Travelocity Verified Review
"20+ years & we always go back to the Holiday Inn Resort Aruba because it's affordable, clean, near great restaurants, shops, & most importantly the staff. The staff are very friendly & treat you with respect. Our housemaid Odra was wonderful & Jean a good friend, & Roy from the towel hut were Excellent & always had our palapa set up for us. John, our dear friend from the luggage care always a sweetheart & has become like family to us. We thank the Holiday Inn for our complimentary bottle of Champagne for our 15th Wedding Anniversary & for trying to make us feel comfortable with offering us a room change due to the A/C being weak in our room. However, we loved the room so much we stayed & just tried to adapt. Cooperate needs to stop trying to save money & using the excuse of going green by controlling the thermostats at only 68 F. degrees in an Oceanfront room on the top floor under the roof is ridiculous. The room never cools off at that temperature & makes your guest uncomfortable. To instruct your staff to LIE to the customer that it can't go any lower is shameful. The manager did try to rectify the situations with a room change but all the rooms in the entire hotel are set at that temperature therefore, changing our primo room was not an option. Even though, the room temperature upset us, but thanks to the lovely staff & wonderful people of Aruba we had an awesome relaxing time. Holiday Inn Resort Aruba corp. listen to your quest and allow them to have thermostat control!"
A verified traveler stayed at Holiday Inn Resort Aruba - Beach Resort & Casino by IHG
