Travelocity Verified Review
"I was told that they were unable to access my credit card information and they would have to cred my card for $50 incase we tore up something, and they would take it off when we left. I just received my credit card information and the $50 was not removed as they promised. I asked for a receipt for the $50 but they said they do not give paper receipts. Also, the cable was not hooked up for the TV and they promised they would deduct $20 from my bill which also did not happen. When we left at 7:00 and the next morning, there was no one there, WE had to call a number on a piece of paper that was taped to the door of the lobby to speak to someone. I was again told my discounts would show up on my credit card statement, which has not happened. The motel is being having a lot of work done on it and it appears they are very confused. It is a old motel that has the rooms in a row with the front and back open to the out side. The bathroom was cold so we did not take a shower the next morning. "
A verified traveler from Roanoke, VA stayed at Heritage House Inn