For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A stay at this River North hotel places you steps from House of Blues Chicago and a 5-minute walk from Chicago Riverwalk. Chicago Theatre and Grant Park are also within half a mile (1 km).
Renovated in 2016
This smoke-free hotel includes 2 restaurants, an indoor pool, and a fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Relax with a drink at the bar/lounge and enjoy the free continental breakfast each morning.
Free Internet, kitchens
The 270 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. LCD TVs come with satellite channels, and other amenities include free WiFi and sofa beds.
Residence Inn by Marriott Chicago Downtown / River North ratings based on 10 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff5.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Residence Inn by Marriott Chicago Downtown / River North
Everyone (7)Family (4)
5 out of 5
Love location. Only issue was the hot tub was broke. We came to swim and parents hang out in hot tub. Pool is cold
Posted by a verified traveler on Jan 21, 2020
Was this review helpful to you?
Comment from Hotel Management
Jan 24, 2020
by Dual Front Desk Supervisor
Thank you for your response and feedback!
5 out of 5
I made a mistake by pressing the frown face for check in; check in was excellent
Posted by a verified traveler on Dec 8, 2019
Was this review helpful to you?
Comment from Hotel Management
Dec 13, 2019
by Dual Front Desk Supervisor
Thank you for your review and response!
5 out of 5
Great location as it was so easy to get around downtown. Plenty of places to shop and eat nearby.
Posted by a verified traveler on Jul 22, 2019
Was this review helpful to you?
Comment from Hotel Management
Jul 26, 2019
by Caterina M.
Thank you for your 5 star rating on the Residence Inn Chicago Downtown River North. We appreciate your kind comments and look forward to hosting you on your next trip to Chicago.
Regards,
Caterina Mustacchi
Assistant Front Office Manager
5 out of 5
Posted by a verified traveler on Mar 30, 2019
Was this review helpful to you?
Comment from Hotel Management
Mar 31, 2019
by Dual Front Desk Supervisor
Thank you for your response!
2 out of 5
The dishes were dirty. Biggest displeasure was they charged me a pet fee of $100 which is ridiculous. I was told the fee was for additional cleaning and fumigating, so I made it a point to ask the maid about the additional cleaning and she said they only do that if it was soiled. I have stayed at many hotels with my little dog and the most I had to pay was $30. They make you sign a paper where they have hidden the fee, they don't mention anything during check-in. You find out the charges when you check out! Don't expect that from a Marriott property!
Posted by hitendra, from Chicago on Aug 28, 2018
Was this review helpful to you?
Comment from Hotel Management
Sep 8, 2018
by Josue Avila
Thank you for taking the time to write a review about your most recent stay with us! We apologize that your stay with us was not a good one. We can assure you these type of issues are not typical at our hotel! Your feedback is greatly appreciated and has been shared with the appropriate hotel team to have these issues addressed. We hope to have the opportunity again to host your next stay the next time your travels bring you back to Chicago!
4 out of 5
The tired rooms and mediocre breakfast, compared to other hotel breakfasts, was surpassed by the helpful staff and perfect location. We easily walked everywhere.
Posted by Jo, from Philadelphia on Jun 11, 2018
Was this review helpful to you?
Comment from Hotel Management
Jun 17, 2018
by Dual Front Desk Supervisor
Thank you for your positive review! We are so happy that our team took great care of you and that you were able to enjoy our location. Hope to see you again!
Best,
Julie Brecheisen
3 out of 5
Over-rated
PROS: Close to most all tourist attractions. Grocery store about 3 blocks away. Subway nearby. Great breakfast variety (meat choices change daily). Friendly staff.
CONS: Room looks WAY bigger in the pics. Pool pics are also deceiving. It is only slightly bigger than a bathtub and smelled HORRIBLE (chlorine). Our room wasn’t serviced for 2 days straight. Had to request towels and toilet paper. Found a previous guest’s undergarment behind the sofa bed. Ripped bed skirt. Cracked shower floor. Shower door didn’t close and, therefore, water leaked onto the bathroom floor. We were supposed to have a “full” kitchen, but only had a 2 burner stove top (no oven). Broken leg on kitchen chair and loose leg on the table. Sofa bed was NOT comfortable (but I’ve never slept on one that is).
Overall, I’d say it’s pretty over-rated. I’ve definitely stayed in better hotels!!!
***P.S. (not hotel related but useful info) Lyft was cheaper (sometimes by as much as $10 per ride) than Uber. Check prices of both before requesting a ride.
Posted by Stephanie, from Kentucky on Apr 11, 2018
Was this review helpful to you?
Comment from Hotel Management
Apr 14, 2018
by Dual Front Desk Supervisor
We appreciate your honest feedback regarding your recent stay. It is disappointing to hear about the unacceptable issues you encountered in your room. Again, we are very appreciative of your comments and these have been shared with our teams in order to resolve all issues. We would be honored to have a chance to serve you again and to restore your confidence in our hotel.
Best regards,
Julie Brecheisen
5 out of 5
Great hotel for a weekend getaway. Was close to Michigan Ave but off enough that it wasn’t loud.
Posted by a verified traveler on Apr 11, 2018
Was this review helpful to you?
Comment from Hotel Management
Apr 14, 2018
by Dual Front Desk Supervisor
We really appreciate your five-star review! Thank you for sharing and please visit us soon!
Best,Julie Brecheisen
5 out of 5
Top notch service
Pros:Everything!!!!!!!!!!
