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21c Museum Hotel Chicago

4.0 star property
4-star hotel near 360 CHICAGO

Choose dates to view prices

Photo gallery for 21c Museum Hotel Chicago

Lobby
Creator video
Property entrance
Meeting facility
Fitness facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pet friendly
  • Housekeeping

Explore the area

View in a map
55 East Ontario Street, Chicago, IL, 60611
  • Place, Millennium Park
    ‪14 min walk‬
  • Place, Art Institute of Chicago
    ‪19 min walk‬
  • Place, Navy Pier
    ‪4 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(134 reviews)
  • 385 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds

9.2 out of 10
Wonderful
(96 reviews)
  • 385 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Double Beds

9.2 out of 10
Wonderful
(34 reviews)
  • 385 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Studio, 1 King Bed

9.4 out of 10
Exceptional
(19 reviews)
  • 450 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Luxury Suite, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner | Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Corner

9.2 out of 10
Wonderful
(17 reviews)
  • 649 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 385 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Luxury Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Suite (21C)

Suite (21C) | Premium bedding, in-room safe, desk, blackout drapes

Suite (21C)

  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Chicago

City center stay.Within a 15-minute walk of this Downtown Chicago hotel, you'll find 360 CHICAGO and Museum of Contemporary Art Chicago. Millennium Park and Cloud Gate are also within 2 miles (3 km).

What's nearby

  • Michigan Avenue - 1 min walk - 0.0 miles
  • Millennium Park - 14 min walk - 0.8 miles
  • Art Institute of Chicago - 19 min walk - 1.0 mile
  • Willis Tower - 2 min drive - 1.1 miles
  • Navy Pier - 4 min drive - 1.6 miles

Getting around

  • Grand Station (Red Line) - 4 min walk
  • Millennium Station - 14 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 35 min drive

Restaurants

  • ‪Starbucks Reserve Roastery - ‬2 min walk
  • ‪Eataly - ‬2 min walk
  • ‪Bally's Casino - ‬2 min walk
  • ‪Shake Shack - ‬1 min walk
  • ‪UNO Pizzeria & Grill - ‬2 min walk

About this property

21c Museum Hotel Chicago

4-star hotel near 360 CHICAGO
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and 8 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly 21c Museum Hotel Chicago. For a fee, parking is available.

This 4-star Chicago hotel is smoke free.

  • 297 guestrooms or units
  • 17 levels
  • Meeting rooms
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
21c Museum Hotel Chicago offers 297 accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 43-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 80 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (33 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch plasma TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Valet parking fee: USD 80 per night (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

Frequently asked questions

How close is 21c Museum Hotel Chicago to the airport?

21c Museum Hotel Chicago is 13.2 mi (35-min drive) away from the Chicago Midway Airport (MDW) airport, the closest popular airport to the property.

How much does it cost to stay at 21c Museum Hotel Chicago?

As of Oct 16, 2025, prices found for a 1-night stay for 2 adults at 21c Museum Hotel Chicago on Nov 9, 2025 start from $125.06, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does 21c Museum Hotel Chicago have an airport shuttle?

Airport shuttle services are not available at 21c Museum Hotel Chicago.

How close is 21c Museum Hotel Chicago to the beach?

This hotel is a short 14-minute walk from Ohio Street Beach and 1.2 mi (7-min drive) from Oak Street Beach. Don't forget your sunscreen!

Does 21c Museum Hotel Chicago offer free breakfast?

Free breakfast isn’t offered at 21c Museum Hotel Chicago, but full breakfast is offered for a fee of between USD 20 and 40 for adults, USD 20 and 40 for children. It's available every day from 7:00 AM to 11:30 AM.

Is there a casino at 21c Museum Hotel Chicago?

No, there is no casino at this hotel, but Bally's Casino Chicago (1-min walk) is nearby.

What time is check-in at 21c Museum Hotel Chicago?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at 21c Museum Hotel Chicago?

Free parking is not available at this hotel. Valet parking is available for USD 80 per night.

Does 21c Museum Hotel Chicago have a pool?

21c Museum Hotel Chicago does not have a pool.

Does 21c Museum Hotel Chicago have a restaurant?

