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4.5 out of 5

"Beautiful historic property. Great service and staff " More

By a verified traveler on Tue 15 Oct 2019

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Hotel Description

4.5-star luxury hotel near Copley Square

Back Bay stay

At this Back Bay hotel, you'll be well placed to visit Copley Square and Boston Public Library, both steps away. Newbury Street and John Hancock Tower are also within half a mile (1 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 14 conference rooms, business center, and valet parking. Enjoy the a rooftop terrace and perks like free WiFi.

Standard Room, 1 Queen Bed (Fairmont Queen)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$351* Per night/room Jul 17 - Jul 18

Standard Room, 1 King Bed (Fairmont King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fairmont Gold, Club Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Park View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Signature Room, 1 King Bed, Park View (Copley Square Park View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Fairmont Copley Plaza, Boston ratings based on 15 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fairmont Copley Plaza, Boston

Everyone (9) Couples (2) Family (3)
5 out of 5

Posted by on Jan 9, 2022

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Comment from Hotel Management

May 4, 2022 by Fairmont Copley Plaza

Thank you for your feedback, Jose. We are delighted to see that you enjoyed your stay. Please come back soon!

2 out of 5
Staff was great but the property was not as expected. It wasn't in the best condition as other Fairmont hotels and there were a lot of basic room amenities missing. It was pretty disappointing.

Posted by on Aug 16, 2021

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Comment from Hotel Management

Aug 18, 2021 by Fairmont Copley Plaza

We are sorry to hear your stay was not all you hoped it would be. Our leadership team takes all reviews seriously and we review them to assess the ways we are contributing to excellent visits, as well as seeking out avenues for improvement. While there is never a second chance to make a good first impression, we thank you for your genuine input about your visit and hope that you will consider staying with us again during your next trip to Boston.

5 out of 5

Posted by on May 30, 2021

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Comment from Hotel Management

Jun 27, 2021 by Fairmont Copley Plaza

Thank you for your feedback. We're delighted we could have the opportunity to host you while you were in Boston. It was our pleasure to have you as our guest. Please come back soon!

4 out of 5

Posted by on Feb 21, 2021

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Comment from Hotel Management

Mar 4, 2021 by Fairmont Copley Plaza

Thank you for your review. We appreciate you being our guest and for taking the time to share your feedback. Please come back soon!

3 out of 5

Posted by on Feb 13, 2021

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Comment from Hotel Management

Feb 27, 2021 by Fairmont Copley Plaza

Thank you for taking the time to rate your stay. From your rating, it seems the experience was less than desirable. Should your time permit, we invite you to please contact our management team directly with your reservation details and any aspects of your stay that fell short. We hope for the opportunity to better serve you next time your travels bring you to Boston.

5 out of 5

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 4, 2019 by Fairmont Copley Plaza

Thank you for your wonderful feedback. We are delighted you enjoyed your stay and we hope to see you again soon!

5 out of 5
Beautiful historic property. Great service and staff

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 17, 2019 by Fairmont Copley Plaza

Thank you for your review. It's wonderful to see that you enjoyed your stay with us. Come back soon!

5 out of 5
A wonderful historic property in a great location.

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 3, 2019 by Fairmont Copley Plaza

Thanks for the amazing review! We are thrilled our team at Fairmont Copley Plaza earned your five star rating. We hope you stay with us again soon!

4 out of 5
The people were exceptionally helpful and friendly; the lobby was spectacular; the location was perfect; room service was quick. The room was small; the elevator rang constantly and could be heard from our room all night; the resort fee surprised me (though that was my fault; I should have read more closely before booking).

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 5, 2019 by Fairmont Copley Plaza

Thank you for your feedback, Christina. We are glad that you enjoyed your overall stay and that you found your in-room dining service to be quick. Our sincere apologies for any noise challenges you experienced and we regret if you were not aware of our Urban Fee prior to check-in. We do our best to be completely transparent regarding this fee and will work harder to ensure that guests are aware of it. It was our pleasure to host your stay and we look forward to seeing you again soon!

5 out of 5

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 9, 2019 by Fairmont Copley Plaza

Thank you for taking the time to review us. We hope you enjoyed your stay and look forward to seeing you again soon!

About the Fairmont Copley Plaza, Boston

Location 138 Saint James Ave, Boston, MA 02116

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 25000 square feet (2323 square meters) and includes conference space. A health club, a rooftop terrace, and tour/ticket assistance are also featured at the luxury Fairmont Copley Plaza, Boston. For a fee, parking is available. This 4.5-star Boston hotel is smoke free.

  • 383 guestrooms or units
  • 7 levels
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 1912
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Back Bay Station (1.1 km / 0.7 mi)
  • Metro station: Copley Station (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Fairmont Copley Plaza, Boston offers 383 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 46-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers. This Boston hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.

OAK Long Bar + Kitchen - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Kayaking nearby
  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0014990350

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property will place an authorization of USD 1 at the time of booking for any reservations where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0014990350. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - C0014990350
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 30 per accommodation, per night

The resort fee includes:

  • Phone calls
  • In-room bottled water
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 30 for adults, USD 7 and USD 10 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Covered valet parking fee: USD 65 per night
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copley Hotel
  • Copley Plaza
  • Copley Plaza Fairmont
  • Fairmont Copley Hotel
  • Fairmont Copley Plaza
  • Fairmont Copley Plaza Boston
  • Fairmont Copley Plaza Hotel
  • Fairmont Copley Plaza Hotel Boston
  • Hotel Fairmont Copley Plaza
  • Plaza Copley
  • Fairmont Copley Plaza Boston Hotel
  • Fairmont Copley
  • The Fairmont Copley Plaza Boston Hotel Boston
  • Fairmont Boston
  • Boston Fairmont
  • Fairmont Copley Plaza, Boston Hotel
  • Fairmont Copley Plaza, Boston Boston
  • Fairmont Copley Plaza, Boston Hotel Boston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property has signed the UNESCO Sustainable Travel Pledge.

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.