4.5 out of 5

"Hotel staff and hotel itself is excellent. Never can go wrong. " More

By a verified traveler on Fri 17 Aug 2018

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Hotel Description

5-star beachfront resort with 10 outdoor pools

Beachside getaway

You'll find Punta Sam Ferry Terminal and Playa Mujeres Golf Club close to this Playa Mujeres resort. El Meco Archaeological Site is also nearby.

All-inclusive

This all-inclusive resort features a private beach, free water park access, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.

Jetted tubs, free WiFi

Boasting jetted bathtubs, guestrooms also offer free WiFi and furnished balconies or patios. LED TVs come with satellite channels, and other amenities include pillowtop beds and iPod docks.

Junior Suite (Spa or pool view)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$392 per night

Excellence Club Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite with Private Pool

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Suite, Private Pool

Bed Count 1 King Bed Maximum Occupancy 5 Max

Excellence Club Pool Junior Swim-up Suite Adults Only

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two-story rooftop terrace suite with plunge pool

Bed Count 1 King Bed Maximum Occupancy 4 Max

Finest Playa Mujeres by Excellence Group - All inclusive ratings based on 53 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Finest Playa Mujeres by Excellence Group - All inclusive

Everyone (45) Couples (6) Family (2)
5 out of 5
Nice mid-size resort, with good beachfront. Staff was A++ Food was typical of an all-inclusive Drinks were good and bars plentiful. Pools very nice.

Posted by , from Houston, Tx. on Nov 20, 2018

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5 out of 5
The most beautiful resort. Had the pleasure attending my aunts wedding here and it was lovely! The employees, the rooms, the view. Totally worth it!!

Posted by on Sep 24, 2018

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5 out of 5

You can have best vacation with this experience.

Hotel staff and hotel itself is excellent. Never can go wrong.

Posted by on Aug 17, 2018

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5 out of 5
Nice hotel, really good food and friendly staff. Beautiful night shows. Everything was perfect!!

Posted by , from Miami on Jul 31, 2018

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5 out of 5
Great facility with excellent service . Functional comfortable rooms. Service employees never say no to a client. Beach access is easy. Not enough beach umbrellas and recliners, we had to go very early to get one. All inclusive food package but food quality is not great.

Posted by , from Los Angeles on Jul 29, 2018

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4 out of 5

Excellent Hotel

Pros: Secluded location, staff attention, beach, swim-up suite, beach side food, sweet shop and fast dinning/ food truck dishes were all great.
Cons: Fine dinning restaurants - food was just okay. Would also recommend hotel sponsored tours or buses to shopping malls, clubs, etc.
Location: Not much to do nearby. We opted for paid tour excursions which were about 30-40 minutes away.
My wife, son and I really enjoyed the hotel. We spent our anniversary there and the hotel staff could not have been more accommodating. Everyone was friendly and helpful. We opted for the junior suite with swim up pool and its a must for pool junkies. The property is beautiful and the beach was in great condition. The only flaw was that some of the dining options were just okay. But the beach side food, sweet shop and fast dinning/ food truck dishes were great. I highly recommend for a relaxing stay in Cancun

Posted by , from chicago on Jul 26, 2018

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5 out of 5

Great vacation for families

Pros: The kids club was so good the kids didn't want to hang out with us. The facilities were top notch.
Cons: The high humidity doesn't help some fixtures in the room, and the chair in our room was torn. Otherwise everything was good.
Location: The location is remote and private, which is great as the beach has no vendors on it.
We came to Finest for 8 days with our two children, ages 9 and 4. They had a great time, as did we. The food was excellent, the staff great and attentive. The facilities clean, well maintained (for the most part) and our room great.

Posted by , from Los Angeles, CA on Jul 23, 2018

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4 out of 5
The staff was very friendly and trained well . The check in time is 3pm !!! If you are traveling with a little one pls chose a later flight as you will have to wait for your room until 3pm. Pack your bathing suit on your carry on just in case you will have to wait for your room longer. You will not be able to use the restaurants without a room number also so talk to concierge about other eating options while waiting for your room. DONT FORGET to pack long pants (guys) !!!

Posted by , from new jersey on Jul 6, 2018

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5 out of 5

Amazing

Amazing experience, this hotel it a hidden gem. It’s tucked away in a stunning little remote location away from the mess of Cancun. It’s super clean, with pretty spectacular rooms, the staff couldn’t be better, they go above and beyond. This hotel does allow kids, it didn’t bother me one bit, but if you’re not into kids I would tell you to stay next door in their sister hotel, The Excellence. The only negative feedback I would give is that the food was good, not at all bad, but just good. However they did host a Mexican themed night and the food was amazing (go figure).

Posted by , from CT on Feb 13, 2018

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5 out of 5

Great hotel - don’t bother with upgrades to “Club”

We really enjoyed our stay here. The staff were friendly and the rooms were spacious and clean. I’m glad we didn’t bother to upgrade to the Finest Club or Excellence Club (Excellence was the adults only portion of the resort) - almost all the facilities are shared, so while the Club access is supposed to give you private check-in and special access, I really didn’t think it would be worth the extra cost. And...as far as the adults-only part, it’s really just a couple of pools (there are tons throughout the property) and 1 or 2 extra restaurants - so you’re still around “kids” a lot of the time. The a la carte restaurants were fantastic, and so was the buffet - better quality and selection than most All Inclusive places we have been before. I would definitely recommend this resort to others, and we plan to come back next year.

