4.9 out of 5

"They really paid attention to excellence. This was the nicest place with the nicest people I've ever been to. Daniel the pool bartender was excellen ... " More

By a verified traveler on Mon 30 Jul 2018

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Hotel Description

5-star beachfront resort near Punta Sam Ferry Terminal

On the beach

With a stay at this resort, you'll be convenient to Punta Sam Ferry Terminal and Playa Mujeres Golf Club. El Meco Archaeological Site and Norte Beach are also in the area.

All-inclusive

This all-inclusive resort features a full-service spa, a marina, and 4 restaurants. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Enjoy the 3 outdoor pools and perks like free valet parking and free WiFi.

Spa tubs, free WiFi

Boasting private spa tubs and jetted bathtubs, the 109 guestrooms offer LED TVs with satellite channels, along with free WiFi. Free minibar items, furnished balconies, and iPod docks are also available.

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$539 per night

Terrace Suite with Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Penthouse Ste w/plunge pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Story Casita Suite w Plunge Pool Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Terrace Suite W/ Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casita Suite w/Private Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Beloved Playa Mujeres by Excellence All Inclusive AdultsOnly ratings based on 74 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Beloved Playa Mujeres by Excellence All Inclusive AdultsOnly

Everyone (35) Couples (10) Family (1)
5 out of 5
Great place, great staff, great food. Will definitely go back here again.

Posted by , from Dallas Texas on Sep 6, 2018

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5 out of 5

Beautiful resort

Pros: Everything was wonderful. Food, drinks, room, spa,... Wow!
Cons: Nothing. Its perfect.
Location: Its close to town so there is lots of available activities.
They really paid attention to excellence. This was the nicest place with the nicest people I've ever been to. Daniel the pool bartender was excellent! They exceeded all of my expectations

Posted by on Jul 30, 2018

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5 out of 5
What a amazing place it was awesome all the way around!!!

Posted by , from new york on May 10, 2018

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5 out of 5

Beloved Playa Mujeres

This hotel was nothing short of amazing . I stayed in the penthouse suite with an ocean view. The room was huge and had an outdoor plunge pool. The staff was A1 as well as the food . Beautiful !

Posted by on Apr 17, 2018

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Comment from Hotel Management

Apr 20, 2018 by Fabiola

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Wonderful

Our stay at beloved was excellent. From the moment we arrived we were spoiled. The staff was all friendly and accommodating. The food was excellent. There location was right on a quiet beach. Not a spring break hotel but perfect for relaxing. The only con was that it was a little too smoker friendly, but otherwise I literally can't think of anything. The rooms were non smoking but there were guests smoking by the pool and beach which made it harder to enjoy the beach air. Everything else was wonderful, we would definitely return!

Posted by on Apr 16, 2018

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Comment from Hotel Management

Apr 20, 2018 by Fabiola

Thanks for staying with us. We appreciate your feedback!

5 out of 5
All hotel staff, from concierge to management to facilities workers to tour facilitators, showed constant hospitality. It was a pleasure to interact with all of the Beloved staff. Information about booking activities was easy to access, as they have someone stationed in their lobby to help with these requests. There were even special considerations given to my wife and me for our honeymoon - they sought to make this experience romantic and unforgettable. It certainly was. Guillermo and Reymundo were very helpful with hotel activities and were very friendly. All wait staff at the restaurants were incredible - one who stands out, in particular, was Francisco at Isla Grill.

Posted by on Mar 28, 2018

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Comment from Hotel Management

Apr 20, 2018 by Fabiola

Thanks for staying with us. We appreciate your feedback!

5 out of 5

one of the best

Pros: No kids (rug rats)
Cons: Lobster like at the excellence next door. A larger bar area for cocktails, also with appetizers.
Location: N/C
yes, we loved our stay at the beloved. there are a few changes I would make. At the main bar at 5 p.m. to 7 or so have some snakes cheese. and music. and add some more bar stools. Other then that I loved the staff, tyne facilities & everything else..

Posted by , from sarasota Fl. on Mar 16, 2018

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Comment from Hotel Management

Apr 20, 2018 by Fabiola

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Would definitely come back! We were very impressed with the hospitality and service. The food was better than we were expecting.

Posted by on Mar 4, 2018

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Comment from Hotel Management

Apr 20, 2018 by Fabiola

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Playa Mujeres

Pros: service
Cons: mold problem
Location: Day trips were good
Very nice stay especially the staff. Every single staff member was excellent and accommodating and there were lots of them. My one complaint is that the rooms and lobby has a very moldy musty smell that was tough on my allergies.

Posted by , from tampa,fl on Feb 13, 2018

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5 out of 5

Everything was perfect

Unreal how the staff members made this vacation for my wife and I soo perfect. This is one for the books. Travelocity made it simple to book and best price. Thank you for this unforgettable experience!

