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Holiday Inn Express & Suites Gulf Shores, an IHG Hotel

2.5-star property
160 W Commerce Avenue, Gulf Shores, AL 1-855-201-7819
4.0 out of 5
Very good!
See all 20 travelocity Reviews

"Room was clean and spacious. Staff was very nice and professional. The only issues I had was that the room smelled like urine. Staff was very apologet ... " More

By a verified traveler on Thu 23 Sep 2021

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Hotel Description

Hotel near Gulf Shores Beach in Gulf Shores

In Gulf Shores

At this Gulf Shores hotel, you'll be within half a mile (1 km) of Gulf State Park and 3 miles (5 km) of Gulf Shores Beach. Gulf Shores Museum and Zooland Mini Golf are also within half a mile (1 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and microwaves, the 89 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Other amenities include coffee/tea makers, free weekday newspapers, and free local calls.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$84* Per night/room Dec 5 - Dec 6

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds (Luxurious)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible (Mobility, Bathtub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Express & Suites Gulf Shores, an IHG Hotel ratings based on 20 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites Gulf Shores, an IHG Hotel

Everyone (13) Couples (4) Family (3)
4 out of 5
Nice location

Posted by on Nov 28, 2021

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Comment from Hotel Management

Nov 28, 2021 by Hannah

Thank you for the review! Come back and stay with us again soon!

3 out of 5
Room was clean and spacious. Staff was very nice and professional. The only issues I had was that the room smelled like urine. Staff was very apologetic about this issues and I was given air freshener. I sprayed it the 1st day heavily and closed the door. When I came back the smell was better but not gone. Day 3 it was back even stronger. The staff said they could have maintenance come with a fogger machine to see if that would help. I felt like it wouldn’t help the situation so I declined. I was offered to move to another room but I declined that as well. I didn’t want to waste my time moving after I bumped into another guest and she said that she was moved and every room she was put in still had that smell. So I thought why do I want to repack everything just to smell the urine in a new room. However, I really enjoyed myself and I would stay at another Holiday Inn.

Posted by on Sep 23, 2021

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Comment from Hotel Management

Sep 30, 2021 by Hannah

We are terribly sorry about the smell of the room. We do take these concerns seriously and are getting with the correct department heads to figure out a solution for this issue. Thank you for staying with us and we hope you come back and stay with us in the future.

5 out of 5

Posted by on Aug 19, 2021

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4 out of 5

Posted by on May 24, 2021

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5 out of 5

Posted by on May 16, 2021

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4 out of 5

Posted by on Feb 13, 2021

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Comment from Hotel Management

Feb 23, 2021 by Staff

We appreciate your feedback.

1 out of 5
I woke up covered in ants and the staff refused to do anything about it. Very uncomfortable for the rest of my stay.

Posted by , from Savannah, Ga on Oct 21, 2020

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Comment from Hotel Management

Oct 22, 2020 by Hotel Management

Thank you for your feedback. We strive for 100% guest satisfaction and apologize we fell short of these expectations. I will address these concerns with my team as this is not something we take lightly. Unfortunately, sugar ants are very common here and are seen at every hotel, but we try everything we can to remedy the situation. Thank you again for your feedback.

5 out of 5
Holiday Inns are always the same, clean and efficient, professional staff,etc...

Posted by , from Georgia on Aug 17, 2020

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Comment from Hotel Management

Aug 24, 2020 by Hotel Management

Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us at The Holiday Inn Express in beautiful Gulf Shores, AL. We hope to see you again soon!

4 out of 5
During the first few days of our stay contractors arrived and began reconstruction and/or remodeling of our floor of the motel. Things got quite dusty and messy, but other than that, our stay was enjoyable. The staff was quite friendly and helpful, and the breakfast bar was fresh, well stocked and clean!! The staff of the breakfast bar was very friendly, personable and overall enjoyable. Would stay there again AFTER construction is finished!!

Posted by on Nov 18, 2019

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Comment from Hotel Management

Dec 6, 2019 by Hotel Management

Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us at the Holiday Inn Express in Gulf Shores, AL. We are under a major renovation and hope once our upgrades are complete, you will return again! Thank you again for your feedback.

1 out of 5
During check in I was asked to present my ID and the card I used to pay. While I was filling out paperwork they swiped my card for an extra $20

Posted by on Oct 4, 2019

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Comment from Hotel Management

Oct 8, 2019 by Hotel Management

Thank you for your feedback. We strive for 100% guest satisfaction at the Holiday Inn Express in Gulf Shores, AL. We do see that you paid travelocity.com directly for your reservation, which is a 3rd party company. At check in we request the card used to book the room and at that time we inform you there will be a $20 incidental authorization that will fall off as soon as you check out with us. Sometime banks will hold this $20 for a few days but in this case you would need to contact your bank and inform them there is an authorization that has been released from the company holding it and that it is still pending. Ask your bank when you can expect this authorization to be released. We apologize if this was not explained clearly at check in nor stated clearly on your confirmation email. We will make sure all of our agents are informing each guest of the incidental hold more clearly upon arrival. Thank you again for your feedback and please feel free to call us with any questions.

About the Holiday Inn Express & Suites Gulf Shores, an IHG Hotel

Location 160 W Commerce Avenue, Gulf Shores, AL 36542

Property Features

Holiday Inn Express & Suites Gulf Shores, an IHG Hotel offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. A business center and a meeting room are available. The business-friendly Holiday Inn Express & Suites Gulf Shores, an IHG Hotel also features complimentary newspapers in the lobby, laundry facilities, and a front desk safe. Free self parking is available. This Gulf Shores hotel is smoke free.

  • 89 guestrooms or units
  • 4 levels
  • Continental breakfast (free)
  • Deli
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites Gulf Shores, an IHG Hotel offers 89 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts debit cards, debit cards, debit cards, debit cards, and debit cards

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Gulf Shores Holiday Inn Express
  • Holiday Inn Express Gulf Shores
  • Holiday Inn Express Hotel Gulf Shores
  • Holiday Inn Express Gulf Shores Hotel
  • Holiday Inn Express Suites Gulf Shores
  • Inn Express Gulf Shores
  • Holiday Inn Express Suites Gulf Shores
  • Holiday Inn Express & Suites Gulf Shores, an IHG Hotel Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.