2/10 Terrible
Eric G.
6 abr. 2025
No le gustó: Limpieza
Very disappointed
We arrived to the property after an 8 hour car ride. We unloaded our things, turned the A/C down & hit the beach. I noticed the couch was stained & air vents were missing in the unit as well as a musty odor upon arrival. The long, dark hallway leading to the unit was unsettling. After leaving the beach & returning to the unit 3 hours later, the A/C was still at the same temperature & had not changed. My daughter noticed her "clean" bath towel was very dirty...so she looked at two other "clean" towels provided for us & they were all dirty. I reached out to the text service as well as calling a Vacasa representative. They said they would be in touch with the local team members & return my call. I NEVER received a call back, but texts offering to clean the stains off the couch. I sent numerous photos showing the dirty floors, dirty linens, A/C unit not changing & the stains on the couch. I asked to be relocated & even said paying more was fine. It was close to 9 pm at this point so we left the unit & found another place to stay. I DID NOT hear from Vacasa, so the next day, I texted the help line to confirm that we would receive a refund & that our reservation would be cancelled. They said they would "look into it." They NEVER offered to relocate us or make things right. There were reviews from August, 2024 about the lack of cleanliness & broken A/C & again earlier in March about lack of cleanliness on the Vacasa review page. We want a refund please!
Eric G.
Se hospedó 3 noches en abril de 2025