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"The room was so hot, and when I turned down the temp the front desk worker berated me she said “You all need to STOP touching the thermostat! It works ... " More

By a verified traveler on Wed 19 Aug 2020

Hotel Description

3-star hotel near Dimond Center, connected to a shopping center

Near the airport

With a stay at this Bayshore - Klatt hotel, you'll be within half a mile (1 km) of Dimond Center and 2 miles (3 km) of H2Oasis Indoor Waterpark. Tanglewood Lakes Golf Club and Campbell Creek Greenbelt Park are also within 3 miles (5 km).

Free perks

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Free perks include buffet breakfast, free self parking, and a roundtrip airport shuttle. Free WiFi in public areas, a garden, and a picnic area are also on offer.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 109 guestrooms also offer free WiFi and TVs. Refrigerators, microwaves, and premium bedding are also available.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$139* Per night/room Oct 24 - Oct 25

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Dimond Center Hotel ratings based on 20 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dimond Center Hotel

Everyone (13) Couples (1) Family (6)
3 out of 5
The room was so hot, and when I turned down the temp the front desk worker berated me she said “You all need to STOP touching the thermostat! It works! You just keep breaking it!” Woaaah, Dimond center you should keep a better eye on the woman working front desk 3:45pm 8/19/20. Maintainence came and fixed the AC, but several hours later the room is still too hot, I was told I need to be more patient. The other employees were absolutely delightful, hotel was clean and in a good location. Not sure I’d stay here again, the over heated room alone along with no fan available for use Makes it not worth it.

Posted by , from Anchorage, Alaska on Aug 19, 2020

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Comment from Hotel Management

Aug 20, 2020 by Olesea

"Dear Isabel, Guest feedback is valuable to us, as it allows us to improve for future visits. Please accept our apology for any discomfort caused due to the temperature in your room, and for any service you received that was not to your expectations or our standards. We will speak to the team member in question to ensure that an experience like yours does not happen again. We will also have maintenance follow up on the AC once more to ensure everything is as it should be. We do take solace in knowing that you enjoyed our location, clean facilities, and interacting with the rest of our team. We will do better moving forward, and we want nothing more than a chance to improve your perceptions. General Manager Olesea V. Shier"

4 out of 5

Posted by on Jun 18, 2020

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Comment from Hotel Management

Jun 18, 2020 by Olesea

Dear Guest. Thank you for your ratings. We are looking forward to welcome you back soon.

4 out of 5

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 6, 2020 by olesea

Dear Guest, Thank you for allowing us to host you during your recent visit to Dimond Center Hotel. We're grateful for your review and thrilled that you had a great experience with us. Our team trusts you had a memorable trip, and we hope you'll return to stay with us the next time you're in the area

4 out of 5

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 27, 2019 by Julia

Thank you for your review and patronage.

3 out of 5
Property felt very dirty and run down. Mattress was saggy and quite uncomfortable. Shower curtain attacked us the entire time we showered. It just felt gross. Probably time for a remodel - it used to be a pretty nice place to stay.

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 14, 2019 by Olesea

Dear Staci, Thank you for sharing feedback about your recent stay with us. We are planning a full guest room renovation starting at the beginning of November. We are aware of room condition; we can't wait to remodel and show everyone a new product. We hope you will be back ans stay with us again. Best Regards, Olesea Shier General Manager

3 out of 5
I asked for a room for 5 adults and got a room with 2 queen beds. We had to pay an extra $15 for a rollaway bed. No manager in the hotel until Monday, and the people on staff said we had no choice! Not good!

Posted by on Sep 7, 2019

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Comment from Hotel Management

Sep 7, 2019 by Olesea Shier

Dear Guest, Please, accept our apology for not being able to speak with a manager on duty in regards of this situations. Our rooms with 2 queen beds, can accommodate 4ppl easily, there is an extra charge for additional occupant. Please, accept our apologies if you feel this wasn't advertised correctly. We hope you will be back and stay with us again. We hope to have an opportunity to welcome you back in near future. Thank you Olesea Shier General Manager

4 out of 5
The property is lovely and close to all downtown food and shopping. I thought there was a pool when I booked so I was sad when that wasnt the case. I also thought the property backed up to a state park but really it was a 15 minute walk there, which isn't long but in new surroundings wasn't my goal. It was suprisingly quiet in the room. The room was also very large, so vey comfortable.

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 4, 2019 by Manager

Dear Valued Guest, Thank you for booking with us and taking the time to give detailed feedback on you stay. Location, location location. Thanks for the great feedback and I hope that you will come see us again soon. Warm regards,

4 out of 5

Posted by on Aug 29, 2019

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Comment from Hotel Management

Aug 29, 2019 by Manager

Dear Valued Guest, Thank you very much for providing us with insight into your guest experience at our hotel. Your feedback and patronage are very much appreciated. We are pleased that you were able to enjoy our location and perhaps you were able to take advantage of all the great shopping opportunities that are prevalent around us. Thank you for allowing us to serve you for your accommodation needs.

5 out of 5
The restaurant was convenient with very friendly service. I feel the menu was limited but adequate.

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 13, 2019 by Julia

Thank you for your review and patronage

3 out of 5
The room was designed well... Love the deep tub! The property could use a bit of an update and there were no signs to find your room on your floor? Staff was ok after you got there, shuttle service and call needs a bet of attention. Not real helpful about the lick up process.

Posted by on Jun 5, 2019

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Comment from Hotel Management

Jun 5, 2019 by Manager

Dear Valued Guest, Thank you very much for staying with us and also providing feedback on your experience. Yes, the tub is a big hit and everyone seems to enjoy after a long day. You are absolutely correct about a direction sign on the second floor. I just spoke to the maintenance and we will be ordering one immediately. Again thank you for the feedback and appreciate the opportunity to serve you while in Anchorage. Warm regards,

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Shuttle services

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Event space at this hotel measures 1442 square feet (134 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and a garden are also featured at Dimond Center Hotel. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This 3-star Anchorage hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 3 levels
  • 1442 sq ft of conference space
  • 134 sq m of conference space
  • Built in 2002
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Ted Stevens Anchorage Intl. Airport (ANC) (10.5 km / 6.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Dimond Center Hotel offers 109 accommodations with safes and complimentary newspapers. Beds feature premium bedding. Cable television is provided. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Separate bedroom
  • Deep soaking tub
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

Dimond Center Hotel has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will place an authorization for USD 35 per day, with a maximum of USD 200 per stay, for all bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 35.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dimond Center
  • Dimond Center Anchorage
  • Dimond Center Hotel
  • Dimond Center Hotel Anchorage
  • Dimond Hotel
  • Hotel Dimond
  • Dimond Hotel Anchorage
  • Hotel Dimond Center
  • Dimond Center Hotel Hotel
  • Dimond Center Hotel Anchorage
  • Dimond Center Hotel Hotel Anchorage

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.