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Homewood Suites by Hilton Austin Downtown

3-star property
78 East Avenue, Austin, TX 1-855-201-7819
3.4 out of 5
See all 10 travelocity Reviews

"Good Overall! Would like more food option for breakfast. I do understand the limitations as a result of COVID, but for the price and location of the h ... " More

By a verified traveler on Sun 27 Sep 2020

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Hotel Description

3-star aparthotel near Lady Bird Lake

Downtown Austin stay

Within a 10-minute walk of this Downtown Austin aparthotel, you'll find Lady Bird Lake and Austin Convention Center. Sixth Street and Rainey Street are also within half a mile (1 km).

Free breakfast

This aparthotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Relax with a drink at the bar/lounge and enjoy the free continental breakfast each morning.

Free Internet, sofa beds

Featuring conveniences like sofa beds and microwaves, the 150 apartments offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include DVD players, stovetops, and coffee/tea makers.

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$102* Per night/room Dec 25 - Dec 26

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Homewood Suites by Hilton Austin Downtown ratings based on 10 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Homewood Suites by Hilton Austin Downtown

Everyone (4) Couples (1) Family (4)
1 out of 5
They did not have customer service! It was terrible! A person named Andre who works at the front desk is there to argue with you and nothing else. Also we left some water bottles in the room. We called to let staff know, it took me calling back three times before they told us they didn’t find anything. Do yourself a favor! STAY SOMEWHERE ELSE!! Lots of options in the area! This place will frustrate you! You will regret staying here! I know I do!

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 7, 2021 by Hector Orozco

Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.

5 out of 5

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 14, 2021 by Hector Orozco

Thank you for taking the time to fill up this review, We value all the feedback we receive and hope to see you again soon.

4 out of 5
Good Overall! Would like more food option for breakfast. I do understand the limitations as a result of COVID, but for the price and location of the hotel more variety food items should be available.

Posted by on Sep 27, 2020

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Comment from Hotel Management

Sep 30, 2020 by Hector Orozco

Thank you for taking the time to fill up this review, We value all the feedback we receive and hope to see you again soon.

5 out of 5

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 9, 2020 by Hector Orozco

Thank you for taking the time to fill up this review, We value all the feedback we receive and hope to see you again soon.

3 out of 5
Was not towed but parking was $42 a night very expensive

Posted by , from Volente Texas on Feb 15, 2020

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Comment from Hotel Management

Mar 5, 2020 by Hector Orozco

Thank you for taking the time to fill up this review, We value all the feedback we receive and hope to see you again soon.

4 out of 5

Posted by on Nov 19, 2019

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Comment from Hotel Management

Nov 27, 2019 by Hector Orozco

Thank you for taking the time to fill up this review, We value all the feedback we receive and hope to see you again soon.

2 out of 5
This hotel was a major disappointment and I would not recommend it to anyone. They turned off the hot water my first day there. I was in Austin for business, so this meant taking a painfully cold shower. The front desk staff said the hot water would only be turned off for a couple hours, but the hot water was still not working that evening. The next day, the hot water was working but the water pressure was not. It was like using a sprinkler to take a shower. The water pressure problem lasted until my last day. I informed the front desk multiple times of this issues with the shower and the water pressure and every time was told they’ll inform maintenance. During my checkout I told the front desk person I was disappointed with my stay and the problems I experienced. He told me he would make a note for maintenance. I am not one who normally looks for discounts, but if I’m paying $260 a night for a room, I expect the room to be in good condition or be compensated accordingly. After this experience, I will be thinking twice about staying at any Homewood suites or using Travelocity.

Posted by on Oct 28, 2019

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Comment from Hotel Management

Oct 30, 2019 by Hector Orozco

Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences with the hot water.

4 out of 5
Nice and clean, good location would definitely go again.

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 11, 2019 by Hector Orozco

Thank you for taking the time to fill up this review, We value all the feedback we receive and hope to see you again soon.

5 out of 5
The staff is what really stood out to me and my team!! Everyone was so helpful and friendly!! We would 100% recommend them to anyone!! The hotel is very clean, in a great location, offers a great breakfast, and overall an amazing place to stay!!

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 7, 2019 by Hector Orozco

Thank you for taking the time to fill up this review, We value all the feedback we receive and hope to see you again soon.

1 out of 5
Staff was not friendly, helpful or knowledgeable. Front desk told me when the room was ready, they would call. Never called. Came back and the line was through the door and one worker checking people in. She was the most pleasant worker I encountered and also the most busy. The valet system is terrible, and expensive. Would definitely recommend trying a different hotel before booking this one.

Posted by on May 6, 2019

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Comment from Hotel Management

Jun 5, 2019 by Hector Orozco

Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.

About the Homewood Suites by Hilton Austin Downtown

Location 78 East Avenue, Austin, TX 78701

Property Features

Homewood Suites by Hilton Austin Downtown offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. The business-friendly Homewood Suites by Hilton Austin Downtown also features laundry facilities, dry cleaning/laundry services, and a complimentary grocery shopping service. Parking is available for a fee. This 3-star Austin aparthotel is smoke free.

  • 150 guestrooms or units
  • 17 levels
  • Built in 2018
  • Continental breakfast (free)
  • Deli
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Austin Station (3.2 km / 2 mi)
  • Metro station: Downtown Station (1 km / 0.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Homewood Suites by Hilton Austin Downtown offers 150 accommodations with DVD players and safes. Accommodations are furnished with double sofa beds. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • DVD player
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 45 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Homewood Suites Hilton Austin Downtown TX Hotel
  • Homewood Suites Hilton Austin Downtown TX
  • Homewood Suites Hilton Austin Downtown TX Hotel
  • Homewood Suites Hilton Austin Downtown TX
  • Hotel Homewood Suites by Hilton Austin Downtown, TX Austin
  • Austin Homewood Suites by Hilton Austin Downtown, TX Hotel
  • Hotel Homewood Suites by Hilton Austin Downtown, TX
  • Homewood Suites by Hilton Austin Downtown, TX Austin
  • Homewood Suites by Hilton Austin Downtown TX
  • Homewood Suites Hilton Hotel
  • Homewood Suites Hilton
  • Homewood Suites by Hilton Austin Downtown TX
  • Homewood Suites by Hilton Austin Downtown Austin
  • Homewood Suites by Hilton Austin Downtown Aparthotel
  • Homewood Suites by Hilton Austin Downtown Aparthotel Austin

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.