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4.0 out of 5

"Clean and convenient " More

By a verified traveler on Sun 04 Feb 2024

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Hotel Description

3-star hotel near Dallas World Aquarium

Downtown Dallas stay

You'll be steps from Dallas World Aquarium and within a 10-minute walk of House of Blues Dallas with a stay at this Downtown Dallas hotel. Sixth Floor Museum and American Airlines Center are also within half a mile (1 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free buffet breakfast and free WiFi. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. There's a 24-hour gym on site, and a 24-hour front desk and a snack bar/deli are also provided.

Suite, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$130* Per night/room May 12 - May 13

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Multiple Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

SpringHill Suites Dallas Downtown / West End ratings based on 23 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SpringHill Suites Dallas Downtown / West End

Everyone (8) Couples (4) Family (6)
5 out of 5
Clean and convenient

Posted by , from EPPS on Feb 4, 2024

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Comment from Hotel Management

Feb 5, 2024 by Customer Service

John, it's great to read your review! We're happy to know you found SpringHill Suites by Marriott Dallas Downtown/West End to be clean and conveniently located. We appreciate your willingness to share your experience and hope to welcome you back in the future.

5 out of 5
Great place to stay and close to American Airlines Center

Posted by on Nov 3, 2023

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Comment from Hotel Management

Nov 4, 2023 by Customer Service

Nancy, thank you for leaving such a wonderful review. We're thrilled to hear you found the location of SpringHill Suites by Marriott Dallas Downtown/West End convenient for your needs. We strive to provide all our guests with a prime, convenient location to enhance their stay. We hope to have the pleasure of welcoming you back in the future.

5 out of 5

Posted by , from WARRENVILLE on Sep 4, 2023

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Comment from Hotel Management

Sep 25, 2023 by Customer Service

Thank you for the wonderful rating, Vincent!It's fantastic you enjoyed your time at SpringHill Suites by Marriott Dallas Downtown/West End so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

5 out of 5

Posted by on Aug 6, 2023

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Comment from Hotel Management

Aug 27, 2023 by Customer Service

Thank you for this excellent rating, Frankie!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at SpringHill Suites by Marriott Dallas Downtown/West End! We'd love to host you again someday for yet another unforgettable visit.

4 out of 5
parking not amenable

Posted by on May 6, 2022

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Comment from Hotel Management

May 7, 2022 by Customer Service

Thank you for taking the time to share your 4/5 review with us, Debbie. We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward. We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day!

1 out of 5
They didn’t even have a room I requested. The guy at the front looked like he just woke up and I’m still getting charged!

Posted by on Mar 28, 2022

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Comment from Hotel Management

Apr 4, 2022 by Customer Service

We appreciate the feedback, Antonio. It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

5 out of 5
Lobby was very well kept, breakfast had great variety and location was within easy waking distance to most museums.

Posted by on Jan 17, 2022

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5 out of 5
Everything we wanted to do was right there beside the hotel. Will stay there again

Posted by on Dec 19, 2021

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1 out of 5
We had no hot water most of the trip, they finally moved us to a sister location the last night in the afternoon. It was very inconvenient, and aggravating that we couldn’t bathe at all for almost 2 days!!!

Posted by on Dec 11, 2021

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4 out of 5

Posted by on Dec 7, 2021

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About the SpringHill Suites Dallas Downtown / West End

Location 1907 N Lamar Street, Dallas, TX 75202

Property Features

There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 700 square feet (65 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and laundry facilities are also featured at the business-friendly SpringHill Suites Dallas Downtown / West End. Parking is available for a fee. This 3-star Dallas hotel is smoke free.

  • 148 guestrooms or units
  • 10 levels
  • 700 sq ft of conference space
  • 65 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Dallas Union Station (1.1 km / 0.7 mi)
  • Metro station: West End Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

SpringHill Suites Dallas Downtown / West End offers 148 air-conditioned accommodations with coffee/tea makers and designer toiletries. Accommodations offer separate sitting areas and include dining tables. 32-inch LCD televisions come with premium cable channels and Netflix. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • Sitting area
  • HD television
  • Cable channels
  • Premium channels
  • Netflix
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (weekly)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Handrails in stairways
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a deadbolt lock

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector and a deadbolt lock in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 42 per night (in/out privileges)
  • Nearby parking fee: USD 12 per day(10 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • SpringHill Suites Dallas Downtown West End
  • SpringHill Suites Dallas Downtown West End Hotel
  • SpringHill Suites End Hotel Dallas Downtown West
  • SpringHill Suites End Hotel
  • SpringHill Suites Dallas Downtown / West End Hotel
  • SpringHill Suites Dallas Downtown / West End Dallas
  • SpringHill Suites Dallas Downtown / West End Hotel Dallas

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.