Posted by , from Los Angeles, CA on Jan 13, 2018

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About the Beloved Playa Mujeres by Excellence All Inclusive AdultsOnly

Location Condominio Playa Mujeres, Playa Mujeres, QROO 77400

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities

  • Kayaking included
  • Windsurfing included
  • All available beverages included
  • Minibar (all beverages included)
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • All non-motorized water sports included
  • Fitness facilities included
  • All food and beverages included
  • Snorkeling included

Property Features

Beloved Playa Mujeres by Excellence All Inclusive AdultsOnly is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with cabanas (surcharge). At Beloved Playa Mujeres by Excellence All Inclusive AdultsOnly you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. Public spaces have free WiFi. This all-inclusive resort also offers an outdoor tennis court, a spa tub, and a fitness center. Free self parking and valet parking are available.

  • 109 guestrooms or units
  • 4 levels
  • 10 buildings
  • 4 dining venues
  • 7 bars or lounges
  • Built in 2009
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.)
  • Parking: Free valet parking and self parking

Room Amenities

Beloved Playa Mujeres by Excellence All Inclusive AdultsOnly offers 109 air-conditioned accommodations with private spa tubs and iPod docking stations. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with premium satellite channels, DVD players, and pay movies. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Playa Mujeres resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Aroma Restaurant - This restaurant overlooks the garden. Open daily.

Isla Grill Restaurant - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Lupita Restaurant - Overlooking the garden, this theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

El Mar Restaurant - This beachfront restaurant serves lunch only. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor tennis court, a marina, and a health club are featured at the resort. Three outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and stand-up paddle boards.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails on site
  • Kayaking on site
  • Windsurfing nearby
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Bicycle rentals on site
  • Golf lessons available nearby
  • Scuba diving nearby

Spa Services

The Beloved Spa has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Airport shuttle service is available during limited hours. Contact the property in advance to get details.

Airport transportation is offered during limited hours. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

No shows require payment in full, including taxes and service fee. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Beloved Hotel
  • Beloved Hotel All Inclusive
  • Beloved Hotel Playa Mujeres
  • Beloved Hotel Playa Mujeres All Inclusive
  • Beloved Playa Mujeres
  • Playa Mujeres Beloved Hotel
  • Beloved Playa Mujeres Excellence Group All Inclusive
  • Beloved Excellence Group All Inclusive
  • Beloved Playa Mujeres Excellence Group
  • Beloved Excellence Group
  • Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
  • Beloved Excellence All Inclusive AdultsOnly
  • Beloved Playa Mujeres Excellence AdultsOnly
  • Beloved Excellence AdultsOnly
  • Beloved Playa Mujeres by Excellence Group All Inclusive
  • The Beloved Hotel Playa Mujeres All Inclusive
  • Beloved Playa Mujeres by Excellence Group
  • Beloved Mujeres Excellence In

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Added Benefits

Book a stay in any room or rate plan and receive the following benefits: 1 Agua Viva Hydrotherapy circuit per person/per stay; basket of fresh fruits in room upon arrival; 1 bottle of sparkling wine; and laundry service (1 outfit per person/per stay).


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Anniversary or Honeymoon Offer

Book a stay in any room or rate category for travel on your wedding anniversary or honeymoon and receive a welcome letter, in-room fruit basket and rose petals upon arrival, 1 bottle of sparkling wine,1 romantic dinner at the restaurant, turndown service, sparkling wine in-room breakfast (once per stay), 15% discount on non-wedding photo services, and 15% discount on all spa treatments.


Full details provided at check-in. Guest must request anniversary or honeymoon offer at time of booking and must present a copy of the wedding certificate at time of check-in. Spa appointment may be required. Guest must provide voucher at time of service. Taxes and gratuity may not be included. Anniversary offer: valid 7 days before or 7 days after your anniversary date.

Honeymoon Offer: valid for 3 months after your wedding date. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Complimentary Wedding Offer


Book a qualifying stay and receive a complimentary Excellence Wedding Package. The package includes the following: minister or judge services; 1 on-site wedding coordinator; 1 wedding gazebo overlooking the beach; ceremony decorations with chairs and high tables; bouquet; boutonnière; 1 wedding cake for 10 guests; sparkling wine toast after wedding ceremony; ironing and preparation of wedding attire for wedding couple; complimentary suite for wedding couple the night before the wedding (subject to availability); preferential location of room accommodation in reserved room category; late check-out for wedding couple (subject to availability and upon request); 5 digital color photo prints; and 15% discount on all spa treatments.


This package is complimentary when booking any room type category, for a minimum of 7 nights, or with a bridal party of minimum 5 rooms for 3 nights. This package cannot be combined with the Excellence Honeymoon complimentary package. Guest list should be provided at the time of redemption. Package suitable for up to 10 guests lodged at the hotel. Fees for all services will be charged for each additional guest. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.