4.8 out of 5

"Hands down best hotel ever. Lived up at 5 star. Would give a 10 " More

By a verified traveler on Sat 04 Aug 2018

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Hotel Description

Located within a mile (2 km) of Punta Sam Ferry Terminal, Excellence Playa Mujeres - Adults Only - All Inclusive is within 2 miles (3 km) of Playa Mujeres Golf Club. This 450-room, 5-star resort has 7 outdoor pools along with a private beach and a full-service spa. El Meco Archaeological Site is also 2.4 mi (3.8 km) from the resort, which is on the waterfront.


There are multiple options for onsite dining with 9 restaurants, including Toscana, which has garden views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Guests can expect to find free WiFi and 42-inch an LED TV with satellite channels and a DVD player. Beds are dressed in premium bedding and the bathroom offers a jetted tub, a hair dryer, and free toiletries. Other standard amenities include free minibar items, a furnished balcony or patio, and a sofa bed.

Property features

Awarded Conde Nast Gold List status in 2013, Excellence Playa Mujeres - Adults Only - All Inclusive features a private beach, a full-service spa, and 7 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle at scheduled times for MXN 1840 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only resort include a nightclub, a 24-hour fitness center, and a spa tub.


  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Jr. Suite Spa or Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$358 per night

Terrace Suite With Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two-Story RooftopTerrace Ste Spa-Pool Vw

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Jr. Ste. OCF

Bed Count 1 King Bed Maximum Occupancy 2 Max

Jr Ste Swim Up Spa or Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Two-story Rooftop Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Playa Mujeres - Adults Only - All Inclusive ratings based on 274 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0
5 out of 5


This was my second time back! Amazing!! I have already booked with Excellence again for next year!

Posted by , from Fort Wort, tx on Aug 14, 2018

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5 out of 5


Hands down best hotel ever. Lived up at 5 star. Would give a 10

Posted by on Aug 4, 2018

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5 out of 5
This was my first time visiting Cancun the Excellence Playa Mujeres was recommended by a friend of my wife. The hotel was amazing. I never had any kind a experience in a hotel in my life and I’m a very hotel critic. The hotel has 2 security gate when you first drive in. The drinks are made my mixologists . We loved the martinis. The severs specially Marco and Alonso are very genuine and welcoming. The food amazing specially the French restaurant is amazing. Just overall the environment, cleanliness and the world class customer service blew out minds away. We are there customer for life. We had the opportunity to take our wedding photos. The photos are amazing the photographer did an excellent job preparing our album that is unbelievably beautiful and already planing to go there again.

Posted by , from Dallas, TX on Aug 1, 2018

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5 out of 5

Exceeds all expectation!

From the moment you walk onto the resort you know that you will be having an excellent adventure! Beach is wonderful. I was skeptical due to the reports of seaweed. If you’re turned off to a beach with a minuscule amount of seaweed, I can’t relate... Ample place to relax by the pool or beach! My husband and I thought it all so perfect we thought we may have entered “The Truman Show”. Some exceptional staff that I can recall are: David at the pool, he was so kind. He works so hard to make sure that you aren’t without a drink! Diego is a hoot at the Prelude bar. Made me one of the best gin drinks I had ever had (like I was drinking a rose garden). Jesse at the concierge desk got us squared away with an impromptu outing on the Jungle Speed boat tour. Dante was fun to have as our bicycle tour escort. Dahlia and another woman with the first name with an “E” were exceptional masseuses for our massage/ hydrotherapy (a must). The housekeeping was exceptional, as I truly believe all of the staff must be, even when working behind the scenes. Batsmati was one of the best meals we had there! Las Ojas (beach restaurant) was always fun. The beach pizza was great (the gentleman making all those pizzas deserves an award). Samuel and Jesse was great at the Lobster House (great for breakfast). I stuffed my face with Chilequiles Every. Single. Day! Add mimosas for added vitamin C! The specialty nights were great! We will be returning!

Posted by , from MO on Jul 31, 2018

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5 out of 5
The customer service here was awesome! You feel like royalty!

