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citizenM Boston Back Bay

4.0 star property
4-star hotel near Boston University

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Photo gallery for citizenM Boston Back Bay

Bar (on property)
Lobby lounge
Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk
Property amenity
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar

Explore the area

View in a map
408 Newbury street, Boston, MA, 02115
  • Place, Newbury Street
    ‪1 min walk‬
  • Place, Hynes Convention Center
    ‪5 min walk‬
  • Place, Fenway Park
    ‪10 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.8 out of 10
Exceptional
(11 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(31 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

9.6 out of 10
Exceptional
(9 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Boston

Fenway–Kenmore stay.Within a 10-minute walk of this Fenway–Kenmore hotel, you'll find Newbury Street and Boston University. Northeastern University and Fenway Park are also within half a mile (1 km).

What's nearby

  • Newbury Street - 1 min walk - 0.1 miles
  • Hynes Convention Center - 5 min walk - 0.3 miles
  • Northeastern University - 8 min walk - 0.5 miles
  • Boston University - 8 min walk - 0.5 miles
  • Fenway Park - 10 min walk - 0.6 miles

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪The Bebop - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪Chicha San Chen 吃茶三千 - ‬1 min walk
  • ‪Dunkin' - ‬3 min walk

About this property

citizenM Boston Back Bay

4-star hotel near Boston University
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Boston Back Bay offers 399 accommodations with iPads and safes. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is provided on request.

Similar properties

View from property
The Midtown Hotel MOD Collection by Sonesta
Back Bay
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
4.1 out of 5, Very Good, 352 reviews
$209 nightly
The price is $243
May 25 - May 26
Total with taxes and fees
The Midtown Hotel MOD Collection by Sonesta

Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower (36 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

How close is citizenM Boston Back Bay to the airport?

CitizenM Boston Back Bay is 8.9 mi (18-min drive) away from the Boston, MA (BNH-Boston Harbor Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at citizenM Boston Back Bay?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on May 25, 2026 start from $187, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does citizenM Boston Back Bay have an airport shuttle?

Airport shuttle services are not available at citizenM Boston Back Bay.

How close is citizenM Boston Back Bay to the beach?

This hotel is 12.3 mi (25-min drive) from Revere Beach.

Does citizenM Boston Back Bay offer free breakfast?

Free breakfast isn’t provided at citizenM Boston Back Bay, but buffet breakfast is offered for a fee of USD 20.50 per person. It's available every day from 6:00 AM to 11:00 AM.

Is there a casino at citizenM Boston Back Bay?

No, there is no casino at this hotel, but Encore Boston Harbor (9-min drive) is nearby.

What time is check-in at citizenM Boston Back Bay?

Check-in begins at 2:00 PM.

Is there free parking at citizenM Boston Back Bay?

Free parking is not available at this hotel.

Does citizenM Boston Back Bay have a pool?

CitizenM Boston Back Bay does not have a pool.

Does citizenM Boston Back Bay have a restaurant?

CitizenM Boston Back Bay is home to canteenM, which features international cuisine.

Does citizenM Boston Back Bay have a spa?

There are no spa services available at this hotel.

How close is citizenM Boston Back Bay to downtown Boston?

CitizenM Boston Back Bay is 1.7 mi away from Boston.

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2070 out of 2675 reviews
Rating 8 - Good. 393 out of 2675 reviews
Rating 6 - Okay. 129 out of 2675 reviews
Rating 4 - Poor. 37 out of 2675 reviews
Rating 2 - Terrible. 46 out of 2675 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the efficiently designed and comfortable room, especially the window wall on one side of the huge bed. And really loved the common area/living room with high quality food available 24/7, a fun vibe where it was possible to get serious work done comfortably, and friendly staff. The innovations embodied in this hotel concept are truly thoughtful and welcome.
Stayed 3 nights in May 2026

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2026

10/10 Excellent

Shelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room. The room was on the smaller side, but somewhat expected in town, Boston. I would stay again.
Stayed 1 night in Apr 2026

6/10 Okay

Nadine

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Location was great. The fridge in the room did not work at all, there was a dirty laundry bin in front of our door for 3 days. Ordered food one night and it was awful and very very expensive
Stayed 2 nights in Mar 2026

10/10 Excellent

Joji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2026

10/10 Excellent

Matthew

Stayed 1 night in Feb 2026

10/10 Excellent

Andrea

Stayed 2 nights in Jan 2026

10/10 Excellent

Cornelius

Stayed 3 nights in Feb 2026

10/10 Excellent

Lotta

Stayed 5 nights in Feb 2026

10/10 Excellent

Gabriel

Liked: Cleanliness, property conditions & facilities
clean room, nice staff, amazing bar food!
Stayed 2 nights in Feb 2026

10/10 Excellent

Jenny

Stayed 2 nights in Feb 2026

10/10 Excellent

JEONG WON

Stayed 3 nights in Feb 2026

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities
Room was spotless. Front staff was helpful! Would definitely book again!!
Stayed 1 night in Feb 2026

10/10 Excellent

Lily

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, sweet staff, amazing overall!! Stayed at the same hotel back in LA !!
Stayed 3 nights in Feb 2026

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff extremely courteous. Great location
Stayed 1 night in Feb 2026

2/10 Terrible

Preeti

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It was terrible I asked to get my reservation cancelled when I got there but they refused. I am extremely upset about their professionalism and customer care. The room was terrible, dirty, small. The hotel was very noisy and scary. I was traveling with family. My family felt unsafe and unsecured . It was terrible experience. We left and booked ourselves at a direct hotel for our entire stay of 3 days. So, I paid for citizen m only for the room to be vacant due to u healthy conditions
Stayed 3 nights in Feb 2026

10/10 Excellent

David

Stayed 4 nights in Feb 2026

10/10 Excellent

Brianna

Stayed 1 night in Feb 2026

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Amazing!
Stayed 2 nights in Feb 2026

8/10 Good

palmerin

Liked: Cleanliness, amenities, property conditions & facilities
Convenient but hard to schedule cleaning
Stayed 2 nights in Feb 2026

10/10 Excellent

Abigail

Stayed 1 night in Feb 2026

8/10 Good

Gaurav

Stayed 2 nights in Feb 2026

10/10 Excellent

Kwok Chun John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless, and the staff was super helpful. Great Location!
Stayed 3 nights in Feb 2026

8/10 Good

palmerin

Liked: Cleanliness, amenities, property conditions & facilities
Go to hotel whenever i come to Boston
Stayed 2 nights in Feb 2026

10/10 Excellent

Alexander

Traveled with partner
Liked: Amenities, property conditions & facilities
the staff was amazing. the room was a little dirty, especially around the wall on the far side of the bed. Still, the experience was excellent.
Stayed 2 nights in Feb 2026