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DoubleTree by Hilton Columbia

4-star property
5485 Twin Knolls Rd, Columbia, MD 1-855-201-7819
3.9 out of 5
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See all 15 travelocity Reviews

"Very clean, great service and room, amazing price. Great atmosphere. Will definitely be back. " More

By a verified traveler on Mon 19 Apr 2021

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Hotel Description

4-star hotel near Merriweather Post Pavilion

Close to airport

You'll be within 3 miles (5 km) of Merriweather Post Pavilion and 12 miles (20 km) of Arundel Mills Mall. Maryland Live Casino is within 12 miles (20 km) and Guinness Open Gate Brewery & Barrel House is within 16 miles (25 km).

Renovated in 2019

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 12 conference rooms, as well as free WiFi in public areas and free Internet in public areas. There's a 24-hour gym on site, and laundry facilities and concierge services are also offered.

Room, 2 Double Beds, Accessible (Newly Renovated)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$153* Per night/room Oct 31 - Nov 1

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Newly Renovated)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Newly Renovated)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite (2 Dbl Beds/1 Sofabed, Newly Renovated)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed (Newly Renovated)

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Columbia ratings based on 15 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Columbia

Everyone (9) Couples (2) Family (3)
1 out of 5
They did not clean the rooms, they allowed guests to smoke in their rooms to the extent that you could smell it when you got off the elevator, reeked by the time you were outside the door. Reported it, turned out they knew, did nothing, said people liked to smoke. Wow.

Posted by , from Pittsburgh on Apr 3, 2022

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Comment from Hotel Management

Apr 6, 2022 by Destinee Brown

Thank you for choosing to stay at DoubleTree by Hilton Hotel Columbia and providing your valuable feedback. We're glad you enjoyed your stay overall, however, we do apologize for the issues and inconveniences you experienced. We will share your comments directly with our hotel team in order to provide the best possible stay in the future. Thank you again for your review, and we hope to welcome you back again soon. Sincerely, Destinee Brown Front Office Supervisor

5 out of 5

Posted by on Feb 13, 2022

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Comment from Hotel Management

Aug 13, 2022 by Donald

Thanks for staying with us. We appreciate your feedback!

1 out of 5
They gave me the wrong room ,and most my family slept on the floor.

Posted by on May 2, 2021

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5 out of 5
Very clean, great service and room, amazing price. Great atmosphere. Will definitely be back.

Posted by on Apr 19, 2021

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5 out of 5

Posted by on Feb 16, 2021

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5 out of 5

Posted by on Feb 13, 2021

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5 out of 5
Clean and the front desk is amazing! The snack area is quite expansive. It has a variety of items from breakfast items to snacks to wine.

Posted by on Feb 12, 2021

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2 out of 5
The hotel staff was friendly & courteous and the hotel looked good. The room was a different story. To start, I was given an adjoining hotel room. Yes, my room was connected to some random person and there a locked door in between the 2 rooms...weird. The rooms are newly renovated but not properly cleaned. The metal bar on the towel-holder was dusty and had other residue on it. The blowdryer was FILTHY...it was sticky, loaded fingerprints, hair-product residue and HAIR all over the dryer. The back of the magnifying mirror was COVERED in a layer of dust. The inside of the shower had dried soap-suds splashed on the wall left by the last guest. There were napkins left on the desk by the last guest when they should've been removed during the cleaning. There's a communal/shared microwave for the whole hotel (in the lobby) because the rooms don't have their own microwave. There were fingerprints all over the microwave but no disinfectant-wipes to clean the appliance in between uses. That's risky during this Covid-19 pandemic. I had to buy my own disinfectant-wipes to wipe things down in the room. There's no trash cans surrounding the property so guests throw trash on the ground in the parking lot...that's an eyesore. Hilton corporation needs to change a few things in regards to housekeeping cleaning procedures inside the room. I have a housekeeping background and I've cleaned Operating Rooms. These rooms aren't being cleaned properly.

Posted by on Jan 6, 2021

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5 out of 5
Andre was super kind and accommodating! In fact, everyone that I encountered was very pleasant. It’s my second stay here in the last 30 days, and the excellent customer service makes my choice a no brainer!

Posted by , from Austin on Sep 5, 2020

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5 out of 5
Due to Covid it’s easy to fear staying in a room where you don’t know anything about the previous occupant. My room had a Hilton Clean seal on the door and even the TV remote. This just made me feel much better. The desk clerk was very friendly and helpful and the staff were masked. I slept comfortably and felt like the Hilton was looking out for my well-being.

Posted by on Jul 13, 2020

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About the DoubleTree by Hilton Columbia

Location 5485 Twin Knolls Rd, Columbia, MD 21045

Property Features

DoubleTree by Hilton Columbia offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There are 12 meeting rooms available. The business-friendly DoubleTree by Hilton Columbia also features multilingual staff, concierge services, and complimentary newspapers in the lobby. A complete renovation of DoubleTree by Hilton Columbia was completed in June 2019. This 4-star Columbia hotel is smoke free.

  • 1 building
  • 152 guestrooms or units
  • 4 levels
  • Built in 1982
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Room Amenities

DoubleTree by Hilton Columbia offers 152 air-conditioned accommodations with laptop-compatible safes and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers and hair dryers. This Columbia hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 9 AM.

5485 Restaurant and Bar - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

5485 Restaurant and Bar - This bar specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Casino nearby
  • Health or beauty spa nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 6 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Long-term renters welcome

Safety features at this property include a carbon monoxide detector and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Long-term renters welcome
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 6
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 9.95 and USD 14.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Columbia DoubleTree
  • DoubleTree Columbia
  • DoubleTree Hilton Columbia
  • DoubleTree Hilton Hotel Columbia
  • Hilton DoubleTree Columbia
  • DoubleTree Hilton Columbia Hotel
  • DoubleTree by Hilton Columbia Hotel
  • DoubleTree by Hilton Columbia Columbia
  • DoubleTree by Hilton Columbia Hotel Columbia

You should know

  • Pool access available from 6 AM to 10 PM.
  • Up to 6 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.