4.8 out of 5

"This was our 6th trip to the Resort. The Service and staff members were awesome once again. " More

By a verified traveler on Thu 18 May 2017

Enter dates to see availability

Hotel Description

You can enjoy LED TVs with satellite channels, and all 450 rooms feature free WiFi, furnished balconies or patios, and sofa beds. Minibars provide free refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include jetted tubs and bathrobes, while premium linens invite a good night's rest. Additionally, sitting areas, DVD players, and separate bathtubs and showers are available.

With a stay at this 5-star Playa Mujeres resort, you'll be 25.8 km (16 mi) from La Isla Shopping Mall.

A day of pampering at MIILE SPA can include beachside massages, hydrotherapy, and mani/pedis along with access to the hot springs/mineral springs and sauna. The theme restaurant, Toscana, is open for breakfast, lunch, and dinner. With 7 poolside bars and 11 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the private beach and enjoy the onsite nightclub, 24-hour fitness center, and outdoor tennis court. Business amenities include conference space and a meeting room. Other amenities include free WiFi in public areas, a Turkish bath/hammam, and a spa tub. Buffet breakfast is available for free. There's also free valet parking, along with the convenience of an airport shuttle.

A luxury stay in Playa Mujeres awaits you at Excellence Playa Mujeres - Adults Only - All Inclusive, a recipient of the prestigious Conde Nast Gold List award in 2013. You'll be within a 20-minute walk of Punta Sam Ferry Terminal and 2.4 km (1.5 mi) from Playa Mujeres Golf Club. Highlights at this all-inclusive resort include 9 restaurants, 7 outdoor swimming pools, and a full-service spa.

Jr. Suite Spa or Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$575 per night

Jr Ste Swim Up Spa or Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two-Story RooftopTerrace Ste Spa-Pool Vw

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Jr. Ste. OCF

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Two-story Rooftop Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Swim UP Suite Pool view

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Playa Mujeres - Adults Only - All Inclusive ratings based on 248 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0
5 out of 5

Our 35th Wedding Anniversary Celebration

Pros: The staff members, through out the day are constantly attempting to make sure that each guess are comfortable and having a wonderful time..
Cons: None
Location: We go to the Resort to do nothing but relax and enjoy each other..
This was our 6th trip to the Resort. The Service and staff members were awesome once again.

Posted by on May 18, 2017

Was this review helpful to you?
5 out of 5

Best overall Inclusive We've Stayed at

We've been to 5 other all-inclusives and this one tops the list. The rooms were beautiful and cleaned 2-3 a day (depending on how much we wanted). Dinner: Plenty of restaurants to choose from! I would highly recommend the Indian Restaurant (Basmati, the French restaurant (Chez Isabelle), the Tapas restaurant (Flavor Market) and the hibachi grill (Spice). We did not enjoy the Mexican restaurant nearly as much (would not eat there next time) and the Lobster House didn't impress us for dinner, but we didn't eat there til 10pm so it may have been less great because it was about to close. We did not eat at the Mediterranean (Barcelona) or Italian restaurant (Toscana) for dinner. Lunch: we really enjoyed our lunches at The Lobster House, The Grill, and the brick oven pizzas at Las Olas by the beach. Plenty of pool and beach space! This was an upgrade from overcrowded spaces at other resorts we've visited. The shows were ok, but the Michael Jackson show was awesome. If I were to make one recommendation I would call and request a room closer to the main part of the resort (the campus is very large). We were in building 4 so we had quite a walk to the beach each day. It wasn't so bad, it's obviously a beautiful place and was good exercise to work off the food, but it wasn't easy to quickly run back up to the room if we needed something.

Posted by , from Fayetteville, AR on May 6, 2017

Was this review helpful to you?
5 out of 5

very nice

Pros: Room services are very nice
Cons: the hotel sign on the way to the main entrance of the hotel
My overall satisfaction is very good. However, the only thing that I am concerned about is the hotel sign. I recognize that you have the sign outside, but you do not have it inside the hotel. Sometimes, we want to take picture of where we stay.

Posted by on Apr 30, 2017

Was this review helpful to you?
Comment from Hotel Management

May 4, 2017 by Community Manager

First and foremost, thank you for taking the time to write this review in which you share your experience at Excellence Playa Mujeres with all Expedia users. It is very satisfying to know that you had a memorable time in our resort. Thank you for the generous remarks of the positive sides of your vacation with us and mentioning the services which made your experience enjoyable. We also appreciate your constructive feedback, which helped us identify specifically the areas of opportunity encountered during your stay. We all look forward to serving you soon and provide you with another amazing getaway! Receive our warmest regards!

