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4.1 out of 5

"I loved the hotel and staff! Everyone was wonderful. It was beautiful as well and the food was great. My only criticism of the hotel is that it is sit ... " More

By a verified traveler on Thu 23 Mar 2017

Hotel Description

4.5-star beachfront property with 2 outdoor pools

Beachfront retreat

You'll be within 9 miles (15 km) of Xoximilco and 12 miles (20 km) of Ventura Park Cancun. Cancun Country Club and Crococun Zoo are within 12 miles (20 km).

All-inclusive

This all-inclusive property features a casino, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 4 beachside bars. Enjoy a meal in one of the 10 restaurants and free perks like valet parking and WiFi in public areas.

Free Internet, spa tubs

Boasting private spa tubs and jetted bathtubs, the 343 guestrooms offer plasma TVs with cable channels, along with free WiFi and free wired Internet. Other amenities include free minibar items, furnished balconies, and iPod docks.

Luxury Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max
$306 per night

Luxury Junior Suite Ocean View Diamond

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Suite Swim Out Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Honeymoon Suite Ocean View (Diamond Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Suite Ocean View With Terrace Jacuzz

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hideaway at Royalton Riviera Cancun All Inclusive - Adults Only ratings based on 13 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hideaway at Royalton Riviera Cancun All Inclusive - Adults Only

Everyone (5) Couples (5) Family (4)
4 out of 5
Property is amazing.. They have something going on every day.. Staff is beyond amazing and if I decide to go back there again that would definitely be because of the staff.. Most of the food was great, but I would like to suggest everyone just to don’t go in Armadillo restaurant because that’s the only place I didn’t like, we waited more than an hour for food to come out and finally when it came out it’s was very dry so we left hungry.. However, server at that restaurant were very nice and up to his task but kitchen big 0..Beach had a lot of grass and we couldn’t really enjoy beach at all but that wasn’t a huge deal because we spent most of our time at pool.. Overall, staff blew me away, hotel very nice, Grazzie Italian restaurant excellent etc.. I would definitely consider coming back but will plan better where I’m going to eat..

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 5, 2019 by Online Communications Manager

Dear guest It is always a pleasure to read such positive comments regarding our guests’ experience. We appreciate your kind remarks and are delighted to hear your overall experience at our Resort was positive. You can be certain that all your comments will be taken into consideration. Thanks once again and we hope to see you again at Hideaway at Royalton. Luxury Regards

2 out of 5

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 1, 2019 by Online Communications Manager

Dear guest We would like to extend our thanks for your visit. Hoping to receive you again in sunny at Hideaway at Royalton. Luxury regards

4 out of 5
Everyone was very friendly and welcoming, but at times food service was slow.

Posted by on Jun 27, 2019

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Comment from Hotel Management

Jun 28, 2019 by Online Communications Manager

Dear guest We would like to extend our thanks for your visit. Hoping to receive you again in sunny at Hideaway at Royalton. Luxury regards

5 out of 5
Enjoyed the Hideaway bar, especially Manuel! We didn't ever have to ask for our drinks, he knew what we wanted! Jose De Leon, our Butler, made our trip quite memorable! From the perfect dinner reservations, multiple bottles of wine and Captain Morgan in our room, to the Champagne and desserts on our last night! The rooftop jaccuzzi was a bonus I did not know I had booked! excellent trip. The only issue was the seaweed washed up on the beach. It was really not very pleasant to look at or swim in. Only a handful of guests went in the ocean.

Posted by , from Cincinnati on Jun 20, 2019

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Comment from Hotel Management

Jun 20, 2019 by Online Communications Manager

Dear Dawn Thank you for the time taken to share your precious feedback on our Resort. We are happy that you enjoyed our service. We look forward to welcoming you in the near future. Luxury regards

5 out of 5
Extremely friendly staff, pretty good food too and you felt safe the entire time.

