For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Adults-only beachfront property with 2 outdoor pools
Beachside getaway
A stay at this property places you within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 6 miles (10 km) of Xoximilco. Cancun Country Club is within 9 miles (15 km) and Ventura Park Cancun is within 12 miles (20 km).
All-inclusive
This all-inclusive property features a casino, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 4 beachside bars. Enjoy a meal in one of the 10 restaurants and free perks like valet parking and WiFi in public areas.
Free Internet, jetted tubs
Boasting jetted bathtubs, the 343 guestrooms also offer free WiFi and free minibar items. Other amenities include free wired Internet, furnished balconies, and plasma TVs with cable channels.
Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive ratings based on 27 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive
Everyone (8)Couples (11)Family (7)
2 out of 5
So to start I booked this resort for my husband and his brother as a guys trip. I use travel sites for reviews and to look for specific amenities I want. When they arrived they were placed in a room with one bed after booking a suite with two and was told that was what I booked. Instead of being upgraded due to the unavailability of room I requested they were put in a room with one bed. Then two days in moved to a different room. This was unacceptable. Secondly the beach water wasn’t as blue and pretty as the pictures and the seaweed took over so they had to visit other beaches to enjoy the water. Thirdly on Travelocity website under amenities golf was listed. It didn’t say off property but made it seem as if it was on property or at least near by. After finding out it wasn’t a golf resort they had to then find transportation to and from golf courses two days because the hotel shuttle wouldn’t provide transportation. We travel quite frequently and this was not acceptable customer service at all. I reached out to hotel and no response via phone or email at all. There was no discounts or credits of any sort for all the inconvenience.
Posted by a verified traveler on Jun 10, 2021
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Comment from Hotel Management
Jun 11, 2021
by Royalton Riviera Cancún
Dear Traveler
Thank you for having chosen our hotel as a recent Vacation Destination.
All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services.
If you should decide to visit us in the near future, we invite you to contact us personally prior to your arrival.
5 out of 5
The staff are great and the facilities are very clean and we had a great time there.
Posted by a verified traveler on May 11, 2021
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Comment from Hotel Management
May 11, 2021
by Royalton Riviera Cancún
Dear Traveler
Thank you for having chosen our hotel as a recent Vacation Destination.
All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services.
If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.
3 out of 5
The room was nice
Posted by a verified traveler on Apr 4, 2021
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Comment from Hotel Management
Apr 5, 2021
by Royalton Riviera Cancún
Dear Traveler
We want to thank you for having taken the time to share your feedback with us regarding your recent vacation experiences at our hotel.
Be assured that all information/comments have been received with great interest and will be used constructively to improve and perfect areas of opportunity.
We hope to see you in the near future,
Best regards.
5 out of 5
Property was spacious and never had to fight for seating, lounge areas or pool side equipment. Clean with courteous, helpful staff.
Posted by a verified traveler on Mar 28, 2021
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Comment from Hotel Management
Mar 28, 2021
by Royalton Riviera Cancún
Dear Traveler
Thank you for having chosen our hotel as a recent Vacation Destination.
All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services.
If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.
Warm regards.
5 out of 5
Posted by a verified traveler on Mar 10, 2021
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Comment from Hotel Management
Mar 23, 2021
by Royalton Riviera Cancun
Dear Traveler
Thank you for having chosen our hotel as recent Vacation Destination.
All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services.
Best regards.
1 out of 5
Posted by a verified traveler on Mar 9, 2021
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Comment from Hotel Management
Mar 23, 2021
by Royalton Riviera Cancun
Dear Traveler
Thank you for having chosen our hotel as recent Vacation Destination.
All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services.
Best regards.
5 out of 5
Loved the adults only side! The beach bars were awesome! Beautiful view. Hot tub on the balcony was very nice.
Several restaurants never opened while we were there. The food was good. Drinks were good also.
Other than the elevator, the resort was very clean.
The covid testing was very confusing. No one really seemed to know for sure what was going on. The beach was beautiful, but we did not get in the ocean much because the seaweed was everywhere.
Posted by a verified traveler on Feb 25, 2021
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Comment from Hotel Management
Feb 26, 2021
by Online Communications Manager
Dear
Many thanks for sharing such encouraging feedback on your recent stay. I am overjoyed to know that your recent visit to the Riviera Maya was excellent due to our friendly staff.
Luxury regards
3 out of 5
The beach was wonderful. Wide, clean rock-free. The resort itself is not particularly pretty compared to many others.
Posted by a verified traveler on Feb 21, 2021
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Comment from Hotel Management
Feb 23, 2021
by Online Communications Manager
Dear guest
Thank you for taking the time to post those few lines about your recent stay at Hideaway at Royalton.
We hope to have the occasion of welcoming you back to Royalton Riviera Cancun in the not too distant future.