5 out of 5

Best resort we've ever visited!

Pros: Pretty much everything! Service, facilities, entertainment, drinks, food, location, spa. Everything is great.
Cons: My only complaint was the amount of "seat saving" that happens around the main pool and beach. This really needs attention.
Location: With all of the restaurants and entertainment at the resort we never had a reason to leave! Also the spa is top notch. The aqua therapy was very cool.
In short: This is a fantastic resort with unbeatable customer service, great food and entertainment, great location, the list could go on forever. Food: We tried a majority of the restaraunts at the resort and they were all very good. Chez Isabelle (French) was probably our favorite overall restaurant. This is an all inclusive so don't get stuck eating at one place. They are ALL fantastic! Facility: From the moment you enter the drive up to the front door it's pretty clear this is a high end resort. Everything is impeccable. There are a million pictures of the facility and I can tell you it looks even better in person. Staff: I can't say enough about the staff at this resort. All inclusive doesn't just mean free food and drinks. They take care of everything! The wait staff is spectacular. From the casual cafe by the beach to the fine dining inside, the staff took great care of us. One day we were caught by heavy rain at the lobster hours (open air). The staff pulled everyone's food in and replaced anything that got too wet. They did all of this getting themselves soaked in the process. The amazing part was that they all took it very well joking and having a good time with the guests. We had to run back to our room in the downpour. Some staff saw us and ran out with dry towels so that we could shield ourselves. Again, getting themselves soaked just to help us. This sort of service happened all week! They also provided great live music the entire afternoon.

Posted by , from Missouri on Apr 24, 2017

Was this review helpful to you?
Comment from Hotel Management

Apr 28, 2017 by Community Manager

Dear Luke, Allow us to thank you for taking a valued time to write this review in which you share your experience at Excellence Playa Mujeres with all Expedia users. It is very gratifying to read your words regarding your stay with us and know that Excellence Playa Mujeres was able to provide you such a memorable and relaxing experience. Thanks for adding very generous remarks of the positive sides of your vacation with us and mentioning the excellent service provided and the delicious food served that made your stay so enjoyable. We also appreciate your constructive feedback, which helped us identify specifically the areas of opportunity encountered during your stay. We truly hope to have the privilege to welcome you back in a near future for another fantastic experience. Receive our warmest regards from Excellence Family!

5 out of 5

1st time stay, and it was EXCELLENT in every way!

Pros: Staff and service were wonderful. We had a culinary adventure with the 9 restaurants, each of which had a different style, different decor, etc.
Location: We took a deep sea fishing trip which was a good time, and the concierge helped to coordinate it.
I booked a 3 night stay with my husband based on recommendations from two friends with very different travel styles. I had very high expectations because of their reviews and the cost. Every expectation was met - staff were really wonderful, genuinely friendly and accommodating, the pools were awesome, the beach was lovely, service was excellent, food was delicious, there was plenty to do (or not do). We stayed in the junior suite (non excellence club) and it was perfect - no need to upgrade on our opinion although many others suggest otherwise. I highly recommend this hotel for a short or long romantic stay.

Posted by , from Mendham, NJ on Mar 17, 2017

Was this review helpful to you?
Comment from Hotel Management

Mar 22, 2017 by Community Manager

Dear Taylor, Allow us to thank you for taking the time to write this review in which you share your experience at Excellence Playa Mujeres with all Expedia users. We are thrilled to read your amiable words regarding your stay with us. We really appreciate the very generous remarks of the positive sides of your vacation with us and mentioning the friendly service provided by our colleagues and the marvellous beach & facilities that made your stay a relaxing and memorable experience. We truly hope to have the privilege to welcome you back in a near future! Receive our warmest regards from Excellence Family!

5 out of 5

excellence playa mujeres.