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 17, 2019 by Online Communications Manager

Dear guest It has been a great pleasure to receive your warm review describing your most recent vacation at our premises thank your compliments to our staff. I hope you give us the honor of another visit soon. Luxury Regards

4 out of 5
My sister and I had a very good experience at the Hideaway. Staff was so hard working and friendly. They really made our stay worthwhile. The resort was very beautiful and clean. We enjoyed some restaurants more than others. We liked the buffet for breakfast. Hunter, the steakhouse was excellent. We also enjoyed Armadillo which was the Mexican restaurant. They didn’t give the biggest portions so we just ordered a lot of food each time! We usually got our lunches by the pool which were burgers, hot dogs and chips and guacamole. Jackie by the pool was an awesome server!! Esteban, our room Butler was very helpful in changing our dinner reservation when it was made at the wrong restaurant by mistake. The room service didn’t taste the best and was cold, but the delivery didn’t take too long. Our room had a view of the mangrove, which in a lot of reviews people referred to as the swamp and complained about the smell. The smell wasn’t too noticeable to us except the morning we were leaving it was raining and we did notice it a lot more. The mangrove was very quiet and peaceful though. We did find that there were younger children (less than 2 y.o) in the adults only section, they didn’t really bother us but it is still something to point out. It was a very relaxing trip for us. I wouldn’t say there was much night life wise but we mainly were on this vacation to unwind and relax by the pool and we did just that. I think we would definitely go back!

Posted by on Feb 13, 2019

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Comment from Hotel Management

Mar 9, 2019 by Online Communications Manager

Dear guest It was a great pleasure welcoming you to Hideaway at Royalton. We are happy to read that you spent a most wonderful holiday with us and found the accommodation, staff and ambiance of the resort very pleasant. Thank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon. Luxury Regards

3 out of 5

Great Hotel- Mediocre Beach

I loved the hotel and staff! Everyone was wonderful. It was beautiful as well and the food was great. My only criticism of the hotel is that it is situated between Cancun and Playa Del Carmen so if you want to do anything at all you have to hire a taxi or rent a car. (The average cost is $40 each way) The beach here was mediocre. The water was pretty, but it was so filled with ocean debris and grasses that I couldn't enjoy the water. If you are going solely for soaking up the sun or if you use the pools more, I would recommend this hotel! The staff and food could not have been better! Gracias!

Posted by , from Princeton, Il. on Mar 23, 2017

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Comment from Hotel Management

Mar 25, 2017 by Community Manager

Dear Shawn We thank you for sharing your experience and thoughts of Royalton, our biggest goal is to always make our customers as happy as possible and it pleases us to know you enjoyed your stay. Unfortunately, the seaweed has been an ongoing issue, not only at Royalton but all over the Mayan Riviera. Every morning our staff cleans the beaches, however more seaweed washing up to the shore is inevitable. We hope to welcome you at Royalton in the near future. Luxury regards

5 out of 5

8 months of research-detailed review-worth the rea

Pros: The Staff, the food, the atmosphere, butler service.
Cons: Gift shop prices, spa prices, motorized water sports added.
Location: Very Secluded
8 months of research-detailed review-worth the read!! Stayed 6-14 Nov. 2016, booked through Travelocity, reserved Hideaway at Royalton Riviera Maya Cancun, Diamond Club-Room 1403 (building 1-4th floor-room #03) oceanfront, it was one of the best views available. Once you make your reservation you can go to the Royalton website and go to Accommodations> select Online Room Selection and make your room selection, this is an extra $69 that is well worth it! When we made our room selection we took into account that the whole exterior of the resort is surrounded by mangroves and there can be a smell. Mosquitos were a minor issue for my husband but not for me. So remember location, location, location is Peace of mind. If you want to see action choose a pool view, but the ocean front view is quieter. Prepping to go – RESEARCH RESEARCH RESEARCH!!! Apply for passports at least 2 months prior to travel Important** Inform your banks and credit card companies of your international travel First Class air travel is worth it!! • We were first to have bags checks (70lb weight limit v/s 50lbs for coach) • We were first to board • Free drinks and snacks • More leg room (my husband is 6’5”) When booking we realized the cost of the shared taxi service from the airport to the resort is about the same as private transportation service but private transportation will save you time Travel insurance is a true peace of mind Cash should be in US dollars or pesos. Be sure you have enough for the entire t

Posted by on Nov 19, 2016

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Comment from Hotel Management

Nov 28, 2016 by Community Manager

Dear Anonymous It has been really nice read your lovely review and we are pleased that you enjoyed your stay with us. Thank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon at Hideaway at Royalton. Luxury Regards

