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Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

4.5 star property
4.5-star beachfront property near Playa Mujeres Golf Club

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Outdoor wedding area
Exterior
Junior Suite Partial Ocean View - Two Queen Beds | View from room
Meeting facility
Free toiletries, hair dryer, bathrobes, slippers

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Bar
    Bar
  • On private beach
    On private beach
  • Pet friendly
    Pet friendly
  • All inclusive
    All inclusive
  • Room service
    Room service

Explore the area

Map
Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Punta Sam, QROO, 77400
    Playa Mujeres Golf Club
    11 min walk
    Mujeres Beach
    19 min walk
    Punta Sam Ferry Terminal
    7 min drive
    Isla Mujeres, Quintana Roo (ISJ)
    84 min drive

Room options

View all photos for Junior Suite Garden View - Two Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite Garden View - Two Queen Beds

  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Master Suite Ocean View - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Master Suite Ocean View - King Bed

  • 1162 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Family Suite Ocean View

View from room

Junior Family Suite Ocean View

  • 1204 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Family Suite Garden View

In-room safe, desk, laptop workspace, blackout drapes

Junior Family Suite Garden View

  • 1204 sq ft
  • Sleeps 5
  • 2 King Beds and 1 Queen Bed

View all photos for Preferred Club Junior Suite Ocean View - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Junior Suite Ocean View - King Bed

  • 624 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite - King Bed

  • 603 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Paramount Suite Ocean View - King Bed

Preferred Club Paramount Suite Ocean View - King Bed | In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Paramount Suite Ocean View - King Bed

  • 4949 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View -King Bed

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite Garden View -King Bed

  • 603 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View - Two Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Junior Suite Ocean View - Two Queen Beds

  • 624 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Preferred Club Two Bedroom Villa - King Bed and Two Queen Beds

Preferred Club Two Bedroom Villa - King Bed and Two Queen Beds | Living area | 48-inch flat-screen TV with satellite channels, TV, books

Preferred Club Two Bedroom Villa - King Bed and Two Queen Beds

  • 1580 sq ft
  • River view
  • Sleeps 8
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Preferred Club Junior Suite Swim Out Ocean View - Two Queen Beds

Preferred Club Junior Suite Swim Out Ocean View - Two Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Junior Suite Swim Out Ocean View - Two Queen Beds

  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Preferred Club Junior Suite Ocean Front with Private Pool - Two Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Junior Suite Ocean Front with Private Pool - Two Queen Beds

  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite Pool View - Two Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite Pool View - Two Queen Beds

  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Junior Suite Swim Out Ocean View - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Junior Suite Swim Out Ocean View - King Bed

  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds

Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds

  • 1204 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Preferred Club Junior Suite Ocean Front with Private Pool - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Junior Suite Ocean Front with Private Pool - King Bed

  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Pool View - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite Pool View - King Bed

  • 603 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Partial Ocean View - Two Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite Partial Ocean View - Two Queen Beds

  • 603 sq ft
  • Partial ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite Partial Ocean View - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite Partial Ocean View - King Bed

  • 603 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View - 2 Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Master Suite Ocean View - 2 Queen Beds

  • 1163 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite Ocean View - King Bed

View from room

Junior Suite Ocean View - King Bed

  • 602 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite - Two Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite - Two Queen Beds

  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Master Suite Swim Out Ocean View - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Master Suite Swim Out Ocean View - King Bed

  • 1162 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Family Suite Garden View

View from room

Junior Family Suite Garden View

  • 1204 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Family Suite Ocean View

View from room

Junior Family Suite Ocean View

  • 1204 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Preferred Club Family Suite Ocean View - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Family Suite Ocean View - King Bed

  • 1786 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deal of the Day

In-room safe, desk, laptop workspace, blackout drapes

Deal of the Day

  • 603 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View - Two Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite Ocean View - Two Queen Beds

  • 602 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Preferred Club Master Suite Ocean Front with Private Pool - King Bed

In-room safe, desk, laptop workspace, blackout drapes

Preferred Club Master Suite Ocean Front with Private Pool - King