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"There are definitely similar properties in the area that I prefer to stay at compared to this Marriott. The King suite was incredibly small and the c
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Within 6 miles (10 km) of this hotel, you'll find University of Texas at Dallas and Curtis Culwell Center. Medical City Hospital is within 9 miles (15 km) and Allen Event Center is within 12 miles (20 km).
Free perks
This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.
TownePlace Suites by Marriott Dallas Plano/Richardson ratings based on 5 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff5.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for TownePlace Suites by Marriott Dallas Plano/Richardson
Everyone (4)Couples (1)
3 out of 5
There are definitely similar properties in the area that I prefer to stay at compared to this Marriott. The King suite was incredibly small and the carpet was not vacuumed before our stay, bits and crumbs all over the floor. Biggest problem was the a/c unit. It would turn on quietly for a few minutes, then start making a loud rattling noise, then would be quiet again. It constantly woke us up during the night and even turned down, the room was rather warm. The outdoor seating area with the fire pit faces the main road, not a nice and quiet place to hang out. The free breakfast was a nice perk with fruit, yogurt, oatmeal, eggs, waffles, and breads. Overall, would choose a different hotel.
Posted by Katie on Oct 16, 2023
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Comment from Hotel Management
Oct 17, 2023
by General Manager
Dear Katie, Thank you for being our guest and for your candid review. While we hope you had a pleasant stay, we apologize for the lack of upkeep of your accommodations. We will follow up with our housekeeping team to ensure a better guest experience going forward. We are also sorry for the issues you had with the air unit in your room; your feedback will be shared with the appropriate individual to address these concerns. We certainly understand the frustration caused and are very grateful for your patience. Having said that, we appreciate your comments about our complimentary breakfast offerings. Thank you again, and we hope you will change your mind and revisit us for the flawless experience you deserve. Alejandra GiraldoGeneral Manager
5 out of 5
Posted by Michael on Apr 4, 2023
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Comment from Hotel Management
Apr 27, 2023
by General Manager
Dear Michael, We are delighted you had an outstanding stay at TownePlace Suites Dallas Plano/Richardson and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Alejandra Giraldo,General Manager
5 out of 5
Posted by Dustin on Dec 4, 2022
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Comment from Hotel Management
May 1, 2023
by General Manager
Dear Dustin, Thank you for your terrific rating of TownePlace Suites Dallas Plano/Richardson. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Alejandra Giraldo,General Manager
2 out of 5
Staff was professional which was excellent but the room ( 119 ) has a very unpleasant odor!
Posted by Ira on May 24, 2022
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Comment from Hotel Management
Jun 16, 2022
by General Manager
Dear Ira, thank you for being our guest and for taking the time to post your review. While we are happy to know you enjoyed the service provided by our associates, we sincerely apologize for any oversights made when servicing your room. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this does not happen again. We hope you will revisit as we would welcome another opportunity to make your next stay exceptional.
Patrick Nagele,
General Manager
5 out of 5
They seemed to think of I would need.
Posted by a verified traveler on Jun 5, 2021
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Comment from Hotel Management
Jun 6, 2021
by General Manager
Dear Guest,
Thank you for choosing TownePlace Suites Dallas Plano/Richardson and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.
Patrick Nagele
General Manager
About the TownePlace Suites by Marriott Dallas Plano/Richardson
TownePlace Suites by Marriott Dallas Plano/Richardson offers its guests an outdoor pool and a 24-hour fitness center. WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 270 square feet (25 square meters) and includes conference space. Barbecue grills, multilingual staff, and a picnic area are also featured at the business-friendly TownePlace Suites by Marriott Dallas Plano/Richardson. Free self parking is available. This Plano hotel is smoke free.
1 building
86 guestrooms or units
4 levels
270 sq ft of conference space
25 sq m of conference space
Built in 2019
Full breakfast (free)
Poolside lounge chairs
Business center (24 hours)
Conference space
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Wedding services available
Convenience store
BBQ grill(s)
Outdoor picnic space
Television in lobby
Elevator
No smoking on site
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Kitchenette
Grocery/convenience store
Laundry facilities
Separate dining area
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Wireless internet access
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Metro station: Bush Turnpike Station West (0.6 km / 0.4 mi)
Parking: Free self parking
Room Amenities
TownePlace Suites by Marriott Dallas Plano/Richardson offers 86 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include dining tables. Beds feature premium bedding. 42-inch LCD televisions come with premium digital channels and Netflix. Kitchenettes offer refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
In-room kitchenette
Dining room
Sitting area
LCD television
Digital channels
Premium channels
Netflix
Refrigerator
Microwave
Stove
Dishwasher
Coffee maker
Kitchenware
Luxury bedding
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Wardrobe or closet
Desk chair
Food & Drink
Guests are served free full breakfast daily.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Health or beauty spa nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairways
Well-lit path to entrance
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Pool hoist on site
Wheelchair accessible path of travel
Wheelchair-accessible public washroom
Wheelchair accessible parking
Assistive listening devices in meeting rooms
Assistive listening devices available
Wheelchair-accessible van parking
Braille or raised signage
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 1:00 AM
Minimum check-in age is: 21
Special check-in instructions:
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets: USD 100 per accommodation (varies based on length of stay)
Only dogs and cats are allowed
Maximum 2 (weight limit: 50 lbs per pet)
An off-leash area is available
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Staffed front desk
No rollaway/extra beds available
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 100 per accommodation (varies based on length of stay)
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
TownePlace Suites by Marriott Dallas Plano/Richardson Hotel
TownePlace Suites by Marriott Dallas Plano/Richardson Plano
You should know
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions
TownePlace Suites by Marriott Dallas Plano/Richardson is 20.1 mi (28-min drive) away from the Love Field Airport (DAL) airport, the closest popular airport to the property.
Airport shuttle services are not available at TownePlace Suites by Marriott Dallas Plano/Richardson.
TownePlace Suites by Marriott Dallas Plano/Richardson offers free full breakfast every day.
No, there is no casino at this hotel.
Check-in start time: 3:00 PM; Check-in end time: 1:00 AM.
This hotel offers free self parking.
TownePlace Suites by Marriott Dallas Plano/Richardson features an outdoor pool.
There are no spa services available at this hotel.
TownePlace Suites by Marriott Dallas Plano/Richardson is 1 mi away from Plano.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