I loved everything from when they greeted me at the check in counter to the cleanliness of the room. The hospitality at this hotel is a gold star. I'm not sure who the young lady was in at the breakfast counter, but she helped my husband get me some breakfast together to bring it to my room for me to wake up to a breakfast in bed (love her).
Posted by k on Aug 15, 2017
Was this review helpful to you?
Comment from Hotel Management
Aug 18, 2017
by D
Thank you for your positive feedback! We are so happy that you felt accommodated and cared for during your stay. It was a pleasure to serve you and we hope to have another chance very soon!
Best,
Julie Brecheisen
5 out of 5
Would stay again
Comfortable bed and pillows. Very little noise Never heard conversations / voices but I could occasionally hear water being started from a shower. Room service food was fresh and tasty. Took 45 mins for a sushi roll and chicken nachos so plan accordingly with time. Overall it was clean and comfortable and made me feel okay for paying that kind of money for staying there.
Posted by a verified traveler on Jul 19, 2017
Was this review helpful to you?
Comment from Hotel Management
Jul 30, 2017
by Dual Front Desk Supervisor
Thank you very much for your excellent review! We are excited that you enjoyed everything from the bed to room service. We will see you on your next trip to the city!
Best,
Julie Brecheisen
About the Residence Inn by Marriott Chicago Downtown / River North
Residence Inn by Marriott Chicago Downtown / River North offers its guests an indoor pool and a fitness center. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 1358 square feet (126 square meters). The business-friendly Residence Inn by Marriott Chicago Downtown / River North also features multilingual staff, coffee/tea in a common area, and concierge services. Parking is available for a fee. A complete renovation of Residence Inn by Marriott Chicago Downtown / River North was completed in June 2016. This 3.5-star Chicago hotel is smoke free.
270 guestrooms or units
27 levels
2 dining venues
1358 sq ft of conference space
126 sq m of conference space
Built in 2008
Continental breakfast (free)
Bar or lounge
Charging station for electric cars
Business facilities
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Front-desk safe
Car service
Concierge
Convenience store
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Kitchen
Grocery/convenience store
Laundry facilities
Separate dining area
Sofa bed
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: Chicago, IL (ORD-O'Hare Intl.) (28.6 km / 17.8 mi)
Train station: Millennium Station (1.1 km / 0.7 mi)
Metro station: Grand Station (Red Line) (0.4 km / 0.2 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Residence Inn by Marriott Chicago Downtown / River North offers 270 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
In-room kitchen
Dining room
Pull-out sofa bed
In-room dining (limited hours)
LCD television
Satellite channels
Premium channels
Refrigerator
Microwave
Stove
Dishwasher
Coffee maker
Kitchenware
Luxury bedding
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Connecting rooms available
Food & Drink
Guests are served free continental breakfast daily from 6:30 AM to 9 AM.
Holloway's Bar - This restaurant specializes in American cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.
HUB 51 - This restaurant specializes in American cuisine. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Bicycle rentals nearby
Golfing nearby
Segway rental/tour nearby
Hiking/biking trails nearby
Kayaking nearby
Sailing nearby
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair-accessible public washroom
Wheelchair accessible parking
Wheelchair-accessible concierge desk
In-room accessibility
Assistive listening devices available
Wheelchair-accessible van parking
Braille or raised signage
Valet for wheelchair-equipped vehicle
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets: USD 100 per pet, per stay
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property charges a fee for parcel delivery and storage for registered guests. The hotel cannot be held responsible for lost or damaged goods.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.
UnionPay
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property follows a brand or regulatory agency's sanitization guidelines Global Cleanliness Council (Marriott)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Debit cards
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: USD 55 per day (in/out privileges)
Valet parking fee: USD 69 per day (in/out privileges)
Pet fee: USD 100 per pet, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Residence Inn Marriott Aparthotel Chicago Downtown North River
Residence Inn Marriott Chicago Downtown River North Hotel
Residence Inn Marriott Chicago Downtown River North
By Marriott Chicago River
Residence Inn by Marriott Chicago Downtown / River North Hotel
Hotel Residence Inn by Marriott Chicago Downtown / River North
Residence Inn by Marriott Chicago Downtown / River North Chicago
Residence Inn by Marriott Downtown Chicago River North
Residence Inn Marriott Hotel
Residence Inn Marriott
Marriott Chicago River
Residence Inn by Marriott Chicago Downtown / River North Chicago
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
There was an error importing /Chicago-Hotels-Residence-Inn-by-Marriott-Chicago-Downtown-/-River-North.h1763534-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Chicago-Hotels-Residence-Inn-by-Marriott-Chicago-Downtown-/-River-North.h1763534-p2.Hotel-Reviews?rm1=a2&
Frequently Asked Questions
There are 2 onsite restaurants, offering options like American cuisine, happy hour, and light fare.
Free parking is not available at this hotel. Self parking is available for USD 55 per day, and valet parking for USD 69 per day.
Residence Inn by Marriott Chicago Downtown / River North is 17.8 mi (25-min drive) away from the Chicago, IL (ORD-O'Hare Intl.) airport, the closest popular airport to the property.
Residence Inn by Marriott Chicago Downtown / River North features an indoor pool.
This hotel is 2.1 mi (3-min drive) from North Avenue Beach and 1.7 mi (2-min drive) from Oak Street Beach. Don't forget your sunscreen!
There are no spa services available at this hotel.
Residence Inn by Marriott Chicago Downtown / River North offers free continental breakfast every day from 6:30 AM to 9 AM.
Check-in is from 4 PM - midnight.
Airport shuttle services are not available at Residence Inn by Marriott Chicago Downtown / River North.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