5 out of 5

Perfect week at the Royalton Hideaway

Location: Location is a 15-20 minute ride from airport. There is NOTHING around the resort but Mangroves. There is a smell, but you get use to it. Very Big.
My wife and I booked the Royalton Hideaway after staying at t Royalton in Punta Cana last year. The Hideaway side of the hotel is for adults, but as other readers have mentioned, the Adult side is really for the pools, and part of the beach. The Hotel is spectacular in many ways. From the very friendly staff, to the BEST food my wife and I have ever had at an All-inclusive resort. (We have done 6 other resorts before). The Hotel itself is still very new looking and maintenance works hard to keep it looking new. I never saw 1 light bulb burnt out , and most lights are energy efficient LED. The rooms all appear to have plenty of LED lights, and all have a great big walk in shower, and a separate jetted tub. The 42+ inch Television has plenty of channels, and several American channels. The 7+ restaurants are the best part. We ate at Hunter Steak house, and loved the steaks, Armadillos had great Fajitas, Opa had great Gyros, and The Marche Buffett was by far the best buffet we have seen. We couldn't find time to eat at the other restaurants. The liquor selection was also amazing. If your wanted it, they had it. The pools were everywhere, and plenty of chairs. The beach had plenty of chars, and if you got their before 10:00am, you could find an umbrella. On the beach, their is some seaweed, but the resort has a big tractor and rake machine that cleans the beach several times a day. The water was clear this past week, and angle fish were very visible. We will return here again.

Posted by , from Toledo,Ohio on Oct 19, 2016

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Comment from Hotel Management

Oct 22, 2016 by Community Manager

Dear Bill We really appreciate your having taken the time to write this review and that you enjoy our facilities. We feel very proud to acknowledge you feel so enthusiastic about your recent vacation at our premises and we hope this will not be your last visit. Luxury regards

3 out of 5

Nice hotel but promise a ocean view and was not

Our room has not ocean view, beside we pay for that, was imposible to get that after asking to the concerge, and front desk. The only solution was an upgrade in our honnymoon paying 106 usd every night.

Posted by , from bogota on Oct 16, 2016

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Comment from Hotel Management

Oct 20, 2016 by Community Manager

Dear Nicolas Much to our regret you show unsatisfied with services received at our resort. The room assignation is according of you reservation. We have passed your comments to our Front desk Manager. Luxury regards

About the Hideaway at Royalton Riviera Cancun All Inclusive - Adults Only

Location Carretera Federal 307, Puerto Morelos, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling gear
  • Tennis lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite clubs included
  • Scuba diving lessons not included
  • Snorkeling gear not included
  • Taxes included
  • Tennis lessons not included
  • 24-hour room service
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • Local beverages and soft drinks only
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Onsite live performances included
  • Theme parties included

Property Features

Hideaway at Royalton Riviera Cancun All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hideaway at Royalton Riviera Cancun All Inclusive - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 4 beach bars and 2 poolside bars. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club, and a spa tub. Free valet parking is available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 343 guestrooms or units
  • 4 levels
  • 10 dining venues
  • 4 bars on the beach
  • 2 bars by the pool
  • 6 conference rooms
  • Built in 2014
  • Casino
  • Nightclub
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.3 km / 10.2 mi)
  • Parking: Free valet parking

Room Amenities

Hideaway at Royalton Riviera Cancun All Inclusive - Adults Only offers 343 air-conditioned accommodations with private spa tubs and iPod docking stations. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Plasma televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hunter Steakhouse - Overlooking the garden, this steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Grazie Italian Trattoria - Overlooking the pool, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Opa Mediterranean - Overlooking the garden, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

Indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Scuba diving on site
  • Kayaking on site

Spa Services

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Hideaway at Royalton Riviera Cancun All Inclusive - Adults Only

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Minimum guest age is 18
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.5 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Hideaway Royalton Adults All Inclusive Puerto Morelos
  • Hideaway Royalton Adults All Inclusive
  • Hideaway Royalton Adults Puerto Morelos
  • Hideaway Royalton Adults
  • Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
  • Hideaway Royalton Riviera Cancun All Inclusive
  • Hideaway Royalton Riviera Cancun Puerto Morelos
  • Hideaway Royalton Riviera Cancun

You should know

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.