21c Museum Hotel Chicago is home to Lure Fishbar, which features seafood.

Does 21c Museum Hotel Chicago have a spa?

There are no spa services available at this hotel.

How close is 21c Museum Hotel Chicago to downtown Chicago?

21c Museum Hotel Chicago is 1.1 mi away from Chicago.

Reviews

21c Museum Hotel Chicago Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 1012 out of 1626 reviews
Rating 8 - Good. 326 out of 1626 reviews
Rating 6 - Okay. 163 out of 1626 reviews
Rating 4 - Poor. 75 out of 1626 reviews
Rating 2 - Terrible. 50 out of 1626 reviews

Reviews

8/10 Good

CHRISTINA, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

CHRISTINA, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and happy to assist us. The hotel concept is very unique and we loved staying at the 21c in Cincinnati, however the rooms in Chicago seemed a little worn and dated. We did appreciate the cleanliness of the hotel and the sprucing up of our room each morning.
Stayed 2 nights in Aug 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean hotel, nice staff.
Stayed 3 nights in Jul 2025

8/10 Good

Madison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Rachael

Traveled with partner
Liked: Cleanliness, amenities
.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sherrick

Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jaymes

Stayed 4 nights in Jun 2025

10/10 Excellent

Yang

Liked: Amenities
Great value
Stayed 1 night in Jul 2025

6/10 Okay

Patrick

Business traveler
Liked: Staff & service, room comfort

Not great

Definitely not the best experience. Half of the rooms face inwards to other rooms and the hallways have a sketchy feel. Won’t be staying again!
Stayed 3 nights in Jul 2025

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Amenities and location.
Stayed 5 nights in Jul 2025

10/10 Excellent

Joanna

Stayed 4 nights in Jul 2025

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Maybe I read the description wrong but the beds in the double room were not queens. Definitely full size. But still a good stay. The cleaning staff was absolutely amazing! So sweet!
Stayed 3 nights in Jun 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Michelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with an art museum

It was a fun and bigger hotel than we thought. The restaurant was beautiful and served great food. The rooms were a good size and the beds were comfortable. The art museum was fun to explore. The location was great cuz it was close to everything. Staff was friendly and helpful. We would stay again.
Stayed 4 nights in Jun 2025

2/10 Terrible

Jon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First we were upcharged for accessing the room early. $40 for early access. Then they tried to convince us that the double beds in our room were really queen size beds and that’s what they called Queen. When I didn’t accept that, they seemed to find a room with 2 actual queen beds. They told me how we were only slotted for 2 bottled waters for our 3 day stay and if we wanted refills that there would be a charge. Finally, the AC blew freezing air on you throughout night and we couldn’t turn it off or adjust it. Will never stay here again and will not recommend to others. Place seemed shady and they were after every dollar possible.
Stayed 3 nights in Jul 2025

8/10 Good

Terrell

Stayed 3 nights in Jun 2025

4/10 Poor

sariah

Traveled with group
Liked: Cleanliness
Disliked: Amenities
This hotel really needs to sound proof their windows. We were on the 14th floor and the street noise was so loud it woke us up multiple times on multiple nights . The fridge did not get cold in the room at all . Drinks were colder when we bought them then after a night in the fridge. There was no microwave in room. I was traveling with a friend and requested two queen beds and was given a king after asking repeatedly if the upgraded room was double beds. The idea of the hotel is nice but lacking
Stayed 3 nights in Jul 2025

10/10 Excellent

Kassandra

Stayed 3 nights in Jul 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 2 nights in Jul 2025

10/10 Excellent

Rameer, East Lansing

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I always stay here when I visit Chicago. Prime location for everything downtown.
Stayed 2 nights in Jul 2025

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the original art and the room was one of the best “thought out” rooms we have stayed in. Plenty of storage in the room and bath. Places to conveniently store shoes, phone, etc.. Nice restaurant too.
Stayed 3 nights in Jul 2025

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Diana

Stayed 2 nights in Jul 2025

8/10 Good

Stella

Traveled with group
Liked: Amenities
Central location and walking distance to shopping areas
Stayed 2 nights in Jun 2025