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4.0 out of 5

"Holiday Inns are always the same, clean and efficient, professional staff,etc... " More

By a verified traveler on Mon 17 Aug 2020

Hotel Description

Hotel near Gulf Shores Beach in Gulf Shores

In Gulf Shores

You'll find Gulf State Park and Alabama Gulf Coast Zoo within a 15-minute walk of this Gulf Shores hotel. Waterville USA and Gulf Shores Beach are also within 3 miles (5 km).

Business services

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, laundry facilities, and free newspapers are also on offer.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and microwaves, the 89 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Other amenities include coffee/tea makers, free weekday newspapers, and free local calls.

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$109* Per night/room Nov 1 - Nov 2

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking (Luxurious)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Express & Suites Gulf Shores ratings based on 18 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites Gulf Shores

Everyone (9) Couples (3) Family (2)
1 out of 5
I woke up covered in ants and the staff refused to do anything about it. Very uncomfortable for the rest of my stay.

Posted by , from Savannah, Ga on Oct 21, 2020

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Comment from Hotel Management

Oct 22, 2020 by Hotel Management

Thank you for your feedback. We strive for 100% guest satisfaction and apologize we fell short of these expectations. I will address these concerns with my team as this is not something we take lightly. Unfortunately, sugar ants are very common here and are seen at every hotel, but we try everything we can to remedy the situation. Thank you again for your feedback.

5 out of 5
Holiday Inns are always the same, clean and efficient, professional staff,etc...

Posted by , from Georgia on Aug 17, 2020

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Comment from Hotel Management

Aug 24, 2020 by Hotel Management

Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us at The Holiday Inn Express in beautiful Gulf Shores, AL. We hope to see you again soon!

4 out of 5
During the first few days of our stay contractors arrived and began reconstruction and/or remodeling of our floor of the motel. Things got quite dusty and messy, but other than that, our stay was enjoyable. The staff was quite friendly and helpful, and the breakfast bar was fresh, well stocked and clean!! The staff of the breakfast bar was very friendly, personable and overall enjoyable. Would stay there again AFTER construction is finished!!

Posted by on Nov 18, 2019

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Comment from Hotel Management

Dec 6, 2019 by Hotel Management

Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us at the Holiday Inn Express in Gulf Shores, AL. We are under a major renovation and hope once our upgrades are complete, you will return again! Thank you again for your feedback.

1 out of 5
During check in I was asked to present my ID and the card I used to pay. While I was filling out paperwork they swiped my card for an extra $20

Posted by on Oct 4, 2019

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Comment from Hotel Management

Oct 8, 2019 by Hotel Management

Thank you for your feedback. We strive for 100% guest satisfaction at the Holiday Inn Express in Gulf Shores, AL. We do see that you paid travelocity.com directly for your reservation, which is a 3rd party company. At check in we request the card used to book the room and at that time we inform you there will be a $20 incidental authorization that will fall off as soon as you check out with us. Sometime banks will hold this $20 for a few days but in this case you would need to contact your bank and inform them there is an authorization that has been released from the company holding it and that it is still pending. Ask your bank when you can expect this authorization to be released. We apologize if this was not explained clearly at check in nor stated clearly on your confirmation email. We will make sure all of our agents are informing each guest of the incidental hold more clearly upon arrival. Thank you again for your feedback and please feel free to call us with any questions.

5 out of 5
The breakfast is great. The coffee and the beds and pillows are heaven! I recommend a suite.

Posted by on Sep 17, 2019

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Comment from Hotel Management

Sep 20, 2019 by Hotel Management

Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us at the Holiday Inn Express in beautiful Gulf Shores, AL. We are anticipating your next arrival with us!

4 out of 5

Posted by on Mar 18, 2019

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Comment from Hotel Management

Apr 1, 2019 by Hotel Management

Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us at the Holiday Inn Express & Suites in Gulf Shores, AL. We hope to see you again in the future!

4 out of 5
Great breakfast. Beds are very comfortable but a little high for short people. Masking tape around the bottom of bad tub. Overall a good stay.

Posted by on Dec 30, 2018

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Comment from Hotel Management

Jan 1, 2019 by Guest Services Team

Hi Frank! Thank you so much for this amazing feedback! We are so happy that you enjoyed your stay and breakfast even though there were a few issues with your room! We look forward to having you stay with us again in the future!

5 out of 5

Posted by on Nov 6, 2018

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Comment from Hotel Management

Nov 7, 2018 by Guest Services Team

Wow! Thank you for this amazing 5-star review! We are so happy to hear that you enjoyed your stay with us!! We can't wait to have you stay with us again in the future at Holiday Inn Express in Gulf Shores!

4 out of 5

Close to all attractions

Rather it's food, beach, pool, water park or amusement park, souvenir shop you're needing, it's almost in walking distance

Posted by on Jul 7, 2017

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4 out of 5

Very convenient hotel

This hotel was perfect for our stay. We have a 18 month old so we needed a fridge and microwave in out room so it was nice that those hotel had these in every room. Rooms were very spacious so our toddler was able to run around and play. It was perfectly close to everything. The beach was literally 1 mile down the road. Plant of stores around the hotel. Overall yes I would stay there again Thank you

Posted by , from oklahoma on Aug 25, 2016

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Comment from Hotel Management

Nov 9, 2016 by Hotel Management

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alexander L. General Manager

About the Holiday Inn Express & Suites Gulf Shores

Location 160 W Commerce Avenue, Gulf Shores, AL 36542

Renovations + Closures

The following facilities or services will be unavailable from March 14 2020 to October 31 2020 (dates subject to change):

  • Breakfast

Property Features

Holiday Inn Express & Suites Gulf Shores offers its guests an outdoor pool and a fitness center. WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. The business-friendly Holiday Inn Express & Suites Gulf Shores also features complimentary newspapers in the lobby, laundry facilities, and a safe deposit box at the front desk. Self parking is free. This Gulf Shores hotel is smoke free.

  • 89 guestrooms or units
  • 4 levels
  • Business facilities
  • 1 conference room
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Pensacola Intl. Airport (PNS) (66.8 km / 41.5 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites Gulf Shores offers 89 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Gulf Shores Holiday Inn Express
  • Holiday Inn Express Gulf Shores
  • Holiday Inn Express Hotel Gulf Shores
  • Holiday Inn Express Gulf Shores Hotel
  • Holiday Inn Express Suites Gulf Shores
  • Inn Express Gulf Shores
  • Express & Suites Gulf Shores
  • Holiday Inn Express & Suites Gulf Shores Hotel
  • Holiday Inn Express & Suites Gulf Shores Gulf Shores
  • Holiday Inn Express & Suites Gulf Shores Hotel Gulf Shores

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.