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"I did not like that there were ants in my room. " More

By a verified traveler on Wed 07 Jul 2021

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Hotel Description

Enjoy free breakfast at this Matthews hotel

In suburbs

Within 12 miles (20 km) of this hotel, you'll find Spectrum Center and Discovery Place. SouthPark Mall and EpiCentre are within 12 miles (20 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling for business? Take advantage of the 24-hour business center, laundry service, and conference space. Enjoy the seasonal outdoor pool and conveniences like a 24-hour front desk and laundry facilities.

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$74* Per night/room Dec 18 - Dec 19

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sleep Inn Matthews - Charlotte ratings based on 10 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Sleep Inn Matthews - Charlotte

Everyone (3) Couples (1)
1 out of 5

Posted by on Oct 17, 2021

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1 out of 5
Rooms , hallway and dining room looks dingy and dirty . We did not stay , checked in and checked right back out . Not Family friendly as far as cleanliness.

Posted by on Oct 17, 2021

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Comment from Hotel Management

Nov 8, 2021 by Management

We are sorry for your experience.

4 out of 5
I did not like that there were ants in my room.

Posted by on Jul 7, 2021

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Comment from Hotel Management

Aug 10, 2021 by Management

Thank you for staying with us. Please accept our apologies for your experience. We will be more careful in the future.

5 out of 5
It was quite sufficient for what I needed! I was very pleased and would definitely recommend!

Posted by on Jun 2, 2021

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4 out of 5
Everything was fine as far as what I needed. Breakfast was very good and the staff was very pleasant.

Posted by on Feb 19, 2020

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Comment from Hotel Management

Feb 19, 2020 by Deborah

Thank you so much for completing your survey. We hope to see you again, very soon!

2 out of 5

Posted by on Aug 18, 2019

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5 out of 5
Need AC fix in room 111. It was blowing warm air even after thermostat was adjusted to 62.

Posted by on Jul 14, 2019

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1 out of 5

Find a different hotel

Pros: Free breakfast, Close restaurants, Free Internet
Cons: cleanliness, poor customer services
This hotel need a lot of improvement and renovation... The bed are very uncomfortable and make noise when you move int the bed or get up from the bed... The furnishes need to be update it... The rooms are too small... The employees at front desk need better training and need to be more customer services skills.

Posted by , from Charlotte, NC, USA on Jan 5, 2013

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4 out of 5

Would stay again.

The hotel was in a safe area and a good location for food for the kids. They enjoyed the pool.

Posted by on Jun 30, 2007

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5 out of 5

Great Service

Friendliest staff, very helpful! Great location everything you need is near by!

Posted by on Aug 17, 2006

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About the Sleep Inn Matthews - Charlotte

Location 9900 Matthews Park Dr, Matthews, NC 28105

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 1 to February 28:

  • Swimming pool

Property Features

Public spaces have free WiFi. A 24-hour business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 400 square feet (37 square meters) and includes conference space. The business-friendly Sleep Inn Matthews - Charlotte also features a seasonal outdoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. Smoking is allowed in designated areas at this Matthews hotel.

  • 79 guestrooms or units
  • 4 levels
  • 400 sq ft of conference space
  • 37 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sleep Inn Matthews - Charlotte offers 79 accommodations with coffee/tea makers and hair dryers. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 8:30 AM.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Minimum guest age is 18
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • In-room safe fee: USD 1.50 per day
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sleep Inn Hotel Matthews
  • Sleep Inn Matthews
  • Sleep Inn Matthews-Charlotte Hotel
  • Sleep Inn Matthews-Charlotte
  • Matthews Sleep Inn
  • Sleep Inn Matthews Charlotte
  • Sleep Inn Matthews - Charlotte Hotel
  • Sleep Inn Matthews - Charlotte Matthews
  • Sleep Inn Matthews - Charlotte Hotel Matthews

You should know

  • The outdoor pool opens for the season in May.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.