Review Title: “Great Resort, But Poorly Managed Rental”Reunion Resort is fantastic, but unfortunately, this particular rental did not meet our expectations. While the home was comfortable and the beds were clean, the overall cleanliness and maintenance were lacking.The carpets and couch had large stains, some walls had dirt and marks, and the shower heads were so clogged with calcium buildup that they barely worked. The bathtub fixtures also had heavy buildup, making it feel unclean. Additionally, some of the towels provided were visibly dirty, which was disappointing.The water had a strong rotten egg smell, which we understand can be common in Florida, but when we moved to a nearby hotel, the smell was significantly reduced—suggesting that better filtration could help.When we reached out with our concerns, the response was dismissive. They assumed we had already left and said nothing could be done. There was no real acknowledgment of the cleaning issues, even though our concerns were about the condition when we first arrived.Reunion Resort itself is an amazing place to stay, but in the future, we will be booking directly through the property rather than this specific property management team, as their responsiveness and upkeep were not up to par.
