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Fontainebleau Miami Beach

Property class: 4.5
4.5-star beachfront hotel near Miami Beach Beaches

Choose dates to view prices

Photo gallery for Fontainebleau Miami Beach

Exterior
Exterior
Premium bedding, minibar, in-room safe, desk
Exterior
Poolside bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
4441 Collins Avenue, Miami Beach, FL, 33140
  • Place, Fontainebleau
    ‪1 min walk‬
  • Place, Miami Beach Beaches
    ‪1 min walk‬
  • Place, 41st Street
    ‪9 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed

7.0 out of 10
Good
(8 reviews)
  • 300 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Bayview Balcony Room, 1 King Bed

Deluxe Bayview Balcony Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Bayview Balcony Room, 1 King Bed

8.2 out of 10
Very good
(34 reviews)
  • Bay view
  • 312 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Ocean View Room 1 King Bed

Ocean View Room 1 King Bed | Premium bedding, minibar, in-room safe, desk

Ocean View Room 1 King Bed

8.2 out of 10
Very good
(127 reviews)
  • Partial ocean view
  • 312 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Bayview Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Bayview Room, 1 King Bed

8.2 out of 10
Very good
(149 reviews)
  • Bay view
  • 300 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Tresor One Bedroom Ocean View Suite

Premium bedding, minibar, in-room safe, desk

Tresor One Bedroom Ocean View Suite

7.8 out of 10
Good
(18 reviews)
  • Partial ocean view
  • 1000 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Tresor Ocean View Junior Suite

Tresor Ocean View Junior Suite | Premium bedding, minibar, in-room safe, desk

Tresor Ocean View Junior Suite

8.0 out of 10
Very good
(71 reviews)
  • Partial ocean view
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Tresor Bayview Junior Suite

Tresor Bayview Junior Suite | Premium bedding, minibar, in-room safe, desk

Tresor Bayview Junior Suite

7.6 out of 10
Good
(14 reviews)
  • Bay view
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Sorrento Oceanfront One Bedroom Suite

20-inch flat-screen TV with satellite channels, TV, iPod dock

Sorrento Oceanfront One Bedroom Suite

7.6 out of 10
Good
(14 reviews)
  • 1232 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Sorrento Ocean View One Bedroom Suite

20-inch flat-screen TV with satellite channels, TV, iPod dock

Sorrento Ocean View One Bedroom Suite

  • Partial ocean view
  • 1122 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Ocean View (Sorrento)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Ocean View (Sorrento)

7.8 out of 10
Good
(32 reviews)
  • Partial ocean view
  • 575 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Bayview Balcony Room, 2 Queen Beds

Deluxe Bayview Balcony Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk

Deluxe Bayview Balcony Room, 2 Queen Beds

7.8 out of 10
Good
(43 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Bayview Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Bayview Room, 2 Queen Beds

8.0 out of 10
Very good
(111 reviews)
  • Bay view
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Ocean View Room 2 Queen Beds

Ocean View Room 2 Queen Beds | Premium bedding, minibar, in-room safe, desk

Ocean View Room 2 Queen Beds

8.0 out of 10
Very good
(101 reviews)
  • Partial ocean view
  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Standard Room, 2 Queen Beds

7.4 out of 10
Good
(65 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Tresor Bayview One Bedroom Suite

Tresor Bayview One Bedroom Suite | Living area | 20-inch flat-screen TV with satellite channels, TV, iPod dock

Tresor Bayview One Bedroom Suite

8.4 out of 10
Very good
(5 reviews)
  • Bay view
  • 1000 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Oceanfront (Sorrento)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Oceanfront (Sorrento)

8.0 out of 10
Very good
(57 reviews)
  • 550 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Sorrento Junior Suite Oceanfront 2 Queen Beds

  • Partial ocean view
  • 549 sq ft
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Mobility Accessible

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Mobility Accessible

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Balcony, Oceanfront

Room, 2 Queen Beds, Balcony, Oceanfront | Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Balcony, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Balcony, Oceanfront