Luxury Regards
5 out of 5
The overall experience was amazing. I would say everything top to bottom was 5/5...especially for what we paid. The staff was incredible on par with any five star hotel I have stayed at. The facilities were good with the exception that they do have a seaweed issue on the beach, my only qualm here is that they should charge the guests an extra coupe dollars a night and dispose the stuff (assuming there are no stupid disposal regulations on the part of the government which I wouldn't be surprised if there were) also not really hotels fault considering there is an irrigation ditch the state no doubt allows to run into the sea, the nitrogen from the agriculture causes the bloom in the area. As for the Restaurants:
1. Yes they are all Free!
2. The have designated times so just make sure you understand the schedule and you will have no annoyance.
3. The Taj Chef was great, Kumar was his name and he was wonderful, while the indian was mostly mild for the patrons he came out to talk with me personally about how I would prefer my dish to be prepared...told him to make it burn and he was more than happy to ;)
4. The steak house is the best place
5. All other restaurants were great (I find Italian boring to begin with so that I'm probably not helpful with that, but it was as good as any other Italian place I have local) and I guess the Japanese was ok, but still not bad for a place that has a small towns worth of places to eat.
Posted by Kristian, from Fort Collins Colorado on Dec 14, 2020
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Comment from Hotel Management
Dec 14, 2020
by Online Communications Manager
Dear Kristian
It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people. It will be a pleasure to extend your compliments to our staff,
We are sure it will be a really nice way to encourage them to keep on being themselves.
We would like to thank you for your review, which will undoubtedly help our future guests when choosing their next destination in the Caribbean.
Looking forward to welcoming you back pretty soon,
Luxury regards
5 out of 5
Amazing vacation.. this Hotel was beautiful and clean. The food and drinks were great and the staff was absolutely amazing. We could not have asked for a better place to stay. We would highly recommend this hotel and would definitely stay again.
Posted by Holly, from North Carolina on Oct 24, 2020
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Comment from Hotel Management
Oct 24, 2020
by Online Communications Manager
Dear Holly: We would like to extend our thanks for your visit and for all the positive feedback provided. Hoping to receive you again in sunny at Hideaway at Royalton. Luxury regards
About the Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and local non-alcoholic beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment Land activities
Fitness facilities
Volleyball
Lessons/classes/games
Dancing
Yoga
Entertainment
Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties
Not included
Motorized water sports
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling
Tennis lessons
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Transportation to offsite activities
Access to onsite nightclubs included
Taxes included
24-hour room service
Buffet-style meals included
A la carte dining included
Fitness facilities included
Volleyball included
Scuba diving excursions not included
Scuba diving certification not included
Motorized water sports not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Scuba diving lessons not included
Yoga classes/lessons included
Snorkeling not included
Dancing classes/lessons included
Tennis lessons not included
Onsite entertainment and activities included
Gratuities included
Local non-alcoholic beverages and soft drinks included
Additional gratuities accepted
All meals included
Minibar (all beverages included)
Onsite live performances included
Theme parties included
Property Features
Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 2 poolside bars, and 5 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club, and a spa tub. Free valet parking is available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.
343 guestrooms or units
4 levels
10 dining venues
4 bars on the beach
2 bars by the pool
5 bars or lounges
6 conference rooms
Built in 2014
Casino
Nightclub
Swim-up bar
Coffee shop
Deli
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Tour and ticket information
Concierge
Wedding services available
Library
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Free valet parking
Transport
Airport: Cancun Intl. Airport (CUN) (16.3 km / 10.2 mi)
Parking: Free valet parking
Room Amenities
Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony (furnished)
Sitting area
Jetted tub
Stocked minibar (free)
In-room dining (24 hours)
Plasma television
Cable channels
Premium channels
Coffee maker
Luxury bedding
Pillow options
Separate shower and tub
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Local calls (free)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Wheelchair accessible
Food & Drink
Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Zen | Japanese Cuisine - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Hunter Steakhouse - Overlooking the garden, this steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Grazie Italian Trattoria - Overlooking the pool, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Taj | Indian Cuisine - Overlooking the garden, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
Nearby Activities
2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include indoor tennis courts, a health club, and a spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Scuba diving on site
Kayaking on site
Spa Services
The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily.
Number of treatment rooms 11
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body treatments
Facial treatments
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Sauna in spa
Spa tub in spa
Steam room in spa
Sports massage
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
Wheelchair-accessible concierge desk
In-room accessibility
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Caters to adults only
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Minimum guest age is 18
Hotel Names
Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
You should know
Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions
Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive is 7.1 mi away from Puerto Morelos.
There are 10 onsite restaurants, offering options like international cuisine, garden views, and al fresco dining.
This property offers free valet parking.
Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive is 10.2 mi (19-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive features 2 outdoor pools.
This property is on the beach. Don't forget your sunscreen!
Pamper yourself with a day at The Royal Spa, where you can enjoy deep-tissue massages, mani/pedis, and body treatments.
Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive does not offer free breakfast.
Check-in is from 3:00 PM - midnight.
Airport shuttle services are not available at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive.
During your stay you can enjoy the onsite casino, featuring 12 slot machines and 8 gaming tables.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
