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Hotel Description

Adults-only beachfront property with 2 outdoor pools

Beachside getaway

A stay at this property places you within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 6 miles (10 km) of Xoximilco. Cancun Country Club is within 9 miles (15 km) and Ventura Park Cancun is within 12 miles (20 km).

All-inclusive

This all-inclusive property features a casino, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 4 beachside bars. Enjoy a meal in one of the 10 restaurants and free perks like valet parking and WiFi in public areas.

Free Internet, jetted tubs

Boasting jetted bathtubs, the 343 guestrooms also offer free WiFi and free minibar items. Other amenities include free wired Internet, furnished balconies, and plasma TVs with cable channels.

Luxury Junior Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$406* Per night/room Jun 20 - Jun 21

Luxury Suite Ocean View with Terrace Jacuzzi

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Honeymoon Suite Ocean View Diamond Club

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Junior Suite Swim Out

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Suite with Terrace Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive ratings based on 27 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive

Everyone (8) Couples (11) Family (7)
2 out of 5
So to start I booked this resort for my husband and his brother as a guys trip. I use travel sites for reviews and to look for specific amenities I want. When they arrived they were placed in a room with one bed after booking a suite with two and was told that was what I booked. Instead of being upgraded due to the unavailability of room I requested they were put in a room with one bed. Then two days in moved to a different room. This was unacceptable. Secondly the beach water wasn’t as blue and pretty as the pictures and the seaweed took over so they had to visit other beaches to enjoy the water. Thirdly on Travelocity website under amenities golf was listed. It didn’t say off property but made it seem as if it was on property or at least near by. After finding out it wasn’t a golf resort they had to then find transportation to and from golf courses two days because the hotel shuttle wouldn’t provide transportation. We travel quite frequently and this was not acceptable customer service at all. I reached out to hotel and no response via phone or email at all. There was no discounts or credits of any sort for all the inconvenience.

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jun 11, 2021 by Royalton Riviera Cancún

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to your arrival.

5 out of 5
The staff are great and the facilities are very clean and we had a great time there.

Posted by on May 11, 2021

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Comment from Hotel Management

May 11, 2021 by Royalton Riviera Cancún

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

3 out of 5
The room was nice

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 5, 2021 by Royalton Riviera Cancún

Dear Traveler We want to thank you for having taken the time to share your feedback with us regarding your recent vacation experiences at our hotel. Be assured that all information/comments have been received with great interest and will be used constructively to improve and perfect areas of opportunity. We hope to see you in the near future, Best regards.

5 out of 5
Property was spacious and never had to fight for seating, lounge areas or pool side equipment. Clean with courteous, helpful staff.

Posted by on Mar 28, 2021

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Comment from Hotel Management

Mar 28, 2021 by Royalton Riviera Cancún

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival. Warm regards.

5 out of 5

Posted by on Mar 10, 2021

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Comment from Hotel Management

Mar 23, 2021 by Royalton Riviera Cancun

Dear Traveler Thank you for having chosen our hotel as recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. Best regards.

1 out of 5

Posted by on Mar 9, 2021

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Comment from Hotel Management

Mar 23, 2021 by Royalton Riviera Cancun

Dear Traveler Thank you for having chosen our hotel as recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. Best regards.

5 out of 5
Loved the adults only side! The beach bars were awesome! Beautiful view. Hot tub on the balcony was very nice. Several restaurants never opened while we were there. The food was good. Drinks were good also. Other than the elevator, the resort was very clean. The covid testing was very confusing. No one really seemed to know for sure what was going on. The beach was beautiful, but we did not get in the ocean much because the seaweed was everywhere.

Posted by on Feb 25, 2021

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Comment from Hotel Management

Feb 26, 2021 by Online Communications Manager

Dear Many thanks for sharing such encouraging feedback on your recent stay. I am overjoyed to know that your recent visit to the Riviera Maya was excellent due to our friendly staff. Luxury regards

3 out of 5
The beach was wonderful. Wide, clean rock-free. The resort itself is not particularly pretty compared to many others.

