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"Wash cloths were dingy and gray like some had scrubbed the floor with them. " More

By a verified traveler on Thu 01 Aug 2019

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Hotel Description

Enjoy the free WiFi at this Mentor hotel

In suburbs

You'll find Mentor Marsh - Carol H. Sweet Nature Center and Mentor Civic Arena within 3 miles (5 km) of this hotel. Also, Lake Erie College is within 3 miles (5 km) and Black Brook Golf Course is within 6 miles (10 km).

Property Amenities

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the express check-out. Laundry facilities are provided for your convenience.

Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Studio, 2 Double Beds, Kitchen

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Studio, 1 Double Bed, Kitchen

Bed Count 1 Full Bed Maximum Occupancy 2 Max

WoodSpring Suites Cleveland Mentor ratings based on 12 Verified Reviews

Review Summary
2.2 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for WoodSpring Suites Cleveland Mentor

Everyone (4) Couples (2) Family (5)
1 out of 5

Posted by on Sep 8, 2021

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1 out of 5
Nothing at all

Posted by on Sep 6, 2021

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Comment from Hotel Management

Sep 14, 2021 by -Brandon, Guest Engagement Team - WoodSpring Suite

Thank you for your review, Stephanie. We can't tell you how disappointed we are to see that you did not enjoy your time with us. We are so sorry that we failed to satisfy your expectations and we hope that your future travels are wonderful ones.

2 out of 5
Room was clean. Positives end there. This place is a long term residence for people, not a hotel. As the clerk told me when I checked in, "most people live here". Travelocity should be embarrassed to even have this place on their site. Listed with 2 queen beds. Had 2 of the worst doubles I've ever slept on. No box or base, just a fence like frame that offered no support. We had to walk through the groups outside smoking to get in to the building...every single time. It took me seeing about 5 people before I saw a collective full set of teeth. Hallways had the smells of whatever the people in the rooms were cooking. Yes, there are mini kitchen. First night smelled like a back alley Asian street cart. Do yourself a favor and find somewhere else. Travelocity, do yourself a favor and remove this listing.

Posted by on Aug 14, 2021

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Comment from Hotel Management

Aug 19, 2021 by -Carrie, Guest Engagement Team - WoodSpring Suite

Thank you for taking time to rate your stay with us. We hate to hear about your unpleasant experience and extend our sincerest apologies. We can assure you customer service, cleanliness, and guest comfort is a priority here at Woodspring Suites and the staff is working diligently to better our establishment every day. We appreciate your feedback and look forward to exceeding your accommodation expectations on your next stay.

5 out of 5

Posted by on Sep 3, 2020

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Comment from Hotel Management

Sep 3, 2020 by Claire, Guest Engagement Team, WoodSpring Suites

We are so happy to see that we left such a great impression on you! We truly appreciate you for choosing WoodSpring Suites for your traveling needs!

1 out of 5
The staff was polite and that’s about where the positives end. One of the workers was walking around barefoot while doing her work and none of the employees were wearing masks or gloves. The hallway leading to our room smelled like marijuana. Our room was clean to a certain point when just walking in. However, when looking closely, there were stains on the sheets, toilet was not cleaned, & stains in sink and on countertop. The mattress was super thin (like a cot mattress). The quilt was super thin and looked like it had been pulled out of a dumpster. The pillows were also of poor quality. Because we felt so uncomfortable, we left immediately and went to another hotel that definitely met our expectations.

Posted by on Jun 18, 2020

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Comment from Hotel Management

Jun 24, 2020 by Brandon, Guest Engagement Team, WoodSpring Suites

We sincerely apologize for the customer service that you received as this is not the standard of service that we consider acceptable. This is certainly not the wonderful first impression that we wanted you to experience and can't apologize enough for this encounter. Thank you for shining a light and the areas that we can improve upon, and we hope we have another opportunity to show you a much better experience.

2 out of 5
The room i stayed in had an over powering smell of aftershave. I opened the window to try and air it out with minor success. The air/heat unit was loud so before morning I got up and turned it off only to find the front cover of the unit had fallen open and I could not make it stay closed.

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 23, 2019 by -Nationwide Hotel Management Company, LLC

Thank you for your feedback. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.

4 out of 5

Posted by on Aug 9, 2019

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Comment from Hotel Management

Aug 20, 2019 by Nationwide Hotel Management Company, LLC

We appreciate the amazing rating. Thank you!

1 out of 5
There was no reservation under my name even though I had confirmation and all

Posted by on Aug 4, 2019

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3 out of 5
Wash cloths were dingy and gray like some had scrubbed the floor with them.

Posted by on Aug 1, 2019

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Comment from Hotel Management

Aug 7, 2019 by Nationwide Hotel Management Company, LLC

Oh no! Thank you so much for letting us know. We appreciate knowing what is important to guests so we can provide the greatest experience possible.

4 out of 5
Very basic suite. Kitchenette, with no utensils, cookware, etc. The staff were very friendly and responsive.

Posted by on May 6, 2019

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Comment from Hotel Management

May 9, 2019 by Nationwide Hotel Management Company, LLC

Thank you for your review. We're so glad you enjoyed your visit and especially appreciated our attentive staff. Thank you for the reminder about cookware and dinnerware. You are right that as a value-focused hotel that specializes in extended stays, we do not provide all of the amenities you might find in a traditional hotel. This helps us keep our rates affordable. We appreciate you!

About the WoodSpring Suites Cleveland Mentor

Location 5650 Emerald Ct, Mentor, OH 44060

Property Features

As a guest of WoodSpring Suites Cleveland Mentor, you'll find a vending machine, laundry facilities, and express check-out. WiFi is free in public spaces. The business-friendly WoodSpring Suites Cleveland Mentor also features discounted use of a nearby fitness facility and an elevator. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Mentor hotel.

  • 1 building
  • 117 guestrooms or units
  • 3 levels
  • Built in 2008
  • Self-service laundry
  • Express check-out
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

WoodSpring Suites Cleveland Mentor offers 117 accommodations. Accommodations offer separate sitting areas. 34-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided once per stay.

  • In-room kitchen
  • Dining room
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Shower and tub combination
  • Housekeeping (once per stay)
  • Hair dryer available
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby
  • Ice skating nearby
  • Hiking/biking trails nearby
  • Fishing nearby
  • Kayaking nearby
  • Swimming nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time ends at 10:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 10:00 PM
  • Saturday - Sunday: 10:00 AM - 8:00 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers check-in assistance via the lobby phone for guests arriving outside of normal check-in hours.

This property's front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 10:00 PM
  • Saturday - Sunday: 10:00 AM - 8:00 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Long-term renters welcome

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Long-term renters welcome
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Events/parties not allowed
  • LGBTQ friendly
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • WoodSpring Suites Cleveland Mentor Hotel
  • Value Place Cleveland Hotel Mentor
  • WoodSpring Suites Cleveland Mentor Mentor
  • Value Place Mentor
  • Value Place Cleveland, Ohio (Mentor)
  • Value Place Mentor Hotel Mentor
  • Value Place Cleveland OH Mentor Hotel
  • Value Place Cleveland Hotel
  • Value Place Cleveland OH Mentor
  • WoodSpring Suites Cleveland Mentor Hotel Mentor

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.