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"Very nice hotel. FItness room and spa was great. They even provided complimentary workout clothes and shoes. Our room rate came with * credit towar ... " More

By a verified traveler on Fri 20 Mar 2009

Hotel Description

5-star luxury hotel near Prudential Tower, connected to a shopping center

City center stay

A stay at this Back Bay hotel places you steps from Prudential Tower and a 5-minute walk from Hynes Convention Center. Copley Place and Copley Square are also within half a mile (1 km).

Luxury amenities

A full-service spa and a health club are featured at this luxury hotel. Traveling on business? Take advantage of the business center, express check-in, and valet parking. You'll appreciate the sauna, bar/lounge, and limo/town car service.

Soaking tubs, WiFi

Boasting deep soaking bathtubs, the 148 guestrooms also offer WiFi and sitting areas. LCD TVs come with cable channels, and other amenities include wired Internet and 24-hour room service.

Deluxe Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max
$476* Per night/room Mar 9 - Mar 10

Royal Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Presidential Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Corner (Back Bay)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Premium, Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mandarin Oriental Boston ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Mandarin Oriental Boston

Everyone (1)
2 out of 5

Sharp hotel...Slack hotel staff

Pros: Location and facility
Cons: STAFF!!!!
Location: You are in the heart of it all.
I was really excited to stay at this hotel. The facilities are beautiful and the location is excellent but that is all this place has going for it right now. I have never understood the "check in at 3pm/check out at 11 am" requirement but I have come to accept it. When we arrived at 3pm to check in we were told our room wasn't ready and that there were people in front of us for rooms so it may be "awhile". Things happen but the reason this made me angry was the attitude and arrogance that this news was delivered to us. No sincere apology or explanation; just arrogance. We received our room an hour later. I found the staff pretty full of themselves, especially at their restaurant where we had a meal while they tested their fire alarm system for a deafening twenty minutes. Talk about no ambiance. Again a total indifference from their staff. For the expensive room rate you should expect more. Nice facility though but I will stick with my old favorite..The Westin.

Posted by , from Charleston, SC on Jul 13, 2015

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4 out of 5

Would stay again

Very nice hotel. FItness room and spa was great. They even provided complimentary workout clothes and shoes. Our room rate came with * credit towards spa treatment and free continental breaksfast so that's why i rated it as a good value. The breakfast was only so-so. Didn't eat any other meals here. Staff was very friendly and wanted to help. The hotel was connected to the Mall which is convenient in bad weather. Next time we're in Boston, this will be our first choice!

Posted by on Mar 20, 2009

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About the Mandarin Oriental Boston

Location 776 Boylston St, Boston, MA 02199

Property Features

Mandarin Oriental Boston offers its guests a full-service spa, a health club, and a sauna. You can enjoy a drink at the bar/lounge. A business center, a meeting room, and limo/town car service are available. Public spaces have WiFi for a fee. Event space at this hotel measures 10000 square feet (929 square meters). Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Mandarin Oriental Boston. For a fee, parking is available. This 5-star Boston hotel is smoke free.

  • 1 building
  • 148 guestrooms or units
  • 8 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 2008
  • Bar or lounge
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Airport: Logan International Airport (BOS) (8.4 km / 5.2 mi)
  • Train station: Boston-Back Bay Station (1.4 km / 0.8 mi)
  • Metro station: Copley Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Mandarin Oriental Boston offers 148 accommodations with DVD players and minibars. Accommodations offer separate sitting areas. Beds feature Frette Italian sheets and premium bedding. LCD televisions come with premium cable channels, video-game consoles, and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. This Boston hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Microwaves, refrigerators, and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Yoga classes/instruction on site

Spa Services

The Spa at Mandarin Oriental, Boston has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0014960351

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is C0014960351. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - C0014960351
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 35 per person (approximately)
  • Fee for in-room wireless Internet: USD 15 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 15 per 24-hour period (rates may vary)
  • Valet parking fee: USD 65 per night (in/out privileges)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Boston Mandarin Oriental
  • Mandarin Oriental Boston
  • Mandarin Oriental Boston Hotel
  • Mandarin Oriental Hotel Boston
  • Mandarin Oriental, Boston Hotel Boston
  • Mandarin Oriental Boston Hotel
  • Mandarin Oriental Boston Boston
  • Mandarin Oriental Boston Hotel Boston

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Mandarin Oriental Boston is listed in the 2012 Condé Nast Traveler Top 100 List.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.