For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A stay at this River North hotel places you steps from House of Blues Chicago and a 5-minute walk from Chicago Riverwalk. Chicago Theatre and Grant Park are also within half a mile (1 km).
Renovated in 2016
This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast and free WiFi. Business travelers can take advantage of the business center. There's a bar/lounge on site, and laundry facilities and concierge services are also provided.
Free Internet, kitchens
The 270 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. LCD TVs come with satellite channels, and other amenities include free WiFi and dining areas.
City Studio, 1 King Bed, Non Smoking, City View (High Floor)
Bed Count1 King BedMaximum Occupancy
4 Max
Suite, 1 Bedroom, Non Smoking
Bed Count1 King BedMaximum Occupancy
4 Max
Residence Inn by Marriott Chicago Downtown / River North ratings based on 13 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff5.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Residence Inn by Marriott Chicago Downtown / River North
Everyone (8)Couples (1)Family (5)
1 out of 5
Great hotel & very clean, just that the fridge in my room made an awful lot of noise all night long. Definitely didn’t get the best sleep because I had to get up every hr or so to open the fridge so the compressor wouldn’t make the noise.
Posted by a verified traveler on Feb 16, 2021
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Comment from Hotel Management
Feb 16, 2021
by Judson
We apologize for the noise complaints and we will absolutely change it out. We hope you let us know when return and we will ensure you room is perfect.
5 out of 5
Posted by a verified traveler on Feb 14, 2021
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Comment from Hotel Management
Feb 25, 2021
by Judson
Thank you for the review! Please come back soon.
1 out of 5
This location is old. The furniture has lent balls all over the pillows. The room ventilation is horrible. There's one huge vent in the bedroom blows down on your face. Then there's a smaller vent for the sofa room that stays stuffy very little air circulate in this room.
Posted by a verified traveler on Sep 8, 2020
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Comment from Hotel Management
Sep 10, 2020
by Judson
Thank you for the feedback. We do apologize for what you experienced and we will begin investigating immediately.
5 out of 5
Love location. Only issue was the hot tub was broke. We came to swim and parents hang out in hot tub. Pool is cold
Posted by a verified traveler on Jan 21, 2020
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Comment from Hotel Management
Jan 24, 2020
by Dual Front Desk Supervisor
Thank you for your response and feedback!
5 out of 5
I made a mistake by pressing the frown face for check in; check in was excellent
Posted by a verified traveler on Dec 8, 2019
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Comment from Hotel Management
Dec 13, 2019
by Dual Front Desk Supervisor
Thank you for your review and response!
5 out of 5
Great location as it was so easy to get around downtown. Plenty of places to shop and eat nearby.
Posted by a verified traveler on Jul 22, 2019
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Comment from Hotel Management
Jul 26, 2019
by Caterina M.
Thank you for your 5 star rating on the Residence Inn Chicago Downtown River North. We appreciate your kind comments and look forward to hosting you on your next trip to Chicago.
Regards,
Caterina Mustacchi
Assistant Front Office Manager
5 out of 5
Posted by a verified traveler on Mar 30, 2019
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Comment from Hotel Management
Mar 31, 2019
by Dual Front Desk Supervisor
Thank you for your response!
2 out of 5
The dishes were dirty. Biggest displeasure was they charged me a pet fee of $100 which is ridiculous. I was told the fee was for additional cleaning and fumigating, so I made it a point to ask the maid about the additional cleaning and she said they only do that if it was soiled. I have stayed at many hotels with my little dog and the most I had to pay was $30. They make you sign a paper where they have hidden the fee, they don't mention anything during check-in. You find out the charges when you check out! Don't expect that from a Marriott property!
Posted by hitendra, from Chicago on Aug 28, 2018
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Comment from Hotel Management
Sep 8, 2018
by Josue Avila
Thank you for taking the time to write a review about your most recent stay with us! We apologize that your stay with us was not a good one. We can assure you these type of issues are not typical at our hotel! Your feedback is greatly appreciated and has been shared with the appropriate hotel team to have these issues addressed. We hope to have the opportunity again to host your next stay the next time your travels bring you back to Chicago!
4 out of 5
The tired rooms and mediocre breakfast, compared to other hotel breakfasts, was surpassed by the helpful staff and perfect location. We easily walked everywhere.
Posted by Jo, from Philadelphia on Jun 11, 2018
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Comment from Hotel Management
Jun 17, 2018
by Dual Front Desk Supervisor
Thank you for your positive review! We are so happy that our team took great care of you and that you were able to enjoy our location. Hope to see you again!
Best,
Julie Brecheisen
3 out of 5
Over-rated
PROS: Close to most all tourist attractions. Grocery store about 3 blocks away. Subway nearby. Great breakfast variety (meat choices change daily). Friendly staff.
CONS: Room looks WAY bigger in the pics. Pool pics are also deceiving. It is only slightly bigger than a bathtub and smelled HORRIBLE (chlorine). Our room wasn’t serviced for 2 days straight. Had to request towels and toilet paper. Found a previous guest’s undergarment behind the sofa bed. Ripped bed skirt. Cracked shower floor. Shower door didn’t close and, therefore, water leaked onto the bathroom floor. We were supposed to have a “full” kitchen, but only had a 2 burner stove top (no oven). Broken leg on kitchen chair and loose leg on the table. Sofa bed was NOT comfortable (but I’ve never slept on one that is).
