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SureStay Hotel by Best Western Ottawa

2.5 star property
Ottawa guestrooms with free WiFi

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Ottawa

Lobby
Lobby
Indoor pool
Indoor pool
Business center

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • 24/7 front desk
  • Pet friendly
  • Air conditioning
  • Parking included

Explore the area

View in a map
212 E 23rd Street, Ottawa, KS, 66067
  • Ottawa University
    ‪3 min drive‬
  • Forest Park
    ‪6 min drive‬
  • Old Depot Museum
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Ottawa

In Ottawa .Within 2 miles (3 km) of this Ottawa hotel, you'll find Prairie Spirit Trail State Park and Teen Park. Ottawa University and City Park are also within 3 miles (5 km).

What's nearby

  • Teen Park - 20 min walk - 1.1 miles
  • Ottawa University - 3 min drive - 2.0 miles
  • City Park - 4 min drive - 2.5 miles
  • Forest Park - 6 min drive - 3.4 miles
  • Old Depot Museum - 6 min drive - 3.4 miles

Getting around

  • Kansas City International Airport (MCI) - 69 min drive

Restaurants

  • ‪Love's Travel Stop - ‬15 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Smoked Creations BBQ - ‬6 min drive
  • ‪Sonic Drive-In - ‬2 min drive
  • ‪South Beach Cove - ‬20 min walk

About this property

SureStay Hotel by Best Western Ottawa

Ottawa guestrooms with free WiFi
WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. SureStay Hotel by Best Western Ottawa also features an indoor pool, express check-out, and a front-desk safe. Self parking is free.

This Ottawa hotel is smoke free.

  • 52 guestrooms or units
  • Continental breakfast (free)
  • Business facilities
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • No smoking on site
SureStay Hotel by Best Western Ottawa offers 52 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Similar properties

Internet, bed sheets, alarm clocks

Comfort Inn Ottawa

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.0 out of 5, Very Good, 367 reviews
$93 nightly
The price is $112
Oct 5 - Oct 6
Total with taxes and fees
Comfort Inn Ottawa

Property amenities

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM

Things to do

  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 12.0 per night.
  • Cribs (infant beds) are available for USD 5.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 12.0 per night
  • Administrative fee: USD 1.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and cash. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Ottawa
SureStay Ottawa
Ottawa Best Western
SureStay Best Western
SureStay Hotel Ottawa Best Western
SureStay Ottawa Best Western
SureStay Hotel Best Western Ottawa
SureStay Best Western Ottawa
SureStay Hotel Ottawa by Best Western
SureStay Hotel Ottawa
Best Western Ottawa Inn
Surestay By Best Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel
SureStay Hotel by Best Western Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel Ottawa

Frequently asked questions

How close is SureStay Hotel by Best Western Ottawa to the airport?

SureStay Hotel by Best Western Ottawa is 72.7 mi (69-min drive) away from the Kansas City International Airport (MCI) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Hotel by Best Western Ottawa?

As of Sep 7, 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Ottawa on Sep 11, 2025 start from $71.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Ottawa have an airport shuttle?

Airport shuttle services are not available at SureStay Hotel by Best Western Ottawa.

Does SureStay Hotel by Best Western Ottawa offer free breakfast?

SureStay Hotel by Best Western Ottawa offers free continental breakfast every day from 6:00 AM to 9:30 AM.

Is there a casino at SureStay Hotel by Best Western Ottawa?

No, there is no casino at this hotel.

What time is check-in at SureStay Hotel by Best Western Ottawa?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. Early check-in costs USD 25.00 (subject to availability).

Is there free parking at SureStay Hotel by Best Western Ottawa?

This hotel offers free self parking.

Does SureStay Hotel by Best Western Ottawa have a pool?

SureStay Hotel by Best Western Ottawa features an indoor pool. Guests can enjoy pool access from 10:00 AM to 10:00 PM.

Does SureStay Hotel by Best Western Ottawa have a spa?

There are no spa services available at this hotel.

How close is SureStay Hotel by Best Western Ottawa to downtown Ottawa?

SureStay Hotel by Best Western Ottawa is 2.5 mi away from Ottawa.

SureStay Hotel by Best Western Ottawa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 170 out of 528 reviews
Rating 8 - Good. 190 out of 528 reviews
Rating 6 - Okay. 87 out of 528 reviews
Rating 4 - Poor. 55 out of 528 reviews
Rating 2 - Terrible. 26 out of 528 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Desiree

Stayed 2 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 4 nights in May 2025

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They have a high cost of too much stay.
Stayed 1 night in May 2025

6/10 Okay

Charles

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
It was ok
Stayed 1 night in May 2025

10/10 Excellent

Evelio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Daisha

Stayed 1 night in May 2025

6/10 Okay

Greg

Stayed 1 night in Apr 2025

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Terra

Stayed 1 night in Mar 2025

6/10 Okay

Bonnie J

It was not anything like the pictures. The beds were comfortable. But all in all I was disappointed because I was expecting it to be like the pictures.
Stayed 2 nights in Apr 2025

10/10 Excellent

Peggy

Stayed 1 night in Apr 2025

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for the cost. The bathroom is small and the towels are rough but I slept great on a comfortable bed and everyone was very friendly.
Stayed 1 night in Apr 2025

8/10 Good

Mark

Stayed 2 nights in Mar 2025

8/10 Good

Theodore

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Feb 2025

8/10 Good

Gaylene, Arvada

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean & comfortable. Staff were very friendly and reasonable price.
Stayed 1 night in Mar 2025

8/10 Good

Misty

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and clean but the coffee maker was missing the drawer to put the coffee bag in to brew it.
Stayed 1 night in Feb 2025

4/10 Poor

Bertini, Urbandale

Stayed 1 night in Feb 2025

6/10 Okay

Tracey

Disliked: Cleanliness
I’m pretty sure the sheets weren’t clean. Bed looked slept in
Stayed 1 night in Feb 2025

8/10 Good

Jerome

Stayed 1 night in Jan 2025

10/10 Excellent

Tamarie

Liked: Cleanliness, staff & service, property conditions & facilities
Alot of snow in the parking area which made it slippery.
Stayed 1 night in Jan 2025

4/10 Poor

terry

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Snow not removed for handicap access
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

JODELL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

The bed is super comfy. Run was clean. Bathroom super small, but really all you need.
Stayed 3 nights in Dec 2024