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Crowne Plaza Dallas Downtown by IHG

Property class: 3.5
3.5-star hotel near American Airlines Center

Choose dates to view prices

Photo gallery for Crowne Plaza Dallas Downtown by IHG

A modern restaurant with a bar area, seating arrangements, and a large screen.
A rooftop pool with lounge chairs and umbrellas, surrounded by high-rise buildings.
A modern lobby with a white sectional sofa, a wooden coffee table, and a patterned carpet.
A bar area with a circular counter, wooden chairs, and a ceiling with blue LED lights.
A large brick building with arched windows and multiple flags, including the American flag, located at a street intersection.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
1015 Elm St, Dallas, TX, 75202
  • Place, Dallas World Aquarium
    ‪5 min walk‬
  • Place, Dealey Plaza
    ‪7 min walk‬
  • Place, The Sixth Floor Museum at Dealey Plaza
    ‪7 min walk‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪22 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

A compact hotel room with a wooden wardrobe, a small desk with a coffee machine, and a compact refrigerator.

Premium Room, 1 King Bed, Balcony

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, City View

A hotel room with a large bed, a desk with a chair, a small table, and a TV mounted on the wall.

Premium Room, City View

7.4 out of 10
Good
(23 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Room, 2 Queen Beds, Balcony

A hotel room with a large bed, a desk, a chair, a sofa, a TV, and a window with curtains.

Premium Room, 2 Queen Beds, Balcony

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed, City View

A compact hotel room with a wooden wardrobe, a small desk with a coffee machine, and a compact refrigerator.

Premium Room, 1 King Bed, City View

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Queen Beds

A hotel room with a large bed, a desk with a chair, a small table, and a TV mounted on the wall.

Premium Room, 2 Queen Beds

7.6 out of 10
Good
(71 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

A compact hotel room with a wooden wardrobe, a small desk with a coffee machine, and a compact refrigerator.

Standard Room, 1 King Bed, Accessible (Mobility)

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed

A compact hotel room with a wooden wardrobe, a small desk with a coffee machine, and a compact refrigerator.

Premium Room, 1 King Bed

  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

A compact hotel room with a wooden wardrobe, a small desk with a coffee machine, and a compact refrigerator.

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

A compact hotel room with a wooden wardrobe, a small desk with a coffee machine, and a compact refrigerator.

Standard Room, 1 Queen Bed, Accessible (Mobility)

7.6 out of 10
Good
(17 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A compact hotel room with a wooden wardrobe, a small desk with a coffee machine, and a compact refrigerator.

Junior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

A compact hotel room with a wooden wardrobe, a small desk with a coffee machine, and a compact refrigerator.

Standard Room

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a bedside table, a TV mounted on the wall, and a view of the cityscape at night.

Standard Room, 1 King Bed

8.0 out of 10
Very good
(90 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Dallas

City center stay.Within a 15-minute walk of this Downtown Dallas hotel, you'll find Dallas World Aquarium and Kay Bailey Hutchison Convention Center. American Airlines Center and Dallas Market Center are also within 3 miles (5 km).

What's nearby

  • John F. Kennedy Memorial - 5 min walk - 0.3 miles
  • Dallas World Aquarium - 5 min walk - 0.3 miles
  • Dealey Plaza - 7 min walk - 0.4 miles
  • The Sixth Floor Museum at Dealey Plaza - 7 min walk - 0.4 miles
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.6 miles

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Monarch - ‬3 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Jack Ruby's Saloon & Grill - ‬6 min walk
  • ‪Sushiya - ‬3 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

3.5-star hotel near American Airlines Center
Crowne Plaza Dallas Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 30000 square feet (2787 square meters) and includes a conference center. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Dallas Downtown by IHG. For a fee, parking is available.

This 3.5-star Dallas hotel is smoke free.

  • 1 building
  • 291 guestrooms or units
  • 19 levels
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Similar properties

Exterior
Magnolia Hotel Dallas Downtown
Downtown Dallas
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very Good, 4,016 reviews
$105 nightly
The price is $123
Sep 3 - Sep 4
Total with taxes and fees
Magnolia Hotel Dallas Downtown

Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Covered self parking on site (USD 24 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV with premium cable channels

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Covered self parking fee: USD 24 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open May 25 and close October 01.
  • Pool access available from 8:00 AM to 11:00 PM.
  • Up to 3 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

How close is Crowne Plaza Dallas Downtown by IHG to the airport?