Overall, I’d say it’s pretty over-rated. I’ve definitely stayed in better hotels!!!
***P.S. (not hotel related but useful info) Lyft was cheaper (sometimes by as much as $10 per ride) than Uber. Check prices of both before requesting a ride.
Posted by Stephanie, from Kentucky on Apr 11, 2018
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Comment from Hotel Management
Apr 14, 2018
by Dual Front Desk Supervisor
We appreciate your honest feedback regarding your recent stay. It is disappointing to hear about the unacceptable issues you encountered in your room. Again, we are very appreciative of your comments and these have been shared with our teams in order to resolve all issues. We would be honored to have a chance to serve you again and to restore your confidence in our hotel.
Best regards,
Julie Brecheisen
About the Residence Inn by Marriott Chicago Downtown / River North
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 1358 square feet (126 square meters). The business-friendly Residence Inn by Marriott Chicago Downtown / River North also features multilingual staff, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. A complete renovation of Residence Inn by Marriott Chicago Downtown / River North was completed in June 2016. This 3.5-star Chicago hotel is smoke free.
270 guestrooms or units
27 levels
1358 sq ft of conference space
126 sq m of conference space
Built in 2008
To-go breakfast (free)
Bar or lounge
Deli
Charging station for electric cars
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Front-desk safe
Car service
Concierge
Convenience store
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Kitchen
Grocery/convenience store
Snack bar/deli
Laundry facilities
Separate dining area
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Airport: Chicago O'Hare International Airport (ORD) (28.6 km / 17.8 mi)
Train station: Millennium Station (1.5 km / 0.9 mi)
Metro station: Grand Station (Red Line) (0.4 km / 0.2 mi)
Parking: Self parking available for a surcharge
Room Amenities
Residence Inn by Marriott Chicago Downtown / River North offers 270 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include complimentary toiletries and hair dryers. This Chicago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
In-room kitchen
Dining room
LCD television
Satellite channels
Premium channels
Refrigerator
Microwave
Stove
Dishwasher
Coffee maker
Kitchenware
Luxury bedding
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Connecting rooms available
Food & Drink
Guests are served free on-the-go breakfast daily from 6:30 AM to 9 AM.
Holloway's - Onsite cocktail bar.
Nearby Activities
The recreational activities listed below are available either on site or nearby; fees may apply.
Bicycle rentals nearby
Golfing nearby
Segway rental/tour nearby
Hiking/biking trails nearby
Kayaking nearby
Sailing nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Wheelchair accessible path of travel
Accessible bathroom
Wheelchair-accessible public washroom
Wheelchair accessible parking
Wheelchair-accessible concierge desk
In-room accessibility
Assistive listening devices available
Wheelchair-accessible van parking
Braille or raised signage
Valet for wheelchair-equipped vehicle
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets: USD 100 per pet, per stay
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges a fee for parcel delivery and storage for registered guests. The hotel cannot be held responsible for lost or damaged goods.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
UnionPay
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Property follows sanitization practices of SafeStay (AHLA - USA)
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Debit cards
Gap period enforced between guest stays - 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: USD 45 per day (in/out privileges)
Pet fee: USD 100 per pet, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Residence Inn Marriott Aparthotel Chicago Downtown North River
Residence Inn Marriott Chicago Downtown River North Hotel
Residence Inn Marriott Chicago Downtown River North
By Marriott Chicago River
Residence Inn by Marriott Chicago Downtown / River North Hotel
Hotel Residence Inn by Marriott Chicago Downtown / River North
Residence Inn by Marriott Chicago Downtown / River North Chicago
Residence Inn by Marriott Downtown Chicago River North
Residence Inn Marriott Hotel
Residence Inn Marriott
Marriott Chicago River
Residence Inn by Marriott Chicago Downtown / River North Chicago
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Residence Inn by Marriott Chicago Downtown / River North is 0.6 mi away from Chicago.
Residence Inn by Marriott Chicago Downtown / River North does not have a restaurant on site. Nearby dining options include Topolobampo (3-min walk), XOCO (3-min walk), and Roka Akor - Chicago (3-min walk).
Free parking is not available at this hotel. Self parking is available for USD 45 per day.
Residence Inn by Marriott Chicago Downtown / River North is 17.8 mi (30-min drive) away from the Chicago O'Hare International Airport (ORD) airport, the closest popular airport to the property.
Residence Inn by Marriott Chicago Downtown / River North does not have a pool.
This hotel is 2.1 mi (3-min drive) from North Avenue Beach and 1.7 mi (2-min drive) from Oak Street Beach. Don't forget your sunscreen!
There are no spa services available at this hotel.
Residence Inn by Marriott Chicago Downtown / River North offers free on-the-go breakfast every day from 6:30 AM to 9 AM.
Check-in is from 4 PM - midnight.
Airport shuttle services are not available at Residence Inn by Marriott Chicago Downtown / River North.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
