4.8 out of 5

"Beautiful hotel and grounds. Very attentive staff except the reception & concierge, they didn't go above and beyond. " More

By a verified traveler on Sat 20 Jan 2018

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Hotel Description

A luxury stay in Playa Mujeres awaits you at Excellence Playa Mujeres - Adults Only - All Inclusive, a recipient of the prestigious Conde Nast Gold List award in 2013. You'll be 2.4 km (1.5 mi) from Playa Mujeres Golf Club and 3.8 km (2.4 mi) from El Meco Archaeological Site. Highlights at this all-inclusive resort include 9 restaurants, 7 outdoor swimming pools, and a full-service spa.

You can enjoy LED TVs with satellite channels, and all 450 rooms feature free WiFi, furnished balconies or patios, and sofa beds. Minibars provide free refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include jetted tubs and bathrobes, while premium linens invite a good night's rest. Additionally, sitting areas, DVD players, and separate bathtubs and showers are available.

A day of pampering at MIILE SPA can include beachside massages, hydrotherapy, and mani/pedis along with access to the hot springs/mineral springs and sauna. The theme restaurant, Toscana, is open for breakfast, lunch, and dinner. With 7 poolside bars and 11 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the private beach and enjoy the onsite nightclub, 24-hour fitness center, and outdoor tennis court. Business amenities include conference space and a meeting room. Other amenities include free WiFi in public areas, a Turkish bath/hammam, and a spa tub. Buffet breakfast is available for free. There's also free valet parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Playa Mujeres resort, you'll be 25.8 km (16 mi) from La Isla Shopping Mall.

Jr. Suite Spa or Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$668 per night

Jr Ste Swim Up Spa or Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two-Story RooftopTerrace Ste Spa-Pool Vw

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Jr. Ste. OCF

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Two-story Rooftop Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Swim UP Suite Pool view

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Playa Mujeres - Adults Only - All Inclusive ratings based on 256 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0
5 out of 5

Wonderful getaway!

Cons: Incoming reception. Our flight was delayed and a long day of travel. Didn't get in until 10:45 and reception was nothing more then a regular hotel.
Beautiful hotel and grounds. Very attentive staff except the reception & concierge, they didn't go above and beyond.

Posted by on Jan 20, 2018

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4 out of 5

Very Nice Place

Cons: Prohibit smoking at all outdoor facilities so all can enjoy the restaurants, beach, and pool.
Overall my wife and I had a great experience. However, there was a musty smell to our room and smoking is permitted at the outdoor restaurants and the beach and pool areas. My wife and I are non smokers and found it frustrating that we had to endure breathing in second hand smoke or relocate to areas where nobody was smoking. We witnessed one couple that camped out at the swim up bar for over five hours and chain smoked the entire afternoon (2 days in a row), annoying everyone around them.

Posted by , from Philadelphia, PA on Oct 8, 2017

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5 out of 5

First Stay

Truly all-inclusive, truly outstanding service, food, drinks, rooms, grounds, activities, shows, beaches, pools, attention, and did I mention service? Manwell and Juliana on the excellence beach were so attentive and helpful. Everyday they made us feel like we belonged there. Above and beyond service and smiles. So many different restaurants and selections. We loved everything we tried! I don't drink alcohol but my husband does and they completely catered to both of us. We were there for our seven-night honeymoon and they made everything so special. The shows were outstanding and there was a festival and movies on the beach. souvenir shop was pretty pricey so we shopped at the airport when we left instead. It seemed that the staff appreciated us tipping in pesos so we ended up exchanging our money over. We took a day trip to Isla Mujeres and did a snorkeling tour and the hotel was extremely helpful getting us navigated and planned out. I did not bring enough dress clothes. Dinners are dressy, breakfast and lunches are not. Next time we go I'm only packing swimsuits and coverups and dress clothes. The bathroom soaps and shampoos, etc., were very nice. They took care of everything we needed. We went 9/11 - 9/18 and it rained twice for about 5 mins. Bottom line - we HIGHLY recommend and are anxiously awaiting when we can plan our trip for next year! It was worth every penny. Five-stars, all luxury, all inclusive, no worries. Very romantic at every moment. Thank you, Excellence!!

Posted by , from Kansas on Sep 20, 2017

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5 out of 5

Best hotel in Cancun

Love it. The staff is great. I would recomend this hotel to any couple who wants to go away.

Posted by , from Monegro on Sep 12, 2017

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5 out of 5

Worth the money!

This property is outside the Hotel Zone, but it is worth! Excellence Playa Mujeres is beautiful property. The place is very secure. Well maintained. Excellent service. Close to Puerto Juarez were you could take the Ultra Mar to go to Isla Mujeres. Employees are very courteous.

Posted by , from Orlando, Fl on Jul 13, 2017

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5 out of 5

Most relaxing Hotel I've ever stayed at.

Pros: Staff and grounds were amazing. The choice of food in the restaurants.
Cons: Better service in the non-excellence parts of the hotel.
Location: lots to do, but we chose to stay at the resort.
The hotel is stunning, beautiful grounds, constant maintenance and attention to detail. The staff tries very hard to serve you. It's quite the impression when you arrive and are greeted with a cold wash cloth to wipe away travel and a glass of champagne. The hotel is so amazing we didn't feel like going anywhere. Too much to do right there anyway. Why pay to stay at an amazing resort only to go somewhere else during the day? Only downer our first night was rough. I called security multiple times due to a load partying neighbor. They finally quieted down at two in the morning. I had to push hotel management to give us an upgrade for our trouble. That was frustrating. I felt they should have offered without me pushing. Other than that the stay was amazing.

Posted by , from Michigan on Jun 25, 2017

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5 out of 5
We loved the hotel, service, and food! Everything was amazing. We will be back!

Posted by on Jun 23, 2017

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5 out of 5


Pros: Everything
Cons: Nothing it was perfect.
This resort was totally awesome. When I go back to Cancun I will be staying at Excellence Mujeres. The staff was amazing and so polite and helpful :):)

Posted by on Jun 14, 2017

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5 out of 5

Our 35th Wedding Anniversary Celebration

Pros: The staff members, through out the day are constantly attempting to make sure that each guess are comfortable and having a wonderful time..
Cons: None
Location: We go to the Resort to do nothing but relax and enjoy each other..
This was our 6th trip to the Resort. The Service and staff members were awesome once again.

Posted by on May 18, 2017

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5 out of 5

Best overall Inclusive We've Stayed at

We've been to 5 other all-inclusives and this one tops the list. The rooms were beautiful and cleaned 2-3 a day (depending on how much we wanted). Dinner: Plenty of restaurants to choose from! I would highly recommend the Indian Restaurant (Basmati, the French restaurant (Chez Isabelle), the Tapas restaurant (Flavor Market) and the hibachi grill (Spice). We did not enjoy the Mexican restaurant nearly as much (would not eat there next time) and the Lobster House didn't impress us for dinner, but we didn't eat there til 10pm so it may have been less great because it was about to close. We did not eat at the Mediterranean (Barcelona) or Italian restaurant (Toscana) for dinner. Lunch: we really enjoyed our lunches at The Lobster House, The Grill, and the brick oven pizzas at Las Olas by the beach. Plenty of pool and beach space! This was an upgrade from overcrowded spaces at other resorts we've visited. The shows were ok, but the Michael Jackson show was awesome. If I were to make one recommendation I would call and request a room closer to the main part of the resort (the campus is very large). We were in building 4 so we had quite a walk to the beach each day. It wasn't so bad, it's obviously a beautiful place and was good exercise to work off the food, but it wasn't easy to quickly run back up to the room if we needed something.

Posted by , from Fayetteville, AR on May 6, 2017

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Comment from Hotel Management

May 22, 2017 by Community Manager

Dear Sarah, Allow us to thank you for taking a valued time to write this review in which you share your experience at Excellence Playa Mujeres with all Expedia users. It is very gratifying to read your words regarding your stay with us and know that Excellence Playa Mujeres was able to provide you the best all-inclusive experience. Thanks for adding very generous remarks of the positive sides of your vacation with us and mentioning the gorgeous facilities and the delicious food served that made your stay so enjoyable. We also appreciate your constructive feedback, which helped us identify specifically the areas of opportunity encountered during your stay. We truly hope to have the privilege to welcome you back in a near future for another fantastic getaway. Receive our warmest regards from Excellence Family!

About the Excellence Playa Mujeres - Adults Only - All Inclusive

Location Prolongacion Bonampak, Playa Mujeres, QROO 77400

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga


  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Airport transfers
  • Activities and services offered by independent operators
  • Offsite tours

Property Features

Excellence Playa Mujeres - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the resort's beach. At Excellence Playa Mujeres - Adults Only - All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers an outdoor tennis court, a 24-hour fitness center, and a spa tub. Self parking and valet parking are free.

  • 450 guestrooms or units
  • 4 levels
  • 9 buildings
  • 9 dining venues
  • 7 bars by the pool
  • 11 bars or lounges
  • 182986 sq ft of conference space
  • 17000 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Free valet parking


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (30.8 km / 19.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Excellence Playa Mujeres - Adults Only - All Inclusive offers 450 air-conditioned accommodations with DVD players and free minibar items. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. 42-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Pull-out sofa bed
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Toscana - Overlooking the garden, this theme restaurant serves breakfast, lunch, and dinner.

The Lobster House - This beachfront restaurant serves breakfast, lunch, and dinner.

The Grill Restaurant - This beach restaurant serves lunch and dinner.

Barcelona - This fine-dining restaurant serves dinner only.

The Flavor Market - This fine-dining restaurant serves dinner only.

24-hour room service is available.

Nearby Activities

The resort has seven outdoor pools with five adjoining spa tubs. Four other spa tubs are freestanding. A health club with sauna and steam room is also on site.

Non-motorized water sports equipment includes kayaks, sail boats, snorkeling gear, and windsurfers. Land sports include two tennis courts and a basketball court. Lessons such as salsa dancing, cooking, yoga, aerobics, and rifle shooting are also included in the room rate.

Other recreational opportunities include scuba diving, deep sea fishing, and private yacht rentals (surcharge). Golfers will appreciate the Playa Mujeres Golf Club, a 7,260-yard, 18-hole course designed by Greg Norman (surcharge).

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving nearby

Spa Services

The onsite full-service MIILE SPA offers a wide selection of treatments including body wraps, facials, and hydrotherapy. Massages are available in the 15 relaxing treatment suites, in the couple rooms or on the beach. This spa also features sauna, Jacuzzi, Turkish bath, and spa boutique.

Advanced reservations are required for massages and spa treatments.

  • Number of treatment rooms 15
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM

Special check-in instructions:

Airport shuttle service is available at scheduled times. Contact the property in advance to get details.


  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No shows require payment in full, including taxes and service fee. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is
  • Caters to adults only



The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1840 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Excellence Playa Mujeres
  • All Inclusive Playa Mujeres
  • Excellence Adults Only
  • Excellence Adults Only All Inclusive
  • Excellence All Inclusive
  • Excellence Playa Mujeres Adults
  • Excellence Playa Mujeres Adults Only
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Playa Mujeres All Inclusive
  • Playa Mujeres All Inclusive
  • Excellence Playa Mujeres Adults All Inclusive
  • Excellence Adults All Inclusive

You should know

  • Excellence Playa Mujeres - Adults Only - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Excellence Playa Mujeres - Adults Only - All Inclusive is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay.


Complimentary Honeymoon or Anniversary Package
Book a stay in any Suite room category and receive the following special anniversary or honeymoon package:

  • A champagne breakfast in bed (reservation must be made in advance with concierge)
  • One special romantic dinner
  • Basket of fresh fruit in your room upon arrival
  • One bottle of sparkling wine
  • Rose petals in your room upon arrival
  • Special turndown service
  • 15-percent discount on all spa treatments at the Excellence Group Spa
    At time of booking, guests must enter "honeymooners" or “anniversary couple” in the Special Requests box to receive this promotion. When indicating "Traveler and room preferences" during booking, click on the link that says: "I have a special request."
    Maximum of one package per stay. Combinable with other promotions. Guests must request the package at time of booking and will be required to present a copy of the wedding certificate at time of check in. Guests with the Complimentary Honeymoon Package may make their reservation for their champagne breakfast in bed at the concierge desk.