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Hotel Description

Adults-only beachfront property with 2 outdoor pools

Beachside getaway

You'll be within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 9 miles (15 km) of Xoximilco. Ventura Park Cancun and Crococun Zoo are within 12 miles (20 km).

All-inclusive

This all-inclusive property features a casino, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 4 beachside bars. Enjoy a meal in one of the 10 restaurants and free perks like valet parking and WiFi in public areas.

Free Internet, jetted tubs

Boasting jetted bathtubs, the 343 guestrooms also offer free WiFi and free minibar items. Other amenities include free wired Internet, furnished balconies, and plasma TVs with cable channels.

Luxury Suite Ocean View with Terrace Jacuzzi

Bed Count 2 King Beds Maximum Occupancy 4 Max

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Bed Count 2 King Beds Maximum Occupancy 4 Max

Honeymoon Suite Ocean View Diamond Club

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Junior Suite Swim Out

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Suite with Terrace Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Junior Suite Ocean View Diamond Club

Bed Count 2 King Beds Maximum Occupancy 4 Max

Hideaway at Royalton Riviera Cancun All Inclusive - Adults Only ratings based on 23 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hideaway at Royalton Riviera Cancun All Inclusive - Adults Only

Everyone (9) Couples (8) Family (6)
5 out of 5
Property was in wonderful condition and offered great services for a vacation stay.

Posted by on Mar 9, 2020

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Comment from Hotel Management

Mar 10, 2020 by Online Communications Manager

Thank you so much for your kind comments, we are very glad to know you spend a great time at Hideaway at Riviera Cancun. Hope to see you very soon again! Kind Regards.

5 out of 5

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 17, 2020 by Online Communications Manager

Dear guest We would like to extend our thanks for your visit. Hoping to receive you again in sunny at Hideaway at Royalton. Luxury regards

5 out of 5

Posted by on Feb 6, 2020

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Comment from Hotel Management

Feb 6, 2020 by Online Communications Manager

Dear guest We would like to extend our thanks for your visit. Hoping to receive you again in sunny at Hideaway at Royalton. Luxury regards

5 out of 5

Posted by on Jan 11, 2020

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Comment from Hotel Management

Jan 13, 2020 by Online Communications Manager

Dear guest We would like to extend our thanks for your visit. Hoping to receive you again in sunny at Hideaway at Royalton. Luxury regards

4 out of 5

Posted by on Nov 27, 2019

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Comment from Hotel Management

Nov 28, 2019 by Online Communications Manager

Dear Guest: Thank you for your recent visit and experience at Hideaway at Royalton. We hope to receive you again very soon. Luxury Regards

5 out of 5
The service was great! I loved it.......................

Posted by on Sep 16, 2019

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5 out of 5
My best friend and I went to the hideaway at Royalton for her 30th birthday and we couldn’t have been more pleased by the service and how accommodating every one of the staff members were to our stay there. The food was phenomenal the cleanliness of the resort and the accommodations of the room where incredible. We will definitely be going back. Our favorite bartender Henry at the Hideaway pool was exceptional and made sure that we were always taken care of. My best friend and I went to the hideaway at Royalton for her 30th birthday and we couldn’t have been more pleased by the service and how accommodating every one of the staff members were to our stay there. The food was phenomenal (seafood so good) the cleanliness of the resort was 100% and the accommodations of the room were incredible. Everyone was friendly and greeted us each time we came and went. The nightlife and entertainment was geared more towards middle-ages adults. The music varied to all guests preferences. If you’re not able to speak Spanish a majority of the staff is bilingual. We will definitely be going back. I would 100% recommend this resort ♥️♥️👏

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 17, 2019 by Online Communications Manager

Dear guest It was a great pleasure welcoming you to Hideaway at Royalton. We are happy to read that you spent a most wonderful holiday with us and found the accommodation, staff, and ambiance of the Resort very pleasant. Thank you for the compliments and recommendation about our resort and we look forward to the opportunity to serve you again soon. Luxury Regards

5 out of 5
The food and staff were excellent! There was always a cold drink when needed by the great waitstaff. The restaurants were a pleasing atmosphere and the presentation was nicely done.

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 24, 2019 by Online Communications Manager

Dear guest We heartily appreciate your taking the time to write a review on our Hideaway at Royalton and we are happy that you enjoyed our food and service. We hope we can welcome you once again and provide you a more pleasant vacation. Luxury Regards

3 out of 5
Beronica was wonderful. Our room was clean and very inviting. Employees in the office when checking in and out can use some training.

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 23, 2019 by Online Communications Manager

Dear guest We appreciate your kind remarks and are delighted to hear your overall experience at our Resort was positive. You can be certain that all your comments will be taken into consideration. Thanks once again and we hope to see you again at Hideaway at Royalton.

3 out of 5
Great place to stay. Check in was easy but a nightmare if you have a flight landing at nighttime. House cleaning the first 2 days always had to be called until I found our maid and told her a time everyday. Any services you want are extra even with their “credit” it’s just coupon book you can use on their services. Nothing will be less than 120 bucks with them. Laundry service was nice, but expensive! If you do it 48 hours you get 20% off thought. A shirt it’s 5 bucks to wash and dressed are 13 bucks. Restaurant hours are the worst!!! Breakfast at 6-11 1 1/2 break till lunch opens 12:30-3:30-4 then another break!!! By dinner time you will have to wait for a table until you have reservations. Portions are small and it was delicious but I’ve been in the bathroom all week. The place was gorgeous though, loved our room. Don’t bet on an ocean view unless you’re paying for the presidential suit.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by Online Communications Manager

Dear guest We are glad to learn how much you have enjoyed your stay at Hideaway at Royalton and that our facilities and service were up to your expectations. Your comments are extremely important to us, as they motivate us to continue to improve our services. We look forward to welcoming you back soon. Luxury Regards

About the Hideaway at Royalton Riviera Cancun All Inclusive - Adults Only

Location Carretera Federal 307, Puerto Morelos, QROO 77500

Renovations + Closures

This property is closed from March 28 2020 to July 14 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling gear
  • Tennis lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Snorkeling gear not included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • Onsite live performances included
  • Theme parties included

Property Features

Hideaway at Royalton Riviera Cancun All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hideaway at Royalton Riviera Cancun All Inclusive - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 beach bars, 2 poolside bars, and 5 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club, and a spa tub. Free valet parking is available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 343 guestrooms or units
  • 4 levels
  • 10 dining venues
  • 4 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • 6 conference rooms
  • Built in 2014
  • Casino
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (16.3 km / 10.2 mi)
  • Parking: Free valet parking

Room Amenities

Hideaway at Royalton Riviera Cancun All Inclusive - Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Zen | Japanese Cuisine - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hunter Steakhouse - Overlooking the garden, this steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Grazie Italian Trattoria - Overlooking the pool, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Taj | Indian Cuisine - Overlooking the garden, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include indoor tennis courts, a health club, and a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Scuba diving on site
  • Kayaking on site

Spa Services

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hideaway at Royalton Riviera Cancun All Inclusive - Adults Only

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays 24

Hotel Names

  • Hideaway Royalton Adults All Inclusive Puerto Morelos
  • Hideaway Royalton Adults All Inclusive
  • Hideaway Royalton Adults Puerto Morelos
  • Hideaway Royalton Adults
  • Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
  • Hideaway Royalton Riviera Cancun All Inclusive
  • Hideaway Royalton Riviera Cancun Puerto Morelos
  • Hideaway Royalton Riviera Cancun

You should know

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.