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"Room was clean.. But after being here 2 hours " visitors appeared.. Cockroaches..showed up..Not happy..Then internet kept freezing up. No wifi no cod ... " More

By a verified traveler on Sat 21 Aug 2021

Hotel Description

3.5-star beachfront aparthotel with outdoor pool

On the beach

Within a 15-minute walk of the aparthotel, you'll find Gulf Shores Public Beach and Gulf Shores Beach. Also, Gulf State Park is within half a mile (1 km) and Waterville USA is within 2 miles (3 km).

Outdoor pool

An outdoor pool, free self parking, and laundry facilities are featured at this aparthotel. WiFi in public areas is free. Multilingual staff can provide around-the-clock assistance and barbecue grills are on offer.

Kitchens, flat-screen TVs

The 84 apartments feature well-equipped kitchens with refrigerators, stovetops, and dishwashers, as well as flat-screen TVs with cable channels. Living rooms, dining areas, and coffee/tea makers are also available.

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 6 Max
$164* Per night/room Oct 11 - Oct 12

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 6 Max

Studio, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Phoenix All Suites ratings based on 4 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Phoenix All Suites

Everyone (1) Couples (1) Family (1)
3 out of 5
Room was clean.. But after being here 2 hours " visitors appeared.. Cockroaches..showed up..Not happy..Then internet kept freezing up. No wifi no code Why ck in at 4.. But have to ck out at 10? Thats not a full 24 hours yet I paid for a 24 hour stay. I realize you have to.' Clean up...but cant you bend alittle on ck.out time? I was going to book for next year for 10 days.. But ...will probably look elsewhere.

Posted by on Aug 21, 2021

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Comment from Hotel Management

Aug 23, 2021 by Brett Robinson

Thank you so much for your review of Brett/Robinson. Reviews like these help us to adjust, and work hard to improve guests' experience. In these unprecedented times we are working in overdrive to uphold the Brett/Robinson standards. Thanks again, and be well!

5 out of 5

Posted by on Apr 25, 2021

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Comment from Hotel Management

May 6, 2021 by Katherine

Thank you for your feedback!

4 out of 5
I liked that it was right on the beach and near the hangout! We had a balcony that was amazing.

Posted by on Sep 29, 2019

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Comment from Hotel Management

Sep 30, 2019 by Brett/Robinson Vacation Rentals

We are glad to hear that you had a great stay and enjoyed the beautiful view!!

3 out of 5
The view and location of this building is perfect, couldn’t have asked for a better location. With that being said.. this hotel needs MAJOR updates. It was by far the worst hotel I’ve ever stayed at, with the absolutely best location. I travel a lot and was absolutely obsessed with the location and completely disappointed with this specific hotel. The elevator took 10 mins to even open, both sides. You’re staring there forever, it’s very slow moving when going up or down and even made us fear it wouldn’t work or we would get stuck. The staff left Massive piles of dirty bedding under near one side of the elevator closest to Pink Pony. I mean probably over 500 towels, blankets etc it was at least 3 large carts full just laying there. The rooms are outdated and very small. We had to sign a no smoking waver but people smoked at the pool. We had a large party in room above us that were loud all night long. Two men were on the balcony and SPIT over onto two teenagers. We asked if they spit, they smiled and waved then 10 mins later did it again. We told the older man that worked front desk and he said if they do it again to let them know. Total crap. We had dirty towels as the maid was getting onto elevator with the cleaning cart and clean towels asked if we could get new ones and she said that’s the maid and shut the elevator door. But she was the made and had the cleaning cart. We called down asked for more towels when young girl came up I handed dirty ones she threw on ground.

Posted by on Jun 5, 2019

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Comment from Hotel Management

Jun 14, 2019 by Jennifer B.

Thank you for the review. We are glad that you enjoyed the view and area. We are sorry that you had issues with Housekeeping and will work on getting these issues fixed.

About the Phoenix All Suites

Location Gulf Shores, AL 36542

Property Features

As a guest of Phoenix All Suites, you'll find an outdoor pool, barbecue grills, and multilingual staff. Public spaces have free WiFi and wired Internet. Phoenix All Suites also features laundry facilities and an elevator. Free self parking is available. This 3.5-star Gulf Shores aparthotel is smoke free.

  • 84 guestrooms or units
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Playground on site
  • Separate dining area
  • Full-sized refrigerator/freezer

Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Phoenix All Suites offers 84 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate living rooms. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, separate dining areas, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. 32-inch flat-screen televisions come with cable channels. Housekeeping is provided daily.

  • In-room kitchen
  • Dining room
  • Living room
  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 25

Special check-in instructions:

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeHome (VRMA & VRHP).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeHome (VRMA & VRHP)
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Phoenix All Suites Condo Gulf Shores
  • Phoenix All Suites Condo
  • Phoenix All Suites Gulf Shores
  • Phoenix All Hotel Gulf Shores
  • Phoenix Hotel Gulf Shores
  • Phoenix Gulf Shores
  • Phoenix All Suites Apartment Gulf Shores
  • Phoenix All Suites Apartment
  • Phoenix All Suites Aparthotel
  • Phoenix All Suites Gulf Shores
  • Phoenix All Suites Aparthotel Gulf Shores
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.