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Courtyard by Marriott Cleveland Willoughby

3-star property
35103 Maplegrove Rd, Willoughby, OH 1-855-201-7819
4.3 out of 5
Excellent!
See all 12 travelocity Reviews

"We loved the friends staff. But our room was a bit dirty still. The floor in the bathroom seemed like it hadn’t been mopped. Floor seemed like it hadn ... " More

By a verified traveler on Sun 23 May 2021

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Hotel Description

3-star hotel near Classic Park

In suburbs

You'll be within 3 miles (5 km) of Classic Park and 6 miles (10 km) of Indian Museum of Lake County with a stay here. Lake Erie and Historic Kirtland are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas and free Internet in public areas. Enjoy the 24-hour gym and perks like free self parking.

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$139* Per night/room Jul 3 - Jul 4

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility w/ Tub)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Mobility w/ Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Mobility w/ Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Courtyard by Marriott Cleveland Willoughby ratings based on 12 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Courtyard by Marriott Cleveland Willoughby

Everyone (4) Couples (2) Family (3)
5 out of 5

Posted by , from HENDERSONVILLE on Aug 18, 2022

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5 out of 5

Posted by on Jul 24, 2022

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5 out of 5
Very helpful staff.

Posted by on Aug 27, 2021

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Comment from Hotel Management

Aug 27, 2021 by Michael

Hi Mary - Thanks for staying with us, for the 5 of 5 and for the positive comment about our team! All are most appreciated. We look forward to having you back Best,

5 out of 5

Posted by on Jul 19, 2021

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3 out of 5
We loved the friends staff. But our room was a bit dirty still. The floor in the bathroom seemed like it hadn’t been mopped. Floor seemed like it hadn’t been vacuumed either

Posted by on May 23, 2021

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Comment from Hotel Management

May 25, 2021 by Michael

Hello - Thanks for staying with us and for your feedback. I appreciate the positive comments. The floors we are working on - it is not dirt - the grout film from the renovation has been more challenging to completely remove but we are working on this dailyl I do hope you will choose the CY Willoughby again when next visiting the area. Best,

3 out of 5
Clean, modern rooms. Excellent lighting, desk space, chairs. Staff accommodated our late check in with no problems. Staff friendly, timely. Very disappointed of no offer of breakfast, just some refrigerated item for sale. Very disappointed with no kind of business center for faxing, printing, computer services. We had to ask the desk to use the back office printer. Weird.

Posted by on May 19, 2021

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Comment from Hotel Management

May 25, 2021 by Michael

Hi, Thanks for staying with us and for your comments. We certainly appreciate the positive feedback as well as the critique. Breakfast has just begun again this week. With the renovation, Marriott removed the business center and yes, we are happy to assist with boarding passes or other printing as needed. I do hope you will once again choose our hotel when visiting the Willoughby area. Best regards,

5 out of 5

Posted by on Mar 27, 2021

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Comment from Hotel Management

Apr 13, 2021 by Michael

Hello! Thank you for staying with us and for the 5 of 5!! We very much appreciate both and look forward to having you back with us. Best regards

4 out of 5
The Bistro bar was a welcome break after a day on the road.

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 13, 2019 by SJ

Thank you for taking the time to submit your review! Your feedback is appreciated.

3 out of 5
The air conditioning unit in my room didn’t work as well as I would have liked. I had to set it at 61° and on continuous fan but I highly doubt that it got it below 72°. I did not give the hotel staff an opportunity to fix the problem because the temperature outside wasn’t too hot and I only stayed there for two nights.

Posted by , from Hershey, NE on Jul 24, 2019

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Comment from Hotel Management

Jul 24, 2019 by SJ

Thank you for taking the time to submit your review, we value your feedback! We're sorry your stay was unsatisfactory and hope that you'll stay with us again if you travels bring you back to Willoughby, Ohio.

5 out of 5
Clean room and friendly staff. Over all feel of the hotel is pleasant

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 16, 2019 by SJ

Thank you for talking the time to submit your review! Your feedback is very important to us!

About the Courtyard by Marriott Cleveland Willoughby

Location 35103 Maplegrove Rd, Willoughby, OH 44094

Renovations + Closures

The following facilities or services will be unavailable from June 7 2023 to September 10 2023 (dates subject to change):

  • Spa tub

The property will be renovating from April 20 2023 to June 30 2023 (completion date subject to change). The following areas are affected:

  • Spa tub

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Courtyard by Marriott Cleveland Willoughby offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 650 square feet (59 square meters) and includes conference space. The business-friendly Courtyard by Marriott Cleveland Willoughby also features coffee/tea in a common area, complimentary newspapers in the lobby, and a fireplace in the lobby. Self parking is free. This 3-star Willoughby hotel is smoke free.

  • 90 guestrooms or units
  • 3 levels
  • 650 sq ft of conference space
  • 59 sq m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Courtyard by Marriott Cleveland Willoughby offers 90 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM and 9:30 AM.

Bistro - This bistro serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8–10 for adults, and USD 8–10 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Cleveland Willoughby
  • Courtyard Marriott Cleveland Hotel Willoughby
  • Courtyard Marriott Cleveland Willoughby
  • Courtyard Marriott Willoughby
  • Courtyard Willoughby
  • Courtyard Willoughby Marriott
  • Marriott Courtyard Willoughby
  • Marriott Willoughby
  • Willoughby Courtyard
  • Willoughby Marriott
  • Courtyard By Marriott Cleveland Willoughby Hotel Willoughby
  • Courtyard By Marriott Cleveland Willoughby Ohio
  • Courtyard Marriott Cleveland Willoughby Hotel
  • Courtyard Marriott Cleveland Hotel
  • Courtyard Marriott Cleveland
  • Courtyard by Marriott Cleveland Willoughby Hotel
  • Courtyard by Marriott Cleveland Willoughby Willoughby
  • Courtyard by Marriott Cleveland Willoughby Hotel Willoughby

You should know

  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.