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"Nice, but older. Breakfast buffett food was not good. " More

By a verified traveler on Wed 11 Dec 2019

Hotel Description

4-star hotel near Irving Convention Center

City center stay

Within 6 miles (10 km) of this hotel, you'll find Toyota Music Factory and Irving Convention Center. Galleria Dallas is within 9 miles (15 km) and Grapevine Mills Mall is within 12 miles (20 km).

Dining options, 2 bars/lounges

This smoke-free hotel includes 3 restaurants, an outdoor pool, and a health club. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and valet parking. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 337 guestrooms also offer WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, hair dryers, and laptop-compatible safes.

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premier Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Omni Dallas Hotel at Park West ratings based on 26 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Omni Dallas Hotel at Park West

Everyone (17) Couples (3) Family (3)
1 out of 5
My reservation was cancelled multiple times and I was told if I paid cash for my deposit that I was unaware of when booking that I would receive the cash back in the morning because they were out of cash. When I went to check out I was told they didn’t have any cash still and I would have to get a check in the mail. The white guy with the bald head and glasses was very rude about it. I’ll never book through travelocity ever again!!!!!

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 18, 2020 by GB

Greetings! Thank you for providing feedback on your most recent experience with us. On behalf of the entire staff, we would like to sincerely apologize for the inconveniences, and we would like further feedback. Please contact us to let us know how we can better improve your next stay. At Your Service, Simone C. Executive Offices

5 out of 5

Posted by on Feb 1, 2020

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Comment from Hotel Management

Feb 3, 2020 by GB

Greetings! Thank you so much for the outstanding rating and feedback. We truly appreciate your business hope to see you again soon. At your Service Gandhali B. Executive Offices

3 out of 5
Nice, but older. Breakfast buffett food was not good.

Posted by on Dec 11, 2019

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Comment from Hotel Management

Dec 11, 2019 by GB

Greetings! Thank you for providing feedback on your most recent experience with us. On behalf of the entire staff, we would like to sincerely apologize for any inconveniences. This certainly is not indicative of the level of excellence and service the hotel typically provides. Should you ever come back, please contact us in advance to let us know how we can better improve your next stay. At Your Service, Gandhali B Executive Offices

2 out of 5

Posted by on Dec 10, 2019

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Comment from Hotel Management

Dec 11, 2019 by GB

Greetings! Thank you for providing feedback on your most recent experience with us. On behalf of the entire staff, we would like to sincerely apologize for any inconveniences, and we would like further feedback. Please contact us to let us know how we can better improve your next stay. At Your Service, Gandhali B. Executive Offices

5 out of 5

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 28, 2019 by GB

Greetings! Thank you so much for the outstanding rating! We truly appreciate your business hope to see you again soon. At your Service Gandhali B. Executive Offices

5 out of 5
Nice, good service, good food too, the conference room was nice, and would go again

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 13, 2019 by Andrew

We're glad to see that you enjoyed your stay! We hope to see you again in the future!

4 out of 5
Lovely pool area. Thanks he staff was great. Only drawback was that the location was a good dessert, so your only option was their restaurant.

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 3, 2019 by Lexy Coley, GM

Good morning! We are glad you had a great holiday weekend with us. Thank you for the feedback on the staff. We will certainly share it with the team!

1 out of 5
I really enjoyed the bathroom and the bed. But the tv had no option to switch HDMI ports. I was going to play my PlayStation in the room but couldn’t. Also when trying to get my PlayStation set up I noticed that WiFi was not included in my 100+ dollars a night room.

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 27, 2019 by GB

Good Evening! Thank you for providing feedback on your most recent experience with us. On behalf of the entire staff, we would like to sincerely apologize for any inconveniences with the Wifi and HDMI Ports. I have shared your feedback with our management team in order to facilitate further review. In addition, we did want to let you know that Wifi is free when you sign up for our Select Guest Program. Any of our front desk agents would be happy to get you set up free of charge the next time you are in house. Thank you again for your feedback and we hope to see you again soon! At Your Service, Gandhali B. Executive Offices

3 out of 5
I enjoyed the combo seafood at the restaurant and the Hotel's receptionists were nice, other than that the hotel is old which I did not like. I didn't like the non-present of the vending machines either.

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 30, 2019 by GB

Greetings ! Thank you for providing feedback on your most recent experience with us. We are so pleased that you enjoyed the 'Seafood combo' at our restaurant and also that you received excellent service from our staff. Our Omni Park West Team takes pride in our customer service. We truly appreciates your feedback and are constantly striving for improvements. Your feedback is truly important and is shared with the management team to facilitate it further. We hope to see you in the near future and allow us to make your stay a memorable experience! At Your Service, Gandhali B. Executive Offices

5 out of 5

Posted by on Jul 3, 2019

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Renovations + Closures

This property is closed from September 7 2020 to March 31 2021 (dates subject to change).

Property Features

As a guest of Omni Dallas Hotel at Park West, you'll find an outdoor pool, a health club, a spa tub, and a sauna. There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 17000 square feet (1579 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Omni Dallas Hotel at Park West. Free self parking is available. This 4-star Farmers Branch hotel is smoke free.

  • 337 guestrooms or units
  • 12 levels
  • 3 dining venues
  • 2 bars or lounges
  • 17000 sq ft of conference space
  • 1579 sq m of conference space
  • Built in 1989
  • Coffee shop
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Computer for guest use
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Dallas-Fort Worth Intl. Airport (DFW) (19.7 km / 12.2 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Omni Dallas Hotel at Park West offers 337 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11:30 AM.

Dovers Grille - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Hunters Lounge - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Wine Thief - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Morsels - This coffee shop serves breakfast and lunch.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 125.00 per accommodation, per stay, plus a deposit of USD 125.00 per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 18.99 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 15.00 per night (in/out privileges)
  • Pet deposit: USD 125.00 per stay
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Omni Dallas Hotel Park West Farmers Branch
  • Omni Dallas Park West Farmers Branch
  • Omni Park West
  • Omni Park West Hotel
  • Omni Dallas Hotel Park West
  • Omni Dallas Park West
  • Omni Dallas At Park West
  • Omni Dallas Hotel at Park West Hotel
  • Omni Dallas Hotel at Park West Farmers Branch
  • Omni Dallas Hotel at Park West Hotel Farmers Branch

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.