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4.0 out of 5

"This Hampton Inn truly exhibits great top-down management. The management goes out of their way to provide exemplary service and that philosophy and s ... " More

By a verified traveler on Fri 06 May 2016

Hotel Description

3-star hotel near Boston Medical Center

Close to airport

A stay at this South End hotel places you within half a mile (1 km) of Boston Medical Center and 2 miles (3 km) of Boston Symphony Hall. Northeastern University and Boston Museum of Fine Arts are also within 2 miles (3 km).

Free shuttle, breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, express check-in, and free airport shuttle. Enjoy the 24-hour fitness center and free full breakfast each morning.

Free Internet, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 175 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Microwaves, coffee/tea makers, and free weekday newspapers are also available.

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$179 per night

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible (3x3 Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hampton Inn & Suites Boston Crosstown Center ratings based on 25 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hampton Inn & Suites Boston Crosstown Center

Everyone (9) Family (1)
4 out of 5

Posted by on Apr 27, 2019

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Comment from Hotel Management

Apr 29, 2019 by Thea Melluzzo

Thank you for the great rating. We look forward to welcoming you back for future stays!

5 out of 5

Posted by on Mar 11, 2019

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Comment from Hotel Management

Apr 2, 2019 by Thea Melluzzo

Thank you for the great rating! We look forward to welcoming you back for future stays.

5 out of 5

Posted by on Feb 6, 2019

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Comment from Hotel Management

Apr 2, 2019 by Thea Melluzzo

Thank you for the great rating! We look forward to welcoming you back for future stays.

5 out of 5
Nice breakfast and shuttle service to airport was very convenient. Very close to downtown too.

Posted by on Jan 14, 2019

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Comment from Hotel Management

Jan 15, 2019 by Thea Melluzzo

Thank you for taking the time to tell us about your recent stay at our Hampton Inn. I am pleased to hear you enjoyed the complimentary breakfast and complimentary shuttle service. We look forward to welcoming you back for future stays.

3 out of 5

Inside hotel - fine; neighborhood - not so much

Pros: Very good staff
Cons: Obtain city help to clean up the area.
Location: Not a great location unless one is attending an event at the Convention Center.
The hotel interior was clean; the staff helpful and informative; free shuttles to airport and trolley stops. The neighborhood, however, contained a large number of street people and the streets were unclean and littered. Not the best location for bringing young children.

Posted by , from Dallas, TX on Aug 15, 2016

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3 out of 5

Scary suites

While the Hampton Inn and Suites is exactly as expected...clean, friendly, and accomodating, the location is not. The hotel is definitely a gem in the rough. It is located blocks from a hospital(sirens all night), a rehab facility (drug users), and a homeless shelter(vagrants everywhere). We were warned by our driver every time we arrived at the hotel not to go out alone.

Posted by , from SC on Jul 18, 2016

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5 out of 5

Wonderful, Compassionate Staff

This Hampton Inn truly exhibits great top-down management. The management goes out of their way to provide exemplary service and that philosophy and style carries through to all employees regardless of position.

Posted by on May 6, 2016

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4 out of 5

Good bargain hotel

Pros: Clean, friendly staff, coffee all day in the lobby. Cabs usually waiting outside.
Cons: The bed was really hard. After two nights, the third night was hard to take. Room service a little spotty. Took two calls to get an extra pillow
Location: Not much local to do; have to travel a bit on foot through an unpleasant neighborhood to get to a nice walking area.
This hotel is fine -- nice lobby, decent free breakfast, 24 hour coffee in the lobby. Staff is friendly. The only real problem is the location; across from the Boston Med Center, a block away from the methadone clinic -- not a great walking area. No place nearby that is attractive to go for a stroll, see sites. Have to take a taxi or drive. Parking very convenient, although there is a daily charge.

Posted by , from Hoboken NJ on May 1, 2016

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5 out of 5

Great Place to Stay In Boston

Pros: Everything !!! The homemade cookies in the afternoon a nice touch, and loved the 24 hour coffee availability.
Cons: More towels and coffee in room.
Location: Close to Boston Medical. Also, not too far away from everything if you don't mind walking. Felt very safe walking to and from hotel day or night
Hotel was great. Room's very nice and bed extremely comfortable. The included breakfast was a plus and was very good, a great selection. The staff is exceptional and more than helpful. The shuttle to the airport and back is a plus and you can even catch it to do downtown (saving costs on taxis or uber). I would stay here again and is on my top list for Boston hotels.

Posted by , from Vermont on Dec 14, 2015

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3 out of 5

Nice hotel but its across from a methadone clinic

The hospital was also across the street so ambulances with loud sirens arrived all night. Plus because of the methadone clinic nearby, there were addicts hanging all around. Not safe to walk from the hotel. But hotel was noce though the staff was so so and the beds were less comfortable than we've experienced at other Hampton Inn's.

Posted by , from A on Aug 10, 2015

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About the Hampton Inn & Suites Boston Crosstown Center

Location 811 Massachusetts Ave, Boston, MA 02118

Property Features

Hampton Inn & Suites Boston Crosstown Center offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. You'll find a business center on site. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hampton Inn & Suites Boston Crosstown Center. A roundtrip airport shuttle is free at scheduled times. Parking is available for a fee. This 3-star Boston hotel is smoke free.

  • 1 building
  • 175 guestrooms or units
  • 9 levels
  • Built in 2004
  • Full breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator (on request)
  • Refrigerator
  • Microwave (on request)
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Boston, MA (BOS-Logan Intl.) (8.3 km / 5.1 mi)
  • Train station: Boston Ruggles Station (1.9 km / 1.2 mi)
  • Property shuttles: Free airport shuttle; area shuttle
  • Parking: Self parking, extended parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Hampton Inn & Suites Boston Crosstown Center offers 175 air-conditioned accommodations with video-game consoles and coffee/tea makers. Televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Boston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • Pull-out sofa bed
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs available
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 6 AM to 10 AM.

Hampton Inn & Suites Boston Crosstown Center has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available at scheduled times during limited hours. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered at scheduled times during limited hours. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 25 per night
  • Extended parking fee: USD 25 per day
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Inn Boston Crosstown Center
  • Hampton Inn Crosstown
  • Hampton Inn Crosstown Hotel
  • Hampton Inn Crosstown Hotel Boston Center
  • Hampton Inn Boston Crosstown Center Hotel
  • Hampton Inn Crosstown Center Hotel
  • Hampton Inn Crosstown Center
  • Hampton Inn Boston
  • Boston Hampton Inn
  • Hampton Inn & Suites Boston Crosstown Hotel Boston
  • Hampton Inn And Suites Boston Crosstown Center

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.