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4.8 out of 5

"Great over all. The staff was amazing and the food was really good to. " More

By a verified traveler on Fri 24 Apr 2020

Hotel Description

5-star beach property near Punta Sam Ferry Terminal

Seaside stay

You'll find Punta Sam Ferry Terminal and Playa Mujeres Golf Club within 2 miles (3 km) of this property. Also, El Meco Archaeological Site is within 3 miles (5 km) and Norte Beach is within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a marina, and 4 restaurants. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Enjoy the 3 outdoor pools and free perks like buffet breakfast and valet parking.

Indoor spa tubs, free WiFi

Boasting indoor private spa tubs and jetted bathtubs, the 109 guestrooms offer LED TVs with satellite channels, along with free WiFi. Free minibar items, furnished balconies, and sitting areas are also available.

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
$803* Per night/room Oct 23 - Oct 24

Terrace Suite with Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Penthouse Ste w/plunge pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Story Casita Suite w Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Terrace Suite W/ Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casita Suite w/Private Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Beloved Playa Mujeres - Couples Only All Inclusive ratings based on 37 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Beloved Playa Mujeres - Couples Only All Inclusive

Everyone (20) Couples (13) Family (4)
5 out of 5
Great over all. The staff was amazing and the food was really good to.

Posted by on Apr 24, 2020

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4 out of 5

Posted by on Feb 23, 2020

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5 out of 5
It's perfect for a truly relaxing couples vacation. Nothing was ever crowded or noisy and all of the restaurants were very good. We are planning a return trip next year.

Posted by on Feb 17, 2020

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5 out of 5
Fantastic staff/customer service. Beautiful resort. Very peaceful and quiet - just what we were looking for. The spa facilities and treatments were amazing!!!

Posted by , from Washington, DC on Jan 21, 2020

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5 out of 5
Beloved is a fantastic couples getaway! We were pampered from the time we arrived to the moment we left. I couldn't recommend this place more. The rooms were terrific and the staff was amazing. The food and drink were top notch. We never had a meal that didn't exceed our expectations!

Posted by on Nov 2, 2019

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5 out of 5
My wife and I were spoiled from the time we stepped foot on property to the time we left. The Beloved made patrons for life.

Posted by on Aug 30, 2019

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5 out of 5
A beautiful property to enjoy with your loved one. Very tranquil and staff is superb.

Posted by on Jul 15, 2019

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5 out of 5
My first time at an all inclusive resort and I find it hard to imagine staying anywhere more an

Posted by on Jul 9, 2019

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4 out of 5
I didn’t like that the resort takes a week to refund the deposit.

Posted by on Jun 24, 2019

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2 out of 5
The staff was extremely friendly and responsive. The actual resort however, huge disappointment. Our room flooded the first night, then they wouldn’t move us even though my husband fell in the middle of the night. We had to get the guest manager involved. Once he moved us it was much better, but still not great. Our AC didn’t work in the new room they moved us to, and we were overheating every night. So all in all... PROS: staff / CONS: resort. Would I stay here again? Absolutely NOT!

Posted by on Apr 14, 2019

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About the Beloved Playa Mujeres - Couples Only All Inclusive

Location Condominio Playa Mujeres, Playa Mujeres, QROO 77400

Renovations + Closures

The following facilities or services will be unavailable from August 26 2020 to September 30 2020 (dates subject to change):

  • Bar/Lounge(s)
  • Beach
  • Breakfast
  • Business center
  • Children's club
  • Dining venue(s)
  • Fitness facilities
  • Golf course
  • Hot springs
  • Laundry facilities
  • Meeting facilities
  • One of the swimming pools
  • Parking area
  • Sauna
  • Spa
  • Spa tub
  • Tennis courts
  • Water park

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities

Not included

  • Airport transfers

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • All available beverages included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Snorkeling included

Property Features

Beloved Playa Mujeres - Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Beloved Playa Mujeres - Couples Only All Inclusive, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi. A spa tub, a fitness center, and a rooftop terrace are also featured at the luxury Beloved Playa Mujeres - Couples Only All Inclusive. Self parking and valet parking are free. This 5-star Playa Mujeres property is smoke free.

  • 109 guestrooms or units
  • 4 levels
  • 10 buildings
  • 4 dining venues
  • 7 bars or lounges
  • Built in 2009
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (28.9 km / 17.9 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private spa tubs and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private indoor hot tub
  • Private balcony (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Aroma // Dress Code - This fine-dining restaurant overlooks the ocean and garden.

Isla Grill // Dress Code - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Lupita // Dress Code - Overlooking the ocean and garden, this theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

El Mar // Dress Code - This beachfront restaurant serves lunch only. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails on site
  • Kayaking on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Bicycle rentals on site
  • Golf lessons available nearby
  • Scuba diving nearby

Spa Services

The Beloved Spa has 14 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

No shows require payment in full, including taxes and service fee.

Guests with service animals should contact this property in advance.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.

  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Please note, some room types at this property are not available when booking a stay with children.
  • No gap period between guest stays

Hotel Names

  • Beloved Hotel
  • Beloved Hotel All Inclusive
  • Beloved Hotel Playa Mujeres
  • Beloved Hotel Playa Mujeres All Inclusive
  • Beloved Playa Mujeres
  • Playa Mujeres Beloved Hotel
  • Beloved Playa Mujeres Excellence Group All Inclusive
  • Beloved Excellence Group All Inclusive
  • Beloved Playa Mujeres Excellence Group
  • Beloved Excellence Group
  • Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
  • Beloved Excellence All Inclusive AdultsOnly
  • Beloved Playa Mujeres Excellence AdultsOnly
  • Beloved Excellence AdultsOnly
  • Beloved Playa Mujeres by Excellence Group All Inclusive
  • The Beloved Hotel Playa Mujeres All Inclusive
  • Beloved Playa Mujeres by Excellence Group
  • Beloved Mujeres Excellence In
  • Beloved Playa Mujeres - Couples Only All Inclusive Playa Mujeres

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.