Book Hotels in Charlotte Amalie West

"The room was fine. The AC was not working when we arrived - the property engineer was notified and came right away to try to fix the unit. He did his troubleshooting and knew what the issue was - these units are old -he got it to work better ( not prefect as it was never cold in the room ) … day 4 it was definitely not pumping any cold air out - it was cooler outside than in the room. Disappointing…. The staff were friendly and helpful. "

"The bar staff, waiters, cleaning personnel and bell man were very friendly. The ladies at behind the main desk were not friendly and to be honest always acted like they were annoyed you were there."

"Good morning, in trying to give you the biggest and fairest picture of this property, I would say that overall we had a pleasant trip. The staff is extremely friendly and quick to respond to any of your needs. We felt the hotel had charm and a beautiful view as promised. However, we also felt that the facility was very outdated and in need of many repairs. During our four day stay, we reassigned three different rooms due to various issues. The first room which is literally numbered number one is directly under the kitchen where the staff had been cleaning up until 12 AM running kitchen equipment and banging on the floor. We got no sleep that night. We were then moved to another room which was very quaint but very small. At about 10 o’clock that night there was no hot water for a shower. Then the last two days we moved to a room that had a nice view and was more accommodating, but the majority of the lightbulbs and lamps did not work and the toilet had no pressure. Along with that no hot water for two of the showers that I took.. we talked to others that we’re staying at the hotel and found many of the same issues however, some were pleasantly pleased. As I mentioned, we’re very grateful for the staff for their help and their kindness. Unfortunately, in my opinion, I would feel a little uncomfortable, giving my recommendation to this property until some of the things have been corrected. Thank you so much."

"Love the location! The hotel is beautiful. The staffs were great. I’d recommend this hotel!"

"There was much to be desired but that did not take away from the overall pleasant experience I’ve had while staying in the area. The hotel is located is situated in the capital which is a great and historic area with a nearby ferry, picturesque views, various activities and friendly, helpful locals. The staff is responsive, welcoming, kind and as helpful as can be."

"Downtown close to the airport "