Book Kid-Friendly Hotels in Avenida Kukulkan from $313

"Clean room and facilities, well kept. Some staff could be friendlier, and the hotel could have more activities for guests. The beach on the property was very nice. Shampoo was not good quality, and washcloths were unfortunately not provided."

"Ocean view was excellent. Food was good. Very young adult crowd around spring break. "

"Staff was all so friendly and attentive. Buffet food was good, pools were a little chilly but refreshing. We enjoyed the nightly entertainment and pool side fun. We felt very safe here "

"Clean room ocean view"

"Hard Rock Cancun (Fri–Mon birthday weekend). I expected a 4–5 star experience, but it fell short—overall 2/5, saved by exceptional service staff. Check-in felt like an assembly line: one counter to check in, then another line for keys, then additional lines/desks for add-ons. Counter staff were adequate, but not helpful when problems came up. Expedia VIP benefit (20% off spa once per stay) is not automatic—it wasn’t in their system for our room unless I explicitly stated it when scheduling. I booked an additional longer massage and still didn’t get the discount because I assumed they could see VIP status. Birthday package (cake, door banner, beach cabana, couples massage, sparkling wine) required multiple desks to schedule. The banner was supposed to be up Saturday (key part of the surprise) and cake/wine at 5pm—no banner and cake/wine arrived ~6pm only after I went to concierge. I was told they’d investigate and contact me—no follow-up. Sunday: tried to upgrade to a poolside cabana, got sent desk-to-desk and was told “not 24 hours in advance,” so we had to buy a poolside cabana on top of the beach one (other pool cabanas sat open all day). Complaints required repeating the full story to multiple desks, ending with “sorry.” Room was clean but smelled like mildew. Lighting is terrible for makeup (overhead shadows; makeup mirror blocked by faucet). Minor: only Modelo on tap + limited Corona Light. Shoutout to Beto, Gustav, and Jhonas—they were outstanding."

"We just left Sunscape and are sitting at the airport to come home. We spent 2 weeks there and enjoyed it very much. The beac"