Posted by on Jan 28, 2018

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About the Finest Playa Mujeres by Excellence Group - All inclusive

Location Vialidad Paseo Mujeres Mz 1, Playa Mujeres, QROO 77400

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Water activities

  • Kayaking

Land activities
  • Bicycling
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Sailboats not included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

Finest Playa Mujeres by Excellence Group - All inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Finest Playa Mujeres by Excellence Group - All inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 16 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 5-star Playa Mujeres resort.

  • 4 levels
  • 12 buildings
  • 12 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 16 bars or lounges
  • 17000 sq ft of conference space
  • 1579 sq m of conference space
  • Built in 2015
  • Buffet breakfast (free)
  • Bar on the beach
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 10
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Playground on site
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.)
  • Parking: Free valet parking and self parking

Room Amenities

Air-conditioned accommodations at Finest Playa Mujeres by Excellence Group - All inclusive are accessible via exterior corridors and offer iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items). Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony or patio (furnished)
  • Sitting area
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

Lizo - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Le Petit Plaisir - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.

Tinto & Tapas - This restaurant specializes in Spanish cuisine and serves dinner only. Open daily.

Brass Steakhouse - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

24-hour room service is available.

Entertainment

Some of Cancun’s most accomplished musicians and performers grace the stage and lounges of Finest Playa Mujeres by Excellence Group - All inclusive on a daily basis. Guests can enjoy salsa, merengue and traditional Mexican music, theme nights, comedy, and magic shows. They can sit back with a cocktail and be serenaded, or dance the night away.

Nearby Activities

Guests at Finest Playa Mujeres by Excellence Group - All inclusive can spend leisurely days kayaking, boating, snorkeling, or using the fitness trail. Designed by Greg Norman, the exclusive 18-hole Playa Mujeres Golf Club spans 7,260- yards. Group classes include aerobics, yoga, and Pilates, while the 24-hour fitness center offers treadmills and weight training. Dedicated children’s areas include 3 pavilions with water slides, fountains, a rock-climbing wall, and zip-line.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Fishing on site
  • Golf driving range on site
  • Tennis lessons on site
  • Beach volleyball on site
  • Kayaking on site
  • Motor boating on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Playground on site
  • Beach yoga on site
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Boat tours on site
  • Basketball on site
  • Scuba diving on site
  • Personal motorized watercraft on site

Spa Services

One Spa offers a wide selection of indulgent treatments including body wraps and scrubs, facials, hydrotherapy, detoxification, and Ayurvedic. Massages are available in the 19 indoor and outdoor treatment rooms including couple’s rooms. This spa also features sauna, spa tub, steam room, plunge pool, fresh fruit and drinks bar, and full beauty salon. Children’s treatments are also available.

  • Number of treatment rooms 19
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests with service animals should contact this property in advance. Please contact the office using the information on the reservation confirmation received after booking.

No shows require payment in full, including taxes and service fee. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 212 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Finest Excellence Group Hotel
  • Finest Excellence Group Hotel Playa Mujeres
  • Finest Playa Mujeres Excellence Group
  • Finest Playa Mujeres Excellence Group All inclusive
  • Finest Excellence Group All inclusive
  • Finest Excellence Group
  • Finest Playa Mujeres by Excellence Group
  • Finest Playa Mujeres by Excellence Group All inclusive

You should know

  • Finest Playa Mujeres by Excellence Group - All inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Anniversary or Honeymoon Offer

Book a stay in any room or rate category for travel on your wedding anniversary or honeymoon and receive a welcome letter, in-room fruit basket and rose petals upon arrival, 1 bottle of sparkling wine,1 romantic dinner at the restaurant, turndown service, sparkling wine in-room breakfast (once per stay), 15% discount on non-wedding photo services, and 15% discount on all spa treatments.


Full details provided at check-in. Guest must request anniversary or honeymoon offer at time of booking and must present a copy of the wedding certificate at time of check-in. Spa appointment may be required. Guest must provide voucher at time of service. Taxes and gratuity may not be included. Anniversary offer: valid 7 days before or 7 days after your anniversary date.

Honeymoon Offer: valid for 3 months after your wedding date. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Complimentary Wedding Offer


Book a qualifying stay and receive a complimentary Excellence Wedding Package. The package includes the following: minister or judge services; 1 on-site wedding coordinator; 1 wedding gazebo overlooking the beach; ceremony decorations with chairs and high tables; bouquet; boutonnière; 1 wedding cake for 10 guests; sparkling wine toast after wedding ceremony; ironing and preparation of wedding attire for wedding couple; complimentary suite for wedding couple the night before the wedding (subject to availability); preferential location of room accommodation in reserved room category; late check-out for wedding couple (subject to availability and upon request); 5 digital color photo prints; and 15% discount on all spa treatments.


This package is complimentary when booking an Finest Club Junior Suite Ocean Front category or higher, for a minimum of 7 nights, or with a bridal party of minimum 5 rooms of any category for 7 nights. This package cannot be combined with the Excellence Honeymoon complimentary package. Guest list should be provided at the time of redemption. Package suitable for up to 10 guests lodged at the hotel. Fees for all services will be charged for each additional guest. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.