Room, 1 King Bed, Balcony, Oceanfront | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Balcony, Oceanfront

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed with Sofa bed, Balcony, Bay View

Junior Suite, 1 King Bed with Sofa bed, Balcony, Bay View | Living area | 20-inch flat-screen TV with satellite channels, TV, iPod dock

Junior Suite, 1 King Bed with Sofa bed, Balcony, Bay View

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite, Multiple Beds, Bay View (2 Queens)

Junior Suite, Multiple Beds, Bay View (2 Queens) | Premium bedding, minibar, in-room safe, desk

Junior Suite, Multiple Beds, Bay View (2 Queens)

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed with Sofa bed, Bay View

Junior Suite, 1 King Bed with Sofa bed, Bay View | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed with Sofa bed, Bay View

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Executive Suite

20-inch flat-screen TV with satellite channels, TV, iPod dock

Executive Suite

  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, Balcony

20-inch flat-screen TV with satellite channels, TV, iPod dock

Executive Suite, Balcony

  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Grand Suite

Grand Suite | Living area | 20-inch flat-screen TV with satellite channels, TV, iPod dock

Grand Suite

  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Grand Suite, Balcony

Grand Suite, Balcony | Living area | 20-inch flat-screen TV with satellite channels, TV, iPod dock

Grand Suite, Balcony

  • Sleeps 5
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Miami Beach

On the beach.Within a 10-minute walk of this Mid Beach hotel, you'll find Fontainebleau and Miami Beach Beaches. Collins Avenue Shopping Area and Miami Beach Boardwalk are also within 2 miles (3 km).

What's nearby

  • Fontainebleau - 1 min walk - 0.0 miles
  • Miami Beach Beaches - 1 min walk - 0.0 miles
  • Indian Beach Park - 5 min walk - 0.3 miles
  • 41st Street - 9 min walk - 0.5 miles
  • Miami Beach Boardwalk - 4 min drive - 1.1 miles

Getting around

  • Adrienne Arsht Center Metromover Station - 10 min drive
  • Hialeah Market Station - 13 min drive
  • Miami Intl. Airport (MIA) - 25 min drive

Restaurants

  • ‪Soho Beach House - ‬4 min walk
  • ‪Cecconi's Miami - ‬4 min walk
  • ‪Beaches Bar & Grill - ‬6 min walk
  • ‪Cafe Inez - ‬3 min walk
  • ‪PIOLA MIAMI BEACH - ‬8 min walk

About this property

Fontainebleau Miami Beach

4.5-star beachfront hotel near Miami Beach Beaches
Fontainebleau Miami Beach offers its guests a full-service spa, 3 outdoor swimming pools, a hot tub, and a sauna. There are 9 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Public spaces have free WiFi.

Business amenities include a business center, meeting rooms, and limo/town car service. A children's pool, a nightclub, and a fitness center are also featured at the luxury Fontainebleau Miami Beach. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Miami Beach hotel.

  • 1504 guestrooms or units
  • 37 levels
  • 4 buildings
  • 9 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Meeting rooms
  • Nightclub
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Fontainebleau Miami Beach offers 1504 accommodations with minibars and safes. Beds feature premium bedding. 20-inch flat-screen televisions come with premium satellite channels and pay movies.

Bathrooms include complimentary toiletries and hair dryers. This Miami Beach hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

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Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Valet parking on site (USD 100 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; USD 60.96 for adults and USD 31.75 for children
  • 2 poolside bars
  • 8 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe

Things to do

  • 3 outdoor pools
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Hot tub
  • Motor boating
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 20-inch flat-screen TV with premium cable/satellite channels
  • iPod dock
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 60.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 67.26 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Newspaper
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 60.96 for adults and USD 31.75 for children
  • Valet parking fee: USD 100 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • Pool access available from 6:30 AM to 7 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Fontainebleau
Fontainebleau Hotel
Fontainebleau Hotel Miami Beach
Fontainebleau Miami Beach
Miami Beach Fontainebleau
Fontainebleau Miami Beach Hotel Miami Beach
Fontainebleau Resort Miami Beach
Fontainebleau Miami Beach Hotel
Fontainebleau Miami Miami
Fontainebleau Miami Beach Hotel
Fontainebleau Miami Beach Miami Beach
Fontainebleau Miami Beach Hotel Miami Beach

Frequently asked questions

How close is Fontainebleau Miami Beach to the airport?

