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"Finding the airport shuttle took 90 minutes. The staff kept repeating directions that we could not understand. Level 5 is outside and only accessible by one elevator that was out of service. Instead of sending a poster with no useful information, they could have sent an airport/ train station map showing the pickup location. This delay caused us to miss using the pools which closed at 6 or 7 ( was not clear). I wanted to schedule a massage and could not figure out how to do that ahead of time or what the price was. But the staff were sympathetic and surprised us with a room upgrade when we finally arrived. The room was lovely. Dinner was inexpensive and good quality. We didn’t have time for breakfast, but we got some coffee in the room."

"Air conditioning was disabled as they explained they do this in the off season, but it was a hot day and night so it was extremely hot in our room and we couldn’t sleep. No solutions were provided. Bathroom was also odd and small. Like a plastic pod. No fan inside so when you shower it’s like a steam room."

"47 year old traveler from USA: I rented the king bed single room and a room with a twin bed. King bed room: The shower (Frosted glass in the middle, clear on top and bottom) is in the same room as the bed. The toilet is in a separate room, but still within close quarters. So if you expect to have privacy to shower with those you don't want to see you naked, reconsider. The bed was firm and the TV allowed me to sign in to my Netflix account, which I've found is rare in Europe. Twin bed room: Our 20 year old daughter stayed in this room, and it was perfect for her. Separate bathroom with toilet and shower combined, not separate. All the rest was the same as the King bed room. We didn't use or see the pool, since we only stayed 2 nights, 1 full day. All other items listed and pictured are depict what you'll get. You can see the Eiffel Tower from both rooms. You use your hotel key to turn the lights on. The area of Saint Denis is less than desirable to be honest. I wouldn't walk around alone at night, and stay aware during the day. We tried to find somewhere to eat at 8 pm amd everything within walking distance was closed. There are metro stations within walking distance, which is how we got around. We did not have a car, so I cant review parking. I would stay here again for the price, as it was less than other places. However you trade off the location and availability of places to eat after 6 pm."

"I liked everything except the check in process. Even though the people at the front were very helpful and mostly did everything why can't they just do it all instead of tired travelers fumbling through this process. The food and drinks were great, clean rooms and hotel. I would stay here again."

"Loved the friendly staff, and fun decor!"

"It has a great view"