage. This level of carelessness is unacceptable, especially after paying a $90 valet fee. The resort deserves credit for its quality, but the valet experience needs serious improvement.
Stayed 2 nights in Aug 2025

2/10 Terrible

Whitney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Crying baby ruined our night

In for a quick anniversary weekend. Spent 2 nights listening to a crying baby. We booked a king suite with balcony thinking it would be away from families. It was horrible. They charge for self parking. Shade will cost you $250+. Too many people can’t find a place to sit. Food over priced Maybe better for families but not good for a couple getaway.
Stayed 2 nights in Aug 2025

2/10 Terrible

terry

Didn’t have our rooms , had to go to another resort
Stayed 1 night in Aug 2025

10/10 Excellent

Marcos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family oriented place !
Stayed 2 nights in Aug 2025

10/10 Excellent

STEPHANIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and clean , the restaurants and easy to get to , the good area is immaculate. Family friendly with lots of activities for the whole family.
Stayed 1 night in Aug 2025

4/10 Poor

vannessa

Disliked: Cleanliness, staff & service, property conditions & facilities
Not impressed
Stayed 1 night in Jun 2025

8/10 Good

Tristan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

carlos

Stayed 2 nights in Jul 2025

6/10 Okay

Chelsea

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jul 2025

10/10 Excellent

Angela, Burlingame

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lots to do!
Stayed 4 nights in Jul 2025

10/10 Excellent

John

Stayed 2 nights in Jul 2025

10/10 Excellent

Rey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was immaculate
Stayed 2 nights in Jul 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Ryan

Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Disappointed

My family and I recently stayed at your property to celebrate our 28th wedding anniversary. We arrived at the hotel at approximately 4:30 PM and were assisted by Leticia at the front desk. Unfortunately, we were informed that our room was not yet ready. When we inquired about an estimated time for check-in, Leticia was unable to provide one. Instead, she stated that if we paid an additional $100 per night, she could contact housekeeping to prioritize our room. I expressed that I was not willing to pay extra and requested the same level of urgency regardless. Despite following up multiple times, we waited nearly two hours before receiving a room. During this time, we were left without updates or assistance, which was both frustrating and disappointing—especially during a special occasion. It wasn’t until a staff member named Curtis approached us and inquired if we needed help that we finally received prompt assistance. Curtis immediately apologized and found a room for us right away, for which we are very grateful. We have previously stayed at various resorts including Disney Resort, Orlando Resort, Great Wolf Lodge, and Kalahari, and have never encountered service of this nature during check-in. While the remainder of our stay was enjoyable and the accommodations were lovely, the check-in experience significantly impacted our first impression and anniversary celebration.
Stayed 3 nights in Jul 2025

10/10 Excellent

Marian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the fact we can take our 2 young granddaughters to a nice water park and know they were safe. The 2 previous times we visited we were not charged for parking. This time, $29 per day. My fault, I should have read the fine print. Some of the remote areas around water park seemed like they werent being kept up as well.
Stayed 2 nights in Jul 2025

10/10 Excellent

Alejandro

Stayed 4 nights in Jul 2025

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Jul 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Sandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to spend a weekend getaway.
Stayed 1 night in Jul 2025

10/10 Excellent

Brandon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time at the property and my family absolutely LOVED the experience. We had a lot of friends recommend that we summer vacation with JW Marriott HC as opposed to flying to a summer vacation. We were very impressed and our kids had a blast. Activities were great, staff was incredible, convenience factor was awesome, I spoke with Daisy a manager there (I didn't request a manager, I just got lucky that she picked up the phone) and was super sweet and accommodated us incredibly well. The one thing that was a bit surprising was the price of food and beverages. I completely understand that it is a JW Marriott with a partnership, but it was a bit of a surprise to us (Full transparency). BUT we loved our stay, and we will definitely be coming back!
Stayed 3 nights in Jul 2025