Pros: dinning options esp outdoor, shade and sun avail. service
Cons: draw space in rooms.
Location: most people don't leave the resort
outstanding service, very good to excellent food, great dining options both lunch and dinner w/ outdoor options. excellent bars and poolside service. top shelf available. very nice beach, EC good but not nec for a great time. lively and quiet areas, shade and sun available both beach and pool. main pool heated, not roof top plunge pools. mainly couples. 1/2 hr from airport. would return (and this is the 6th Cancun area resort for us)

Posted by , from Ohio on Mar 12, 2017

Was this review helpful to you?
Comment from Hotel Management

Mar 14, 2017 by Community Manager

Dear Donna, Thank you very much for recommending Excellence Playa Mujeres to all Expedia users. Is great to read that you enjoyed your stay at Excellence Playa Mujeres and our facilities and the excellent restaurants were able to exceed your expectations. We hope to have the opportunity to welcome you and provide another amazing experience. Receive our warmest regards from Cancun!

5 out of 5

excellent resort, lots of restaurant options,

Pros: proximity to beach, pools, all-inclusive options, entertainment
Cons: nothing
Location: the location is secluded, need transportation for activities. everything one needs is available at the resort
excellent resort for the all-inclusive experience. plenty of restaurant options, staff very polite and genuine. The evening entertainment each night was great. Will definitely stay here again.

Posted by , from Louisville, KY on Jan 28, 2017

Was this review helpful to you?
Comment from Hotel Management

Jan 31, 2017 by Community Manager

Dear Wade, Thank you very much for choosing Excellence Playa Mujeres as your holiday destination and for recommending us to all Expedia users. We are delighted to read your enthusiastic words and the tasty food and our colleagues, providing and excellent service, were able to exceed your expectations. We are looking forward to welcoming you again soon and provide another amazing getaway. Please receive our warmest regards from Excellence Family!

5 out of 5

Excellent food, drinks, staff and entertainment.

Greatvtime. Plenty to do or quiet to relax. Elegant meals, room was fabulous!!

Posted by , from s on Jan 9, 2017

Was this review helpful to you?
Comment from Hotel Management

Jan 13, 2017 by Community Manager

Dear Robin, Thank you very much for recommending Excellence Playa Mujeres to all Expedia users. Is great to read that you enjoyed your stay at Excellence Playa Mujeres and our facilities and the excellent restaurants were able to exceed your expectations. We hope to have the opportunity to welcome you and provide another amazing experience. Receive our warmest regards from Cancun!

4 out of 5
If you're going for relaxation it is perfect. If you're going to party and drink alcohol not your place. No shots after 3pm

Posted by on Oct 19, 2016

Was this review helpful to you?
5 out of 5

Great Place for a short Romantic Getaway

Pros: Public area was well kept.
Cons: Food was so-so. The show at night was too close to our building (building 7), if you'd like peace and quiet, ask to be away from the nightclub.
Location: It is pretty darn far from Cancun, which was fine with us, as we didn't plan on leaving the resort.
Check in was quick and easy. We arrived at 2, check in time was at 3, so we were given a beeper while they watched our luggage. I wish I had put my swimsuit in my bag that I carried around so that I could have changed earlier; as it was, we got a drink and went to sit in a lounge area by the beach that was very relaxing. The hotel public areas were very nice and well groomed. Pools were everywhere, bars were frequent. Our co-vacationers were varied, some older empty nesters, some honeymooners, lots of 30 somethings, mainly heterosexual. From the accents, I'd guess that many were Americans with a sprinkling of other nations. We were in building 7 in a Junior suite, the cheapest accommodation available. The room was huge, (the balcony alone was bigger than some rooms we've had on cruise ships!) and very clean. There is a incense burner which gives the room a characteristic odor (that bit's for asthmatics that may be influenced by these things). I'd not ask for a swim up suite, as these appeared to be ground floor rooms that had a ladder out of the pool 15 feet in front of the room's sliding glass door, which nobody used to get to their rooms. Building 7 was right next to the evening's entertainment, so it was noisy on the balcony (and, honestly, in the room, too) until the evening's show was over. Food was above average, but not stupendous. This didn't bother us, as we are happy just to not have to cook dinner, but may bother you foodies out there.

Posted by , from Kansas on Sep 29, 2016

Was this review helpful to you?
Comment from Hotel Management

Oct 7, 2016 by Community Manager

Dear Teresa, Allow us to thank you for taking the time to write this review in which you share your experience at Excellence Playa Mujeres. We are very happy to read that you had relaxing and memorable experience in our resort and the gorgeous facilities were able to exceed your expectations. On the other hand, we are disappointed to read that we fell short on your culinary expectations. We take great pride in providing the freshest of ingredients and creating both simple and also creative dining experiences. We also would like to remind all of our guests that if you want to eat something that is not in our restaurants, please let us know, and our Chef will be more than happy to prepare a special meal for you if the ingredients are available. Our Food & Beverage Manager and our Executive Chef have received your feedback and are working on improvements to guarantee our guest the best quality possible. We hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience. Please receive our warmest regards from Cancun!