Posted by on Feb 21, 2021

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Comment from Hotel Management

Feb 23, 2021 by Online Communications Manager

Dear guest Thank you for taking the time to post those few lines about your recent stay at Hideaway at Royalton. We hope to have the occasion of welcoming you back to Royalton Riviera Cancun in the not too distant future. Luxury Regards

5 out of 5
The overall experience was amazing. I would say everything top to bottom was 5/5...especially for what we paid. The staff was incredible on par with any five star hotel I have stayed at. The facilities were good with the exception that they do have a seaweed issue on the beach, my only qualm here is that they should charge the guests an extra coupe dollars a night and dispose the stuff (assuming there are no stupid disposal regulations on the part of the government which I wouldn't be surprised if there were) also not really hotels fault considering there is an irrigation ditch the state no doubt allows to run into the sea, the nitrogen from the agriculture causes the bloom in the area. As for the Restaurants: 1. Yes they are all Free! 2. The have designated times so just make sure you understand the schedule and you will have no annoyance. 3. The Taj Chef was great, Kumar was his name and he was wonderful, while the indian was mostly mild for the patrons he came out to talk with me personally about how I would prefer my dish to be prepared...told him to make it burn and he was more than happy to ;) 4. The steak house is the best place 5. All other restaurants were great (I find Italian boring to begin with so that I'm probably not helpful with that, but it was as good as any other Italian place I have local) and I guess the Japanese was ok, but still not bad for a place that has a small towns worth of places to eat.

Posted by , from Fort Collins Colorado on Dec 14, 2020

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Comment from Hotel Management

Dec 14, 2020 by Online Communications Manager

Dear Kristian It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people. It will be a pleasure to extend your compliments to our staff, We are sure it will be a really nice way to encourage them to keep on being themselves. We would like to thank you for your review, which will undoubtedly help our future guests when choosing their next destination in the Caribbean. Looking forward to welcoming you back pretty soon, Luxury regards

5 out of 5
Amazing vacation.. this Hotel was beautiful and clean. The food and drinks were great and the staff was absolutely amazing. We could not have asked for a better place to stay. We would highly recommend this hotel and would definitely stay again.

Posted by , from North Carolina on Oct 24, 2020

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Comment from Hotel Management

Oct 24, 2020 by Online Communications Manager

Dear Holly: We would like to extend our thanks for your visit and for all the positive feedback provided. Hoping to receive you again in sunny at Hideaway at Royalton. Luxury regards

About the Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive

Location Carretera Federal 307, Puerto Morelos, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and local non-alcoholic beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling
  • Tennis lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Volleyball included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Snorkeling not included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • Onsite live performances included
  • Theme parties included

Property Features

Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 2 poolside bars, and 5 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club, and a spa tub. Free valet parking is available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 343 guestrooms or units
  • 4 levels
  • 10 dining venues
  • 4 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • 6 conference rooms
  • Built in 2014
  • Casino
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (16.3 km / 10.2 mi)
  • Parking: Free valet parking

Room Amenities

Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Zen | Japanese Cuisine - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hunter Steakhouse - Overlooking the garden, this steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Grazie Italian Trattoria - Overlooking the pool, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Taj | Indian Cuisine - Overlooking the garden, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include indoor tennis courts, a health club, and a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Scuba diving on site
  • Kayaking on site

Spa Services

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18

Hotel Names

  • Hideaway Royalton Adults All Inclusive Puerto Morelos
  • Hideaway Royalton Adults All Inclusive
  • Hideaway Royalton Adults Puerto Morelos
  • Hideaway Royalton Adults
  • Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
  • Hideaway Royalton Riviera Cancun All Inclusive
  • Hideaway Royalton Riviera Cancun Puerto Morelos
  • Hideaway Royalton Riviera Cancun
  • Hideaway at Royalton Riviera Cancun All Inclusive Adults Only

You should know

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.