Find a Hotel in Midtown

"Upon arrival, walking to the elevator, then the walk thru the atrium made it seem like it would be very clean. There was the smell of brand new carpet and all looked really fresh there, until, we entered the room. There was an awful smell. Then looking at the desk it was obviously really old. My husband turned the air down to cool the room. We waited a couple minutes. It kicked on, was really loud, but not as LOUD as it would become. We called the front desk, they sent a maintenance guy He arrived quickly. He reset the thermostat and returned shortly to see if it worked. We went to dinner, the restaurant was good with great service. We returned and the thermostat was set low, at 68 but the room was still reading 77°, so we called the front desk again. We asked if we could get another room, she said the only other rooms they had were on the other side of the hotel and those elevators were out so we would have to access the room by the stairs. My husband is set up for knee surgery soon so that wasnt an option. She said she could send the maintenance man back. He returned quickly. He tried again to fix it but it wasnt going to cool down. He offered us a fan, and went to get it. We opened the window, but it smelled like Marijuana so we shut it. I went to take a shower and the water pressure was great but then the hair dryer was broke. The bed was sunk in the middle and the room was warm all night long! Terrible experience except for the staff, they were great."

"Na"

"Clean and staff is nice. Loved the onsite dining options and bar"

"Friendly and helpful staff Clean & comfortable"

"No issues "

"On par with all the Embassy Suites I have stayed at. Nicely appointed, but there seems to be some wear and tear on some furnishings in the lobby that screams deferred maintenance (torn up vinyl seating on a bench in the dining / lounge area easily spotted in any of the elevators)."