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citizenM Boston Back Bay

4.0 star property
4-star hotel near Northeastern University

Choose dates to view prices

Photo gallery for citizenM Boston Back Bay

Lobby
Terrace/patio
Lobby sitting area
Interior detail
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
408 Newbury street, Boston, MA, 02115
  • Place, Fenway Park
    ‪8 min walk‬
  • Place, Copley Square
    ‪13 min walk‬
  • Place, Boston University
    ‪2 min drive‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(210 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(38 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

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About the neighborhood

Boston

Fenway–Kenmore stay.Within a 10-minute walk of this Fenway–Kenmore hotel, you'll find Newbury Street and Northeastern University. Also, Fenway Park is within half a mile (1 km) and Copley Square is within 2 miles (3 km).

What's nearby

  • Hynes Convention Center - 5 min walk - 0.3 miles
  • Northeastern University - 8 min walk - 0.5 miles
  • Fenway Park - 8 min walk - 0.5 miles
  • Copley Square - 13 min walk - 0.7 miles
  • Boston University - 2 min drive - 1.4 miles

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Wendy's - ‬3 min walk
  • ‪Dunkin' - ‬3 min walk
  • ‪The Bebop - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Chicha San Chen 吃茶三千 - ‬1 min walk

About this property

citizenM Boston Back Bay

4-star hotel near Northeastern University
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

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  • Free WiFi
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

How close is citizenM Boston Back Bay to the airport?

CitizenM Boston Back Bay is 8.9 mi (18-min drive) away from the Boston, MA (BNH-Boston Harbor Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at citizenM Boston Back Bay?

As of Oct 18, 2025, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on Nov 16, 2025 start from $185.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does citizenM Boston Back Bay have an airport shuttle?

Airport shuttle services are not available at citizenM Boston Back Bay.

How close is citizenM Boston Back Bay to the beach?

This hotel is 12.3 mi (25-min drive) from Revere Beach and 5.4 mi (16-min drive) from Carson Beach. Don't forget your sunscreen!

Does citizenM Boston Back Bay offer free breakfast?

Free breakfast isn’t provided at citizenM Boston Back Bay, but buffet breakfast is offered for a fee of USD 20 per person. It's available every day from 6:00 AM to 11:00 AM.

Is there a casino at citizenM Boston Back Bay?

No, there is no casino at this hotel, but Encore Boston Harbor (9-min drive) is nearby.

What time is check-in at citizenM Boston Back Bay?

Check-in begins at 2:00 PM.

Is there free parking at citizenM Boston Back Bay?

Free parking is not available at this hotel.

Does citizenM Boston Back Bay have a pool?

CitizenM Boston Back Bay does not have a pool.

Does citizenM Boston Back Bay have a restaurant?

CitizenM Boston Back Bay is home to canteenM, which features international cuisine.

Does citizenM Boston Back Bay have a spa?

There are no spa services available at this hotel.

How close is citizenM Boston Back Bay to downtown Boston?

CitizenM Boston Back Bay is 1.7 mi away from Boston.

Reviews

citizenM Boston Back Bay Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 1478 out of 1915 reviews
Rating 8 - Good. 283 out of 1915 reviews
Rating 6 - Okay. 95 out of 1915 reviews
Rating 4 - Poor. 27 out of 1915 reviews
Rating 2 - Terrible. 32 out of 1915 reviews

Reviews

10/10 Excellent

Mindy, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

8/10 Good

Katherine

Stayed 1 night in Jul 2025

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Cute and Unique Hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Stayed 1 night in Jul 2025

10/10 Excellent

Joe

Stayed 1 night in Jul 2025

4/10 Poor

lauren

Not only was the entrance unsafe the parking was 20 minutes away without an association that allows clients to park in associated lots. Just terrible to make a single mom and child drive around to three different lots they offered that were all full and had to go 20 min away and take an uber for extra. Many more convenient places to stay .
Stayed 1 night in Jul 2025

10/10 Excellent

Fady

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ultra modern hotel, with self check in / out stations, very convenient, with great modern decor and extremely friendly staff. Common areas are very well maintained and have plenty of coop working and living spaces. For anyone who is not familiar with CitizenM, the rooms are very cozy and limited on space, gives cruise ship stateroom feels. Electric blinds and curtains and smart lights and TV that cann all be controlled from the iPad provided in each room. Highly recommend this hotel, location very walkable and is just a few steps away from the 1 bus line and the subway / train station on Massachusetts / Newbury and all the restaurants it has to offer.
Common areas
Common areas
Common areas
Room
Stayed 3 nights in Jul 2025

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In the heart of it all

We loved our stay. Highlights were the fun lobby lounge and bar, super quiet and dark rooms, and the convenient location walkable to Prudential and Fenway Park
Stayed 1 night in Jul 2025

4/10 Poor

Christopher

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Robert, Madison

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very small.
Stayed 3 nights in May 2025

10/10 Excellent

Marcella pitcher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Zaynab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cannot say enough good things!!!! 10/10 experience

First - the staff at the check in reception area were so nice. The whole check in and check out process are automated and self-guided on a kiosk. It was really fast and easy. The Newport street view rooms in this hotel are INSANE. We were so impressed by the cleanliness, newness, and full update / hip vibes of the hotel lobby (2nd floor) and of our room. The king room we were in was REALLY small but the space was configured so well that it didn’t matter. The breakfast buffet downstairs is one of the best for hotel breakfasts. Coffee bar and service staff are awesome! The food was great. Lots of good protein and carb options for all kinds of eaters. Actually my only complaint is that I called the hotel to ask for information about parking options. The automated service (not a real person) told me that I should check the faq on the website as options near the hotel would be provided. The website told me “there’s no parking”. 😩
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025

10/10 Excellent

Guqi

Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome. Well done
Stayed 2 nights in Apr 2025

10/10 Excellent

racquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy, very clean, super quiet given the amount of rooms. Incredibly affordable especially since you couldn’t ask to be in a better part of town. All in all a great option, I will definitely stay here again on any future trip to the area.
Stayed 2 nights in Jul 2025

10/10 Excellent

Frances

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Will recommend
Stayed 1 night in Jun 2025

10/10 Excellent

Karie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

kalenin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved staying here. there is plenty of space to relax and make time pass by while you explore boston. the rooms were clean and chic. would recommend to a friend :)
Stayed 2 nights in Jul 2025

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Clean, modern and functional room layout. Great common area living room, canteen and bar on Level 2! Across from the Green Line train. Auper convenient location!
Stayed 3 nights in Jul 2025

8/10 Good

DAVID

Liked: Cleanliness, amenities, property conditions & facilities
Would have given an Excellent rating if not for the rude and condescending bar tender. All other staff was top notch.
Stayed 4 nights in Jul 2025

10/10 Excellent

JENNY

Liked: Cleanliness, amenities, property conditions & facilities
It was in the perfect location but overall I like to stay at CitizenM properties. It's convenient, clean and modern.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jamilex

Stayed 3 nights in Jun 2025