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"I was on 2nd floor, person above me either didn't know how to walk, had extra heavy feet, or made it their goal to stomp as loud as possible while mov ... " More

By a verified traveler on Fri 13 Mar 2020

Hotel Description

Hotel near Port of Anchorage in Anchorage

Downtown Anchorage stay

With a stay at this Downtown Anchorage hotel, you'll be steps from Ulu Factory and Ship Creek Viewing Platform. Alaska Statehood Monument and Anchorage Market and Festival are also within half a mile (1 km).

Free perks

An indoor pool, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate freebies like buffet breakfast, WiFi in public areas, and a roundtrip airport shuttle. Staff at the 24-hour front desk can provide around-the-clock assistance.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 100 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$72* Per night/room Nov 19 - Nov 20

Double Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Comfort Inn Downtown - Ship Creek ratings based on 19 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Inn Downtown - Ship Creek

Everyone (4) Couples (3) Family (2)
4 out of 5
I was on 2nd floor, person above me either didn't know how to walk, had extra heavy feet, or made it their goal to stomp as loud as possible while moving around thier room.

Posted by on Mar 13, 2020

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3 out of 5
Very clean nice people great location to downtown just got here hard to find parking

Posted by on Sep 13, 2019

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Comment from Hotel Management

Nov 12, 2019 by Charles

Thank you for taking the time to complete the online survey. As always, your feedback is important to our development as business and hotel. We strive to meet and exceed all of your expectations of good service and good value. We apologize that we didn't make this stay everything it was supposed to be, and hope that we can give you another opportunity to correct our mistakes. Thank you for your feedback.

4 out of 5

Posted by on Aug 6, 2019

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5 out of 5
Responsive service...convenient location to train. Clean room...comfy bed and pillows. Thank you!

Posted by on Aug 2, 2019

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2 out of 5
The lobby of this hotel is impressive. The rooms are not. Very poor conditions for the price. I was a travel agent that booked a group of rooms here for 3 nights. The lobby was very impressive and I thought that the rooms would be of equal condition, but they were not. The rooms were very large for a hotel room but that's the best I can say about it. Almost everything in the room had some sort of damage or stains. Furniture, walls, window, curtains, everything. The room smelled really bad too. We did not complain because after investigating multiple rooms from my group, they all were the same. There would have been nothing the staff could do. The Good: The hotel offers a fantastic shuttle service to most areas of downtown, including the airport and train station. We were very appreciative of this, as explorers. Staff were super friendly and helpful. The lobby is awesome and they serve fruit water and cookies. The breakfast sausage and eggs were barely edible but everything else (waffles, pastries, yogurt, coffee, etc.) were awesome. The rooms are very spacious for hotel rooms. The Bad 1. There were stains on the walls, and wallpaper was torn 2. The ground-floor room's window did not lock because the entire window frame was falling apart (Room 112). 3. The curtains were badly torn. 4. The carpet was filthy and we couldn't walk around without shoes. 5. The upper edge of the shower was filthy with dust and grime. 6. Furniture was torn and severely scratched.

Posted by on Jun 2, 2019

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2 out of 5
Due to house keeping staff walking out the day of our schl check in, we didnt get our keys & get into our room til 847pm. We were there at 3pm Also, my daughter bed collasped during the night , 130am, & it remained this way for the duration ourour stay. We checked out at 10am, & were unable to speak with anyone in managment positin, we were given a business card to email her. & the staff offered no aploligy nor compensation. Didnt seem to care or allow any affect in the matters

Posted by on Feb 24, 2019

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5 out of 5

Staff

Pros: One of the staff (Kyra).
Cons: Keep her on the payroll!
Location: We took the trolley, which was not eventful. Loved our visit to the zoo. Went to 2 amazing restaurants (The Bridge, and Orso). Amazing seafood!
Kyra (I believe this is her name) was amazing and accommodating. She was extremely helpful and kind. She made this experience well worth staying at this Comfort Inn enjoyable.

Posted by , from Phoenix on Jul 5, 2018

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Comment from Hotel Management

Jul 9, 2018 by Sarah S

Thank you so much for the kind words, I will be posting this message for all to see!!

4 out of 5

Location is Everything

We stayed at the Comfort Inn only for one night. We found that the location was perfect. The hotel was walking distance to the Saturday market, the train station, and many restaurants. We spent our afternoon simply exploring Anchorage by foot.We had read that trains could be heard from inside the rooms. That was not our experience. The room was pretty standard but comfortable and we had no complaints. If you are travelling by train and want the ability to explore the city, this Comfort Inn is perfectly located for you!

Posted by on Aug 11, 2016

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4 out of 5

Good price for a nights sleep.

Pros: Free breakfast, Free Internet
The location is a bit out of the way and the train horn is a little loud. The breakfast is nice and the room was fine. No frills or anything, but a good price.

Posted by on Sep 11, 2012

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5 out of 5

I would stay again

I did not know what to expect, because this hotel was not here the last time I was in Anchorage and Ship Creek is not exactly the happening place in Anchorage. However, I was very surprised at the quality. The lobby was nice. Complimentary breakfast was great. The rates was decent for the time of year. The hotel was clean. And I loved the PayPer View in the room. I did have a run in with one of the front desk staff, but another staffer took care of my problem so I did not let that ruin my opinion. I would recommend this hotel to anyone who is looking for a place to stay.

Posted by on Oct 15, 2008

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About the Comfort Inn Downtown - Ship Creek

Location 111 W Ship Creek Ave, Anchorage, AK 99501

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. There's an onsite business center. Free breakfast is available. A roundtrip airport shuttle is free (available 24 hours). Comfort Inn Downtown - Ship Creek also features an indoor pool, coffee/tea in a common area, and laundry facilities. Self parking is free. This Anchorage hotel is smoke free.

  • 100 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Ted Stevens Anchorage Intl. Airport (ANC) (10.7 km / 6.6 mi)
  • Train station: Anchorage Alaska Railroad Depot (0.5 km / 0.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Comfort Inn Downtown - Ship Creek offers 100 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby
  • Hunting nearby
  • Ice skating nearby
  • Ecotours nearby
  • Snow tubing nearby
  • Snowmobiling nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Health or beauty spa nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per day.

Pet Policy

  • Pets: USD 15.00 per pet, per night, plus a deposit of USD 15.00 per night
  • Maximum 3 per room (weight limit: 125 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of Commitment to Clean (Choice) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 15.00 per night
  • Pet fee: USD 15.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Downtown Ship Creek
  • Comfort Inn Ship Creek
  • Comfort Inn Ship Creek Hotel
  • Comfort Inn Ship Creek Hotel Downtown
  • Ship Creek Comfort Inn
  • Comfort Inn Downtown Ship Creek Hotel Anchorage
  • Comfort Inn Downtown Ship Creek Hotel
  • Comfort Inn Downtown Ship Creek Anchorage
  • Comfort Ship Creek Anchorage
  • Comfort Inn Downtown - Ship Creek Hotel
  • Comfort Inn Downtown - Ship Creek Anchorage
  • Comfort Inn Downtown - Ship Creek Hotel Anchorage

You should know

  • Comfort Inn Downtown - Ship Creek offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 9:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.