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"Staffing at check in was limited. Many guests arrived and only 1 lady working most of the check in. Would recommend more towels in the rooms and large ... " More

By a verified traveler on Tue 03 Aug 2021

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Hotel Description

3.5-star guestrooms with free WiFi

Close to airport

Within a 5-minute walk of this St. Thomas hotel, you'll find Estate Hassel Island and Magic Ice Gallery. St. Thomas Synagogue and Beracha Veshalom Vegimulth Hasidim Synagogue are also within half a mile (1 km).

Dining, outdoor pool

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 2 conference rooms, as well as free WiFi in public areas and free Internet in public areas. There's a gym on site, and laundry facilities and concierge services are also offered.

Free WiFi, satellite TV

The 151 individually decorated guestrooms offer free WiFi and room service. TVs come with satellite channels, and other amenities include coffee/tea makers and hair dryers.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$149* Per night/room Oct 17 - Oct 18

Superior Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Windward Passage Hotel ratings based on 32 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Windward Passage Hotel

Everyone (13) Couples (5) Family (10)
1 out of 5
I did not like The musty mildew smell inside of the hotel also I was supposed to stay on the fourth floor with a view and all I had a view of was the massive construction going on all around the hotel

Posted by on Sep 14, 2021

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4 out of 5
Staffing at check in was limited. Many guests arrived and only 1 lady working most of the check in. Would recommend more towels in the rooms and larger soap bars

Posted by on Aug 3, 2021

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2 out of 5
Was not as clean as it should be, especially with all the COVID restrictions. We had to request more towels as we booked a double room and only had 2 towels. There is guest services. I had to run around the hotel to find someone to help with the towels. The room had no dresser or night stand and no ability to store clothes. The staff was cold and short. The location is excellent, but the hotel needs serious TLC.

Posted by on Aug 2, 2021

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2 out of 5
The location was great! The rooms are less than desirable. Staff claimed all amenities were available prior to booking and that was a lie. No staff after a certain time no cameras on the facilities. The “security guard” sleeps in the lobby. If you love blasting music at all hours of the night this is your place to NOT get rest on your vacation. Definitely wasn’t worth what was charged!

Posted by on Jul 9, 2021

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2 out of 5

Posted by on Jun 14, 2021

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2 out of 5

Posted by on May 31, 2021

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5 out of 5
I would like to thank the staff of Windward Passage. Due to cell phone problems, they were able to connect me with my neighbors, back in New Jersey. I had lost my house keys and I needed to call and have my extra set waiting for me, when I arrived home on Sunday night. Also, the cleaning staff did a great job cleaning my room(425).

Posted by on May 17, 2021

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1 out of 5

Posted by on Mar 17, 2021

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1 out of 5

Posted by on Mar 13, 2021

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3 out of 5
The location from the ferry and to the airport was great. Very convenient as a stop over when traveling. The room was clean, but the bed linens had a Funny smell. Overall a good hotel.

Posted by on Mar 6, 2021

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Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

The following facilities are closed on Monday and Tuesday:

  • Restaurant

The following facilities are closed on Sunday and Monday:

  • Bar/lounge

Property Features

Windward Passage Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There are 2 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Windward Passage Hotel. This 3.5-star St. Thomas hotel is smoke free.

  • 151 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Room Amenities

Windward Passage Hotel offers 151 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Televisions come with satellite channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This St. Thomas hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.

Windward Passage Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Periodic temperature checks are conducted on staff and guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property is cleaned with disinfectant
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Commonly-touched surfaces are cleaned with disinfectant
  • Gap period enforced between guest stays - 24 hours
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 25 for adults, USD 10 and USD 25 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Windward Hotel
  • Windward Passage Hotel
  • Windward Passage Hotel St. Thomas
  • Windward Passage St. Thomas
  • Charlotte Amalie Holiday Inn
  • Holiday Inn Charlotte Amalie
  • Windward Passage Hotel St. Thomas, U.S. Virgin Islands
  • Windward Passage
  • Windward Passage Hotel Hotel
  • Windward Passage Hotel St. Thomas
  • Windward Passage Hotel Hotel St. Thomas
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.