Book a hotel near 3D Museum of Wonders, Downtown Playa del Carmen

"Going to list out the reasons I didnt rate this stay 5 stars first. We booked a two bedroom with kitchen suite. We stayed 6nights total. We anticipated we would have small single use dish pods and detergent for our stay but ended up buying full size products at the local OXXO. The front desk didnt have the products avaliable and cleaning service didnt run the dish washer. Sleep was distribed each night by hall light shining through frosted glass in the bathroom. After maybe 4am it shut off and was able to sleep. May not be an issue for non light sensitive sleepers. Also property design echoes sound! Main pool area hot tub and pool didnt get hot enough. I think I read pool was heated to 85 degrees. Saw staff going under to check pool mechanics. I do want to say the staff was awesome. Bartender knew when we were headed up to the pool and acknowledged us with a wave as we hit the elevator. Moments later he was ready to take our drink orders pool side. Room attendant cleaned and made up the rooms when requested, to tip top cleanliness.I enjoyed the friendly attitude of the after hour security guy. The beach was close! I was concerned I would have to walk a distance, 1/4 to 1/2 to get tot the beach but the block sizes are small. Was watching the sunrise with any easy peasy walk for a night owl. "

"Alfredo was awesome 💯 nice room and bed, love the products like shampoo and conditioner and soap and lotion. The room was nice we didn't need cleaning because I was cleaning my room every day. They were rude though not even asking if I needed anything. The food was ok continental breakfast we got tired of it. The milk was so disgusting. We got chilaquiles with over easy eggs, I went to the room to get something when I went back to eat they had taken my food. The offered to give me. Another chilaquiles but without the eggs I was so mad. The food wasn't good. The check out was horrible, and I asked for water they wanted to charge me for it. Some nice guy offered water to me and my daughter. I spoke to the manager she was so rude. It was no beach to swim in the hotel, the pool so small and water super cold. Next time I would rather to pay more money for a better place. Alfredo was awesome though very friendly, kind and professional. "

"The room was clean and nice and cold. The only thing that was disappointing was the pillows. They were hard and uncomfortable. There was a staff member or two that didn’t feel friendly but the other staff was definitely welcoming and friendly. Pool was amazing! Lots of chairs to choose from and was able to relax. "

"Absolutely recommended!"

"Room was clean and the air conditioning worked just fine "

"The only down side of this property was the food was just fair."