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"The toilet ran all night and there was loud music all night (may not have been tied to the property) but impacted sleep. Staff could use some train ... " More

By a verified traveler on Thu 20 Feb 2020

Hotel Description

3.5-star hotel near Blackbeard's Castle

Close to airport

Within a 5-minute walk of this St. Thomas hotel, you'll find Estate Hassel Island and Magic Ice Gallery. St. Thomas Synagogue and Beracha Veshalom Vegimulth Hasidim Synagogue are also within half a mile (1 km).

Dining, outdoor pool

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 2 conference rooms, as well as free WiFi in public areas and free Internet in public areas. There's a fitness center on site, and laundry facilities and concierge services are also offered.

Free WiFi, satellite TV

The 151 individually decorated guestrooms offer free WiFi and room service. TVs come with satellite channels, and other amenities include coffee/tea makers and hair dryers.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$135* Per night/room Oct 27 - Oct 28

Standard Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Windward Passage Hotel ratings based on 31 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Windward Passage Hotel

Everyone (17) Couples (4) Family (7)
1 out of 5
Pool are and large patio/common areas on the second floor and bar/common area on the first floor are very nice! Welcoming with nice areas for seating. Lovely statues of children playing on both floors. Rooms have been freshened nicely. Bathroom fixtures need to be refreshed. Generally clean and inviting .

Posted by on Mar 15, 2020

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3 out of 5
The toilet ran all night and there was loud music all night (may not have been tied to the property) but impacted sleep. Staff could use some training in customer service. Both check in and service at bar did not convey any welcoming aspects. I would choose other locations based on this alone. Stayed here because other regular places I use for business were full. This could be a great place if that aspect was addressed.

Posted by on Feb 20, 2020

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2 out of 5
Not clean. Really a 2 Star hotel. They didn't have our reservation - took two hours to sort it out. Housekeeping usually didn't give us towels only give the room a slap-dash cleaning. No matter what we asked for at the desk it didn't happen. Like towels and getting the in room safe to work. No concierge so getting a taxi or anything really didn't happen. VERY LIMITED parking. This was probably a great property at one time but neglect and lack of maintenance has taken it's toll.

Posted by on Feb 18, 2020

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3 out of 5
Great location if hopping on a ferry. Desk staff were pretty sour.

Posted by on Feb 5, 2020

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2 out of 5
If your looking for a clear hotel this is not for your. Rooms smell moldy and are damp. Floors and bathrooms were dirty. Air works fine. Staff was friendly. Will not be back.

Posted by on Nov 29, 2019

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2 out of 5

Posted by on Nov 19, 2019

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3 out of 5
The room was as pictured. There is road noise in the oceanfront rooms and the walls are rather thin compared to some hotels. Front desk less courteous than average. But the location is good. St Thomas has few if any hotels that are better so we considered this hotel acceptable under the circumstances Nice local take-out spot directly behind the hotel one block away.

Posted by on Jun 27, 2019

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Comment from Hotel Management

Jul 12, 2019 by Guest Relations

Thank you for taking the time to submit your review. Your comments have been shared with our staff!

1 out of 5
Close to town and view. Close to shopping and restaurants

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 3, 2019 by Guest Relations

Thank you for taking the time to submit your review.

1 out of 5
Property asks you to sign a waiver to rent room at your own risk due to damages from a Hurricane in 2017z

Posted by on May 28, 2019

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Comment from Hotel Management

Jun 3, 2019 by Guest Relations

Thank you for taking the time to submit your review. Your comments have been shared with our staff!

5 out of 5

Posted by on May 20, 2019

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Comment from Hotel Management

Jun 3, 2019 by Guest Relations

Thank you for taking the time to submit your review.

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Bar/lounge
  • Restaurant

The following facilities are closed on Friday and Saturday:

  • Restaurant
  • Bar/lounge

Property Features

Windward Passage Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There are 2 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Windward Passage Hotel. This 3.5-star St. Thomas hotel is smoke free.

  • 151 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Cyril E. King Airport (STT) (4.4 km / 2.7 mi)

Room Amenities

Windward Passage Hotel offers 151 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Televisions come with satellite channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This St. Thomas hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10:00 AM.

Windward Passage Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 8:00 AM - 4:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 4:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Periodic temperature checks are conducted on staff and guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property is cleaned with disinfectant
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Commonly-touched surfaces are cleaned with disinfectant
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 25 for adults, USD 5 and USD 25 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Windward Hotel
  • Windward Passage Hotel
  • Windward Passage Hotel St. Thomas
  • Windward Passage St. Thomas
  • Charlotte Amalie Holiday Inn
  • Holiday Inn Charlotte Amalie
  • Windward Passage Hotel St. Thomas, U.S. Virgin Islands
  • Windward Passage
  • Windward Passage Hotel Hotel
  • Windward Passage Hotel St. Thomas
  • Windward Passage Hotel Hotel St. Thomas
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.