"We loved the friends staff. But our room was a bit dirty still. The floor in the bathroom seemed like it hadn’t been mopped. Floor seemed like it hadn ... " More
In suburbs
You'll be within 3 miles (5 km) of Classic Park and 6 miles (10 km) of Indian Museum of Lake County with a stay here. Lake Erie and Historic Kirtland are also within 6 miles (10 km).
Business services
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas and free Internet in public areas. Enjoy the 24-hour gym and perks like free self parking.
Aug 27, 2021 by Michael
Hi Mary - Thanks for staying with us, for the 5 of 5 and for the positive comment about our team! All are most appreciated. We look forward to having you back Best,
May 25, 2021 by Michael
Hello - Thanks for staying with us and for your feedback. I appreciate the positive comments. The floors we are working on - it is not dirt - the grout film from the renovation has been more challenging to completely remove but we are working on this dailyl I do hope you will choose the CY Willoughby again when next visiting the area. Best,
May 25, 2021 by Michael
Hi, Thanks for staying with us and for your comments. We certainly appreciate the positive feedback as well as the critique. Breakfast has just begun again this week. With the renovation, Marriott removed the business center and yes, we are happy to assist with boarding passes or other printing as needed. I do hope you will once again choose our hotel when visiting the Willoughby area. Best regards,
Apr 13, 2021 by Michael
Hello! Thank you for staying with us and for the 5 of 5!! We very much appreciate both and look forward to having you back with us. Best regards
Aug 13, 2019 by SJ
Thank you for taking the time to submit your review! Your feedback is appreciated.
Jul 24, 2019 by SJ
Thank you for taking the time to submit your review, we value your feedback! We're sorry your stay was unsatisfactory and hope that you'll stay with us again if you travels bring you back to Willoughby, Ohio.
Jul 16, 2019 by SJ
Thank you for talking the time to submit your review! Your feedback is very important to us!
The following facilities or services will be unavailable from June 7 2023 to September 10 2023 (dates subject to change):
The property will be renovating from April 20 2023 to June 30 2023 (completion date subject to change). The following areas are affected:
During renovations, the hotel will make every effort to minimize noise and disturbance.
Courtyard by Marriott Cleveland Willoughby offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 650 square feet (59 square meters) and includes conference space. The business-friendly Courtyard by Marriott Cleveland Willoughby also features coffee/tea in a common area, complimentary newspapers in the lobby, and a fireplace in the lobby. Self parking is free. This 3-star Willoughby hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Free self parking
Courtyard by Marriott Cleveland Willoughby offers 90 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM and 9:30 AM.
Bistro - This bistro serves breakfast and dinner. Guests can enjoy drinks at the bar.
An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.