Fontainebleau Miami Beach is 9.4 mi (21-min drive) away from the Miami, FL (MPB-Public Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at Fontainebleau Miami Beach?

As of Apr 28, 2026, prices found for a 1-night stay for 2 adults at Fontainebleau Miami Beach on May 10, 2026 start from $465, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Fontainebleau Miami Beach have an airport shuttle?

Airport shuttle services are not available at Fontainebleau Miami Beach.

How close is Fontainebleau Miami Beach to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Fontainebleau Miami Beach offer free breakfast?

Free breakfast isn’t provided at Fontainebleau Miami Beach, but continental breakfast is offered for a fee of USD 60.96 for adults and USD 31.75 for children. It's available on weekdays from 7:00 AM to 11:00 AM and weekends from 7:00 AM to noon.

Is there a casino at Fontainebleau Miami Beach?

No, there is no casino at this hotel, but Magic City Casino (16-min drive) and Hialeah Park Race Track (16-min drive) are nearby.

What time is check-in at Fontainebleau Miami Beach?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Fontainebleau Miami Beach?

Free parking is not available at this hotel. Valet parking is available for USD 100 per day.

Does Fontainebleau Miami Beach have a pool?

Fontainebleau Miami Beach features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 6:30 AM to 7 PM.

Does Fontainebleau Miami Beach have a restaurant?

Yes, there are 9 restaurants on site.

Does Fontainebleau Miami Beach have a spa?

This hotel has a spa, which features hot stone massages, body wraps, and body treatments.

How close is Fontainebleau Miami Beach to downtown Miami Beach?

Fontainebleau Miami Beach is 1.9 mi away from Miami Beach.

Fontainebleau Miami Beach Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 4881 out of 8149 reviews
Rating 8 - Good. 1219 out of 8149 reviews
Rating 6 - Okay. 879 out of 8149 reviews
Rating 4 - Poor. 528 out of 8149 reviews
Rating 2 - Terrible. 642 out of 8149 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Tasha, Chehalis

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is supposed to be a “Resort” yet their pool closes every day at 7pm. I’ve never stayed at a hotel where the pool wasn’t open until 10pm. Also one of the beds in our room had a mattress where the springs were so bad and loud my son was complaining of his back hurting. When I said something about it they inspected the bed and ended up bringing in a thin mattress pad that didn’t even do anything. To pay between $500-$600 a night I expected way better. We didn’t even have a fridge or microwave in the room. I would not recommend or stay here ever again.
Stayed 5 nights in Apr 2026

4/10 Poor

Brittany

Liked: Cleanliness
Elevators were a huge problem!
Stayed 5 nights in Mar 2026

10/10 Excellent

Malaisia

Stayed 4 nights in Mar 2026

10/10 Excellent

jasbleidy Catalina

Stayed 3 nights in Feb 2026

10/10 Excellent

WILLIAM, Fort Mill

Stayed 1 night in Feb 2026

10/10 Excellent

Elena

Stayed 3 nights in Feb 2026

10/10 Excellent

CATHY, CHICAGO

Stayed 2 nights in Feb 2026

10/10 Excellent

Dashawn

Stayed 3 nights in Jan 2026

8/10 Good

Ilia, NEEDHAM

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, got a bit too crowded towards the end, I don’t know why they close pools and hot tub in the evening, that’s very inconvenient
Stayed 6 nights in Dec 2025

6/10 Okay

Renee

Traveled with family
Liked: Cleanliness, property conditions & facilities
We did not have hot water for showers. Prices for drinks and food were unreasonable. No refrigerator, complementary water bottles, or coffee in rooms.
Stayed 2 nights in Jan 2026

