"Wash cloths were dingy and gray like some had scrubbed the floor with them. " More
In suburbs
You'll find Mentor Marsh - Carol H. Sweet Nature Center and Mentor Civic Arena within 3 miles (5 km) of this hotel. Also, Lake Erie College is within 3 miles (5 km) and Black Brook Golf Course is within 6 miles (10 km).
Property Amenities
This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the express check-out. Laundry facilities are provided for your convenience.
Sep 14, 2021 by -Brandon, Guest Engagement Team - WoodSpring Suite
Thank you for your review, Stephanie. We can't tell you how disappointed we are to see that you did not enjoy your time with us. We are so sorry that we failed to satisfy your expectations and we hope that your future travels are wonderful ones.
Aug 19, 2021 by -Carrie, Guest Engagement Team - WoodSpring Suite
Thank you for taking time to rate your stay with us. We hate to hear about your unpleasant experience and extend our sincerest apologies. We can assure you customer service, cleanliness, and guest comfort is a priority here at Woodspring Suites and the staff is working diligently to better our establishment every day. We appreciate your feedback and look forward to exceeding your accommodation expectations on your next stay.
Sep 3, 2020 by Claire, Guest Engagement Team, WoodSpring Suites
We are so happy to see that we left such a great impression on you! We truly appreciate you for choosing WoodSpring Suites for your traveling needs!
Jun 24, 2020 by Brandon, Guest Engagement Team, WoodSpring Suites
We sincerely apologize for the customer service that you received as this is not the standard of service that we consider acceptable. This is certainly not the wonderful first impression that we wanted you to experience and can't apologize enough for this encounter. Thank you for shining a light and the areas that we can improve upon, and we hope we have another opportunity to show you a much better experience.
Oct 23, 2019 by -Nationwide Hotel Management Company, LLC
Thank you for your feedback. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Aug 20, 2019 by Nationwide Hotel Management Company, LLC
We appreciate the amazing rating. Thank you!
Aug 7, 2019 by Nationwide Hotel Management Company, LLC
Oh no! Thank you so much for letting us know. We appreciate knowing what is important to guests so we can provide the greatest experience possible.
May 9, 2019 by Nationwide Hotel Management Company, LLC
Thank you for your review. We're so glad you enjoyed your visit and especially appreciated our attentive staff. Thank you for the reminder about cookware and dinnerware. You are right that as a value-focused hotel that specializes in extended stays, we do not provide all of the amenities you might find in a traditional hotel. This helps us keep our rates affordable. We appreciate you!
As a guest of WoodSpring Suites Cleveland Mentor, you'll find a vending machine, laundry facilities, and express check-out. WiFi is free in public spaces. The business-friendly WoodSpring Suites Cleveland Mentor also features discounted use of a nearby fitness facility and an elevator. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Mentor hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Free self parking , Parking (limited spaces)
WoodSpring Suites Cleveland Mentor offers 117 accommodations. Accommodations offer separate sitting areas. 34-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided once per stay.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open during the following times:
This property offers check-in assistance via the lobby phone for guests arriving outside of normal check-in hours.
This property's front desk is open during the following times:
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