About the Excellence Playa Mujeres - Adults Only - All Inclusive

Location Prolongacion Bonampak, Playa Mujeres, QROO 77400

All-inclusive Details

Gratuities and taxes
Gratuities and taxes are included.

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included

  • Motorized water sports
  • Airport transfers
  • Activities and services offered by independent operators
  • Offsite tours

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Entertainment

  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Property Features

Excellence Playa Mujeres - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the resort's beach. At Excellence Playa Mujeres - Adults Only - All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers an outdoor tennis court, a 24-hour fitness center, and a spa tub. Self parking and valet parking are free.

  • 450 guestrooms or units
  • 4 levels
  • 9 buildings
  • 9 dining venues
  • 7 bars by the pool
  • 11 bars or lounges
  • 182986 sq ft of conference space
  • 17000 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Conference facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (30.8 km / 19.1 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Excellence Playa Mujeres - Adults Only - All Inclusive offers 450 air-conditioned accommodations with DVD players and free minibar items. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. 42-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Pull-out sofa bed
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

The Flavor Market - This fine-dining restaurant serves dinner only.

Toscana - Overlooking the garden, this theme restaurant serves breakfast, lunch, and dinner.

The Lobster House - This beachfront restaurant serves breakfast, lunch, and dinner.

The Grill Restaurant - This beach restaurant serves lunch and dinner.

Barcelona - This fine-dining restaurant serves dinner only.

24-hour room service is available.

Guests are served free buffet breakfast.

Nearby Activities

The resort has seven outdoor pools with five adjoining spa tubs. Four other spa tubs are freestanding. A health club with sauna and steam room is also on site.

Non-motorized water sports equipment includes kayaks, sail boats, snorkeling gear, and windsurfers. Land sports include two tennis courts and a basketball court. Lessons such as salsa dancing, cooking, yoga, aerobics, and rifle shooting are also included in the room rate.

Other recreational opportunities include scuba diving, deep sea fishing, and private yacht rentals (surcharge). Golfers will appreciate the Playa Mujeres Golf Club, a 7,260-yard, 18-hole course designed by Greg Norman (surcharge).

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving nearby

Spa Services

The onsite full-service MIILE SPA offers a wide selection of treatments including body wraps, facials, and hydrotherapy. Massages are available in the 15 relaxing treatment suites, in the couple rooms or on the beach. This spa also features sauna, Jacuzzi, Turkish bath, and spa boutique.

Advanced reservations are required for massages and spa treatments.

  • Number of treatment rooms 15
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Airport shuttle service is available at scheduled times. Contact the property in advance to get details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is
  • Caters to adults only

Fees

The charges below are included in your overall room price:

  • Resort fee

 

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

  • Airport shuttle fee: MXN 1840 per person (roundtrip)

Hotel Names

  • All Inclusive Excellence Playa Mujeres
  • All Inclusive Playa Mujeres
  • Excellence Adults Only
  • Excellence Adults Only All Inclusive
  • Excellence All Inclusive
  • Excellence Playa Mujeres Adults
  • Excellence Playa Mujeres Adults Only
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Playa Mujeres All Inclusive
  • Playa Mujeres All Inclusive

You should know

  • Excellence Playa Mujeres - Adults Only - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Excellence Playa Mujeres - Adults Only - All Inclusive is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay.

Promotions

Complimentary Honeymoon or Anniversary Package
Book a stay in any Suite room category and receive the following special anniversary or honeymoon package:

  • A champagne breakfast in bed (reservation must be made in advance with concierge)
  • One special romantic dinner
  • Basket of fresh fruit in your room upon arrival
  • One bottle of sparkling wine
  • Rose petals in your room upon arrival
  • Special turndown service
  • 15-percent discount on all spa treatments at the Excellence Group Spa
    At time of booking, guests must enter "honeymooners" or “anniversary couple” in the Special Requests box to receive this promotion. When indicating "Traveler and room preferences" during booking, click on the link that says: "I have a special request."
    Maximum of one package per stay. Combinable with other promotions. Guests must request the package at time of booking and will be required to present a copy of the wedding certificate at time of check in. Guests with the Complimentary Honeymoon Package may make their reservation for their champagne breakfast in bed at the concierge desk.