10/10 Excellent

Rey

Liked: Cleanliness, staff & service, amenities
Everything stood out! Best location over had ok n years! Pleasent staff, happy people, great environment! Thanks
View from room
View from pool
Stayed 4 nights in Jan 2026

2/10 Terrible

Vincent, Rochester Hills

Traveled with group
Staff forced their way into our room on our third and final night of the stay. 3 men came unannounced to our door, knocked and woke us up. After answering the door, they claimed we did not have a reservation and said we needed to leave, thinking they were criminals, they shared no proof of their claim nor had ID badges on to show who they were or that they were employed there. I tried to shut the door but they stuck their foot in the door and tried to force their way in, they eventually got in and told us to pack our bags and leave. After they were in the room for a couple minutes they were on the phone with their manager who said they made a mistake, they said they would reimburse our stay to make up for the mistake then left. The hotel never called to apologize that morning and I had to argue with them to honor the reimbursement which they have yet to fully honor.
Stayed 3 nights in Jan 2026

10/10 Excellent

Christine

Stayed 1 night in Jan 2026

10/10 Excellent

Teodora

Stayed 2 nights in Jan 2026

10/10 Excellent

Kapley Judge

Stayed 2 nights in Jan 2026

10/10 Excellent

Victoria

obsessed this place was great it was soooooo big but it was beautodul
Stayed 1 night in Jan 2026

6/10 Okay

Martiens

Liked: Cleanliness, amenities
Room was ok
Stayed 3 nights in Jan 2026

10/10 Excellent

Johnnie

Stayed 2 nights in Jan 2026

10/10 Excellent

hamid

Liked: Cleanliness, amenities, property conditions & facilities
Accommodation was great and I was impressed.
Stayed 6 nights in Jan 2026

6/10 Okay

Diane, Chicopee

Liked: Cleanliness, property conditions & facilities
This is a beautiful hotel. The room was in good condition when we went in. The check-in was horrendous. They did not have enough people working and it was lines and lines of people at check-in we checked in at 11 we didn’t get our room till 430 and then we had to stand in the check-in line all over again to get our room key. In our room, the phone was broken. I told the concierge our phone was broken and she said she would send someone up to fix it. She never did. I had to chase down the housekeeping lady the next day to come and clean our room up and then she only half cleaned it up. She didn’t leave us towels. She left dirty dishes she didn’t get ice or empty the ice bucket. I called for room service that was fine. I asked for late checkout and the guy who gave me the information I couldn’t understand him because he had a very heavy accent and when I asked him to repeat himself, he got upset. It was rude. He then told me the next day I had to call on the same day. We wanted a late checkout so I did call at 8 o’clock in the morning and they said no late checkout today. No nothing else no explanation. I’ve stayed at lesser hotels and received late checkout . I did not receive my $75 resort fee credit from Expedia either.
Stayed 2 nights in Jan 2026

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities
Hotel was gorgeous, check in was very smooth, room was very nice.
Stayed 2 nights in Jan 2026

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was fantastic. We had an issue with the shower not getting hot enough. It was resolved within the hour ans they took off our amenity fees for the 1st 2 days we were there before we had the water fixed!
Stayed 4 nights in Jan 2026

10/10 Excellent

Fatemah

Stayed 3 nights in Jan 2026

10/10 Excellent

Robyn

Stayed 1 night in Jan 2026

8/10 Good

Emanuel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Didn't expect a handicap room but we made it work. The check in receptionist wasn't so helpful or just seemed uninterested in hearing our wants from the stay. The one we check out with Mercedes was more than helpful. Thank you Mercedes we will be back because you gave us hope. The hotel room was clean but lacked robes or laundry plastic bag. Learned it had to be requested. Maintenance man came to fix a previous issue as soon as we got in the room. He was banging on the door and when we told him no thank you he beat on the door some more. We advised the front desk about it
Stayed 2 nights in Jan 2026