Crowne Plaza Dallas Downtown by IHG is 7.2 mi (18-min drive) away from the Love Field Airport (DAL) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza Dallas Downtown by IHG?

As of Aug 14, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Dallas Downtown by IHG on Aug 18, 2026 start from $109, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza Dallas Downtown by IHG have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza Dallas Downtown by IHG.

Does Crowne Plaza Dallas Downtown by IHG offer free breakfast?

Free breakfast isn’t provided at Crowne Plaza Dallas Downtown by IHG, but buffet breakfast is offered for a fee of USD 18.35 per person. It's available every day from 6:30 AM to 11:00 AM.

Is there a casino at Crowne Plaza Dallas Downtown by IHG?

No, there is no casino at this hotel.

What time is check-in at Crowne Plaza Dallas Downtown by IHG?

Check-in start time: 3 PM; Check-in end time: 2 AM.

Is there free parking at Crowne Plaza Dallas Downtown by IHG?

Free parking is not available at this hotel. Self parking is available for USD 24 per night.

Does Crowne Plaza Dallas Downtown by IHG have a pool?

Crowne Plaza Dallas Downtown by IHG features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 11:00 PM.

Does Crowne Plaza Dallas Downtown by IHG have a restaurant?

Crowne Plaza Dallas Downtown by IHG is home to THRIVE Restaurant, which features American cuisine.

Does Crowne Plaza Dallas Downtown by IHG have a spa?

There are no spa services available at this hotel.

How close is Crowne Plaza Dallas Downtown by IHG to downtown Dallas?

Crowne Plaza Dallas Downtown by IHG is 0.5 mi away from Dallas.

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 575 out of 1544 reviews
Rating 8 - Good. 277 out of 1544 reviews
Rating 6 - Okay. 278 out of 1544 reviews
Rating 4 - Poor. 183 out of 1544 reviews
Rating 2 - Terrible. 231 out of 1544 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jamez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved would definitely stay again !!
Stayed 2 nights in May 2026
Verified review

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great!
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Orin

Liked: Amenities
It was a great breakfast
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. Staff was great. Room was clean. Perfect size and perfect view
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

John

Great Place
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Ancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were absolutely amazing
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, good parking, bar and restaurant were good.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here due its close proximity to the passport office. The bed and pillows were so comfortable; and we appreciated the noon time check out. Overall, a pleasant stay.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Julia

Great location, no complaints, comfortable bed.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Betzabet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super clean it was a really nice place to stay there is stuff to do around the area sad that the roof top pool was close
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Krystal

Liked: Cleanliness, amenities, property conditions & facilities
great stay
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room layout and it was spacious
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the bed was comfortable
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

AURORE

Liked: Cleanliness, staff & service, property conditions & facilities
Great room with balcony , well positioned downtown Dallas to visit
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Emelie

Liked: Cleanliness, staff & service
Good breakfast. Long check in line
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff helped with walkable amenities
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Leslie

Liked: Cleanliness, staff & service
Staff was very nice, room was clean and nice. The only issue is parking if you have a full size truck it will not fit in parking garage and you have to park in public parking 2 blocks away
Stayed 1 night in May 2026
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WiFi was fine, view was nice, staff is friendly
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Melissa

Liked: Staff & service, amenities
Room seemed a little outdated and AC did not work only the fan stayed on which had the room hot other than that it was quiet and the staff front desk was very nice and helpful
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms, great views, very clean hotel. All staff nice and especially the waitress, I dint catch his name all i remember he said he was from Argentina. He was so kind, he had very amazing service skills. Thank you
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fitted for a kind and they were very meticulous with they staged the room for cleanliness.
Stayed 1 night in May 2026
Verified review

8/10 Good

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony view was nice
Stayed 2 nights in Mar 2026
Verified review

2/10 Terrible

Lidia

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The breakfast was horrible coffee tasted like it’s been sitting for days and food was so bad totally not worth the $18 a piece .
Stayed 1 night in May 2026
Verified review

6/10 Okay

Nathan

Liked: Staff & service, amenities
Fine place to stay a few nights, but felt outdated and just okay.
Stayed 2 nights in Mar 2026

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