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Holiday Inn Express & Suites Charlotte Southeast - Matthews, an IHG Hotel

2.5-star property
9420 E Independence Blvd, Matthews, NC 1-855-201-7819
4.2 out of 5
Very good!
See all 12 travelocity Reviews

"Staff were friendly. Breakfast was good. Would stay there again. Only all of the rugs need to be changed. Room rug were torn and stained. Hallway was ... " More

By a verified traveler on Sun 22 Aug 2021

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Hotel Description

Enjoy free breakfast at this Matthews hotel

In Matthews

Within 3 miles (5 km) of this Matthews hotel, you'll find Matthews Community Center and McAlpine Creek Greenway. Carolina Courts Indian Trail and Colonel Francis Beatty Park are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like living rooms and refrigerators, the 89 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Microwaves, coffee/tea makers, and free local calls are also available.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$99* Per night/room Dec 19 - Dec 20

Standard Room, 1 King Bed, Accessible (Mobil Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Accessible (Mobil Tub, Extra Living Area)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed (Extra Living Area)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express & Suites Charlotte Southeast - Matthews, an IHG Hotel ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express & Suites Charlotte Southeast - Matthews, an IHG Hotel

Everyone (5) Family (5)
4 out of 5
Staff were friendly. Breakfast was good. Would stay there again. Only all of the rugs need to be changed. Room rug were torn and stained. Hallway was a trip hazard

Posted by on Aug 22, 2021

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4 out of 5
Area was noisey

Posted by on May 29, 2021

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2 out of 5
I didn’t like that i had to walk up three flights of stairs with my luggage because the elevator was in and out of service . And i chose a king size bed and was given the opposite without even so much of a heads up.

Posted by on Apr 19, 2021

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5 out of 5
Really don't have any dislikes

Posted by on Apr 5, 2021

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4 out of 5
Good. I always stay here when in town. Every 4 to 6 weeks.

Posted by on Jun 18, 2020

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5 out of 5
Great stay. The hotel is near a variety restaurants and shopping. My room was equipped with a refrigerator, microwave and Keurig coffee maker. Bed was very comfortable. Plenty of water pressure in the shower. Professional staff. I will be staying here when i come back.

Posted by on Oct 15, 2019

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4 out of 5

Posted by on Mar 3, 2019

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4 out of 5

Review

Pros: It was convenient for my purposes, front desk staff and all staff were kind and friendly, nice to have breakfast at the hotel.
Cons: Cleaner rooms, daily dusting of tables, etc.
Location: Fine location
The hotel was fine, but the room could have been cleaner. There was no phone cord, nightstand light switch broken, there was dust all over the nightstand, lamp the rugs need to be ripped out and redone in a brighter color, too depressing. Not clean. The sheets were old.

Posted by , from Ct on Dec 10, 2017

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Comment from Hotel Management

Dec 11, 2017 by Sixto Camacho

Thank you for your comments, i appreciate your feedback. we will review with our maintenance staff to see the items missing in the room and our housekeeping team about the room condition.

5 out of 5

Very clean and comfortable stay

Location: I spent time with family so the location was fine.
I do not like staying in a Hotel. This Hotel in Matthews was an exception. The staff were very nice and caring, the room was very clean, it had a great breakfast daily, I definitely would stay there again. Everyone greeted you with a smile, and were there to assist if you needed anything. The cleanliness was of utmost importance.

Posted by , from New England on May 4, 2015

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Comment from Hotel Management

May 9, 2015 by Tonia

Thank you for your kind words about our wonderful hotel. We proud ourselves on our great customer service, and maintaining a positive atmosphere for our guest. We hope to see you again!

3 out of 5

This hotel was okay overall.

Pros: Close restaurants, Free breakfast
Cons: no microwave in room, no refrigerator in room, no hot tub, toilet paper was hard to reach from toilet in room
I felt safe in the hotel. It was clean. I was disappointed that they had an indoor pool, but no hot tub. The toilet paper was hard to reach when sitting on the toilet. There were not microwaves or refrigerators in the room, which is usually pretty standard. Overall it was fine if you are looking for a basic hotel.

Posted by on Sep 4, 2012

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Comment from Hotel Management

Sep 6, 2015 by Tonia

We are sorry that you were disappointing in the pool not having a hot tub, this will be kept in mind for our future hotels. We will consider your feedback on the future purchase of toilet paper, these are the types of comments that can make things change. As for the Microwave and refrigerators, they are available in the suite rooms, apparently the reservation had you place in a standard room. We hope to see in the future to see about the upgrade room. Thanks again!

About the Holiday Inn Express & Suites Charlotte Southeast - Matthews, an IHG Hotel

Location 9420 E Independence Blvd, Matthews, NC 28105

Renovations + Closures

The property will be renovating from October 17 2021 to March 1 2022 (completion date subject to change). The following areas are affected:

  • Select guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

The following facilities are closed on Sunday, Monday, Tuesday, Friday, and Saturday:

  • Indoor pool

The following facilities are closed on Wednesday, Thursday, Friday, and Saturday:

  • Indoor pool

Property Features

Holiday Inn Express & Suites Charlotte Southeast - Matthews, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. Event space at this hotel measures 1600 square feet (144 square meters). The business-friendly Holiday Inn Express & Suites Charlotte Southeast - Matthews, an IHG Hotel also features a terrace, complimentary newspapers in the lobby, and a fireplace in the lobby. Self parking is free. This Matthews hotel is smoke free.

  • 1 building
  • 89 guestrooms or units
  • 3 levels
  • 1600 sq ft of conference space
  • 144 sq m of conference space
  • To-go breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites Charlotte Southeast - Matthews, an IHG Hotel offers 89 accommodations with safes and coffee/tea makers. Accommodations offer separate living rooms. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Living room
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 12:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Hotel Names

  • Holiday Inn Express Hotel MATTHEWS EAST
  • Holiday Inn Express MATTHEWS EAST
  • Holiday Inn Express Hotel And Suites Matthews East
  • Holiday Inn Express Charlotte Southeast Matthews Hotel
  • Holiday Inn Express Charlotte Southeast Matthews Hotel
  • Holiday Inn Express Charlotte Southeast Matthews
  • Holiday Inn Express Suites Charlotte Southeast Matthews
  • Holiday Inn Express Hotel Suites MATTHEWS EAST
  • Holiday Inn Express Suites Charlotte Southeast Matthews
  • Holiday Inn Express Charlotte Hotel
  • Holiday Inn Express Charlotte
  • Express Suites Matthews East

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.