4/10 Malo
Randy V.
17 jul. 2024
Le gustó: Limpieza
Nice property horrific management company- stay away
The good- the house itself is well stocked, clean and had everything we needed (outside a BBQ and a new dishwasher). Four large bedrooms with comfy beds. House was great outside not having a BBQ or a dishwasher that worked.
The bad- the management company Vacasa was awful. They did not send a check in email or text with the lockbox codes. I called the day of check in and they said they’d text and email me the codes. Nothing arrived when I landed. Again I had to call and kept getting disconnected. When I finally spoke to someone the lockbox codes they gave me didn’t work. We spent 45 minutes on the phone trying to find a second lockbox and then the employee said their shift was over and I had to call back! We finally got in to the downstairs but were unable to get into the upstairs rooms the first night. At 2am when we arrived not being able to check in was frustrating. The entire management experience was horrific the worst I’ve ever experienced that was that bad. They didn’t respond to my messages or emails on VRBO. In fact it took them 4 days to respond! 4! We were checking out when they responded.
Overall this could be a good property but the Vacasa management group delivered poor results and as a result I will not be rebooking any property with them. I’ll use Luxus Vacation Properties from now on!
Randy V.
Se hospedó 6 noches en julio de 2024