Posted by , from Illinois on Jul 17, 2018

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5 out of 5
From the moment we arrived at Excellence Playa Mujeres we were treated like VIP guests. The staff was amazing and the hotel is absolutely gorgeous. We opted to be a part of the Excellence Club and it was worth the few extra dollars a day for the special pools and beach area. Mario made sure we were treated like royalty on the beach, he was terrific. The spa is a must! We loved the hydro-therapy treatment and the 100 minute couples massage. I have never felt more rejuvenated in my life. I would also highly recommend dinner on the beach, we opted to do this on our last night and it was so worth it! The food was great, the staff was superb and the view was breathtaking. This hotel truly was a dream vacation, I had no idea what to expect prior to arriving as this was our first trip to Mexico. The trip was so amazing we are already looking at returning in Nov, we are telling everyone we know how great it was and are considering a destination wedding at the facilities. This is the hotel to make memories! The only downside of the trip (and it isn't major) was the food in general. The choices of food are plentiful however, the quality is just okay. Once we got our "feel" for the place we knew what to do. The coffee shop was tasty (chocolate croissants, ham and cheese croissants), the breakfast buffet was great when we chose made to order eggs, the Indian food was good but wish they would have had lassis and chai tea, the hibachi was fun as well. The drinks were fantastic EVERYWHERE!

Posted by , from KCMO on Jul 16, 2018

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5 out of 5
Been going there since the place was open, every year we go it just gets better and better, great host carolina, nelson, staff very nice, great facility. We loved it

Posted by , from Long Island NY on Jul 8, 2018

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5 out of 5

Excellent Hotel and Services!

This is the 3rd time we stayed on our anniversary and will stay again next year. Excellent Hotel, Accommodations and Services. Had a great Beach Waiter names Emiliano which kept our drinks filled at all times. Even tried new ones we never had. Felt like royalty and everything they did for us. Yet another memorable anniversary at Playa Mujeres with Excellence Resorts.

Posted by , from Billings, Montana on Jun 10, 2018

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5 out of 5
Amazing resort with a staff committed to excellence! Great dining options even for GF needs! Don’t forget to tip the staff! Hey don’t ask or wait for it, but it makes there day!

Posted by on May 23, 2018

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5 out of 5
Amazing hospitality, People were so helpful attentive and respectful, Love Excellence Playa mujeres, Cant wait to go back!!!

Posted by , from Los Angeles on May 23, 2018

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About the Excellence Playa Mujeres - Adults Only - All Inclusive

Location Prolongacion Bonampak, Playa Mujeres, QROO 77400

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga


  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Airport transfers
  • Activities and services offered by independent operators
  • Offsite tours

Property Features

Excellence Playa Mujeres - Adults Only - All Inclusive is nestled on 2 miles (3.2 kilometer) of white-sand Caribbean beach in a resort community with inland marina, spa, and golf course. The resort features 9 restaurants, 11 bars, and 24-hour room service. Amenities include a nightclub, 4 freestanding spa tubs, 5 spa tubs adjoined to pools, and 7 outdoor pools, 4 of which are heated in the winter.

Other recreational opportunities include scuba diving, deep sea fishing, private yacht rentals, tennis courts, and the Playa Mujeres Golf Club, a 7,260-yard, 18-hole course designed by Greg Norman. A health club, which includes a sauna and a steam room, is also on site. The full-service day spa, Miile Spa, offers massage and beauty treatments for a charge.

The property offers 6 meeting rooms for large and small groups, banquet facilities, and complimentary wireless Internet access. Concierge services are available at desks throughout the property.

  • Barbecue grill(s)
  • Library
  • Beach bar
  • Number of outdoor pools - 7
  • Elevator/lift
  • Rooftop terrace
  • Number of bars/lounges - 11
  • Number of poolside bars - 7
  • Full-service spa
  • 24-hour front desk
  • Swim-up bar
  • Conference space
  • Turkish bath/Hammam
  • Spa treatment room(s)
  • Porter/bellhop
  • Tours/ticket assistance
  • Coffee shop or café
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Sauna
  • Free valet parking
  • Nightclub
  • On private beach
  • Conference space size (meters) - 17000
  • Spa services on site
  • Luggage storage
  • ATM/banking
  • Number of restaurants - 9
  • Concierge services
  • Conference space size (feet) - 182986
  • Gift shops or newsstand
  • Snack bar/deli
  • Outdoor tennis court
  • Pool umbrellas
  • Spa tub
  • 24-hour fitness facilities
  • Total number of rooms - 450
  • One meeting room
  • Number of floors - 4
  • Arcade/game room
  • Number of buildings/towers - 9
  • Wedding services
  • Airport transportation (surcharge)
  • Tennis on site
  • Garden
  • Multilingual staff
  • Free newspapers in lobby


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Free valet parking


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (28.4 km / 17.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Excellence Playa Mujeres - Adults Only - All Inclusive offers 450 air-conditioned accommodations with DVD players and free minibar items. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. 42-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Pull-out sofa bed
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Toscana - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner.

The Lobster House - This beachfront restaurant serves breakfast, lunch, and dinner.

The Grill Restaurant - This beach restaurant serves lunch and dinner.

Barcelona - This fine-dining restaurant serves dinner only.

The Flavor Market - This fine-dining restaurant serves dinner only.

24-hour room service is available.

Nearby Activities

The resort has seven outdoor pools with five adjoining spa tubs. Four other spa tubs are freestanding. A health club with sauna and steam room is also on site.

Non-motorized water sports equipment includes kayaks, sail boats, snorkeling gear, and windsurfers. Land sports include two tennis courts and a basketball court. Lessons such as salsa dancing, cooking, yoga, aerobics, and rifle shooting are also included in the room rate.

Other recreational opportunities include scuba diving, deep sea fishing, and private yacht rentals (surcharge). Golfers will appreciate the Playa Mujeres Golf Club, a 7,260-yard, 18-hole course designed by Greg Norman (surcharge).

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving nearby

Spa Services

The onsite full-service MIILE SPA offers a wide selection of treatments including body wraps, facials, and hydrotherapy. Massages are available in the 15 relaxing treatment suites, in the couple rooms or on the beach. This spa also features sauna, Jacuzzi, Turkish bath, and spa boutique.

Advanced reservations are required for massages and spa treatments.

  • Number of treatment rooms 15
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM

Special check-in instructions:

Airport shuttle service is available at scheduled times. Contact the property in advance to get details.


  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

No shows require payment in full, including taxes and service fee. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is
  • Caters to adults only



The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1840 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Excellence Playa Mujeres
  • All Inclusive Playa Mujeres
  • Excellence Adults Only
  • Excellence Adults Only All Inclusive
  • Excellence All Inclusive
  • Excellence Playa Mujeres Adults
  • Excellence Playa Mujeres Adults Only
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Playa Mujeres All Inclusive
  • Playa Mujeres All Inclusive
  • Excellence Playa Mujeres Adults All Inclusive
  • Excellence Adults All Inclusive

You should know

  • Excellence Playa Mujeres - Adults Only - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Excellence Playa Mujeres - Adults Only - All Inclusive is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay.


Anniversary or Honeymoon Offer

Book a stay in any room or rate category for travel on your wedding anniversary or honeymoon and receive a welcome letter, in-room fruit basket and rose petals upon arrival, 1 bottle of sparkling wine,1 romantic dinner at the restaurant, turndown service, sparkling wine in-room breakfast (once per stay), 15% discount on non-wedding photo services, and 15% discount on all spa treatments.

Full details provided at check-in. Guest must request anniversary or honeymoon offer at time of booking and must present a copy of the wedding certificate at time of check-in. Spa appointment may be required. Guest must provide voucher at time of service. Taxes and gratuity may not be included. Anniversary offer: valid 7 days before or 7 days after your anniversary date.

Honeymoon Offer: valid for 3 months after your wedding date. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.