Skip to main content
Beginning of main content
4.7 out of 5

"Service in every way was excellent. " More

By a verified traveler on Sat 19 Feb 2022

Enter dates to see availability

Hotel Description

5-star beachfront property near Mujeres Beach

Beachside getaway

With a stay at this Playa Mujeres property, you'll be within half a mile (1 km) of Mujeres Beach and 2 miles (3 km) of Punta Sam Beach. Punta Sam Ferry Terminal and Playa Mujeres Golf Club are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a private beach, free water park access, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site.

Indoor spa tubs, free WiFi

Boasting indoor private spa tubs and jetted bathtubs, the 450 guestrooms offer LED TVs with satellite channels, along with free WiFi. Other amenities include furnished balconies or patios, pillowtop beds, and sitting areas.

Junior Suite With Private Pool

Bed Count 1 King Bed Maximum Occupancy 4 Max

Excellence Club Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pool Family Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite Spa Or Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Two-Story Rooftop Terrace Suite with Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 4 Max

Excellence Club Junior Swim-up Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Finest Playa Mujeres by The Excellence Collection - All Inclusive ratings based on 28 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Finest Playa Mujeres by The Excellence Collection - All Inclusive

Everyone (5) Couples (12) Family (13)
5 out of 5
Service in every way was excellent.

Posted by , from SICKLERVILLE on Feb 19, 2022

Was this review helpful to you?
Comment from Hotel Management

Feb 21, 2022 by The Excellence Collection

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5
Excellent service. Loved our swim out suite.

Posted by on Sep 26, 2021

Was this review helpful to you?
Comment from Hotel Management

Sep 27, 2021 by The Excellence Collection

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5

Posted by on Sep 2, 2021

Was this review helpful to you?
5 out of 5
Amazing resort. Amazing staff. Can’t wait to go back.

Posted by on Aug 22, 2021

Was this review helpful to you?
Comment from Hotel Management

Aug 23, 2021 by The Excellence Collection

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

4 out of 5
The grounds are very well kept and the entire property is spotless.

Posted by on Aug 14, 2021

Was this review helpful to you?
Comment from Hotel Management

Aug 16, 2021 by The Excellence Collection

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

4 out of 5
Beautiful grounds and very nice staff

Posted by on Jul 3, 2021

Was this review helpful to you?
Comment from Hotel Management

Jul 12, 2021 by The Excellence Collection

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5
Resort was beautiful. Nice layout, rooms were set up nicely.

Posted by on Jun 26, 2021

Was this review helpful to you?
Comment from Hotel Management

Jun 28, 2021 by The Excellence Collection

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5

Posted by on May 12, 2021

Was this review helpful to you?
Comment from Hotel Management

May 24, 2021 by The Excellence Collection

Allow us to thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

5 out of 5
Let me start at the very beginning! We were greeted so warmly with champagne and great service. Our room had a gorgeous view and fully stocked with beverages and munchies. The room was kept clean and we enjoyed night time snacks that were left in our room. The pool was clean and Daniel was a great bartender. Alex and Carlos kept us comfortable at the beach. Wish I could bring the cabana home. The spa service with Celia was amazing. I have NEVER walked out feeling so relaxed. All the restaurants were amazing. Props to Hugo, Isabel, Norberto, Eduardo from Dukes. We were well taken care of by Javier at Surf and Turf and Tinto and Tapas. Treated us like Royalty. Lazaro from Lisso brought us the most amazing dishes. So glad we took his advice. We will definitely be back soon.

Posted by on Apr 24, 2021

Was this review helpful to you?
Comment from Hotel Management

Apr 26, 2021 by The Excellence Collection

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectation and the outstanding service provided by our lovely colleagues made your getaway as perfect as possible going above and beyond making you feel pampered all the time as a result of giving the royal treatment you deserved. Our commitment is to make every guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5
Been to many different resorts over the years. The Finest was #1 in rooms, food, and staff. Everything was top notch. Israel and Eligio in the morning for breakfast were fantastic in the Market restaurant.

Posted by on Apr 20, 2021

Was this review helpful to you?
Comment from Hotel Management

Apr 20, 2021 by The Excellence Collection

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities and the outstanding service provided by our lovely colleagues, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

About the Finest Playa Mujeres by The Excellence Collection - All Inclusive

Location Vialidad Paseo Mujeres Mz 1, Punta Sam, QROO 77400

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included in your stay.

Water activities

  • Kayaking

Land activities
  • Bicycling
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included

Property Features

Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection - All Inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. The property offers extended parking privileges. Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 450 guestrooms or units
  • 4 levels
  • 12 buildings
  • 12 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 16 bars or lounges
  • 17000 sq ft of conference space
  • 1579 sq m of conference space
  • Built in 2015
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 10
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with indoor private spa tubs and minibars (stocked with some free items). Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Sitting area
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • International calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.

Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).

Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Le Petit Plaisir /Eleganc - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.

The Market Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Brass - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor tennis court and a complimentary water park are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a steam room, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Fishing on site
  • Golf driving range on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Motor boating on site
  • Health or beauty spa nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Boat tours on site
  • Scuba diving on site
  • Personal motorized watercraft on site

Spa Services

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

  • Number of treatment rooms 19
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

No shows require payment in full, including taxes and service fee.

Guests with service animals should contact this property in advance.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Noise-free rooms not guaranteed
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Reservations are required for onsite COVID-19 testing
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Hotel Names

  • Finest Excellence Group Hotel
  • Finest Excellence Group Hotel Playa Mujeres
  • Finest Playa Mujeres Excellence Group
  • Finest Playa Mujeres Excellence Group All inclusive
  • Finest Excellence Group All inclusive
  • Finest Excellence Group
  • Finest Playa Mujeres by Excellence Group
  • Finest Playa Mujeres by Excellence Group All inclusive
  • Finest Excellence Group All inclusive All-inclusive property
  • Finest Excellence Group inclu
  • Finest Playa Mujeres by The Excellence Collection All inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

url importing http://www.travelocity.com/Punta-Sam-Hotels-Finest-Playa-Mujeres-by-The-Excellence-Collection---All-Inclusive.h8673168-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Punta-Sam-Hotels-Finest-Playa-Mujeres-by-The-Excellence-Collection---All-Inclusive.h8673168-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Punta-Sam-Hotels-Finest-Playa-Mujeres-by-The-Excellence-Collection---All-Inclusive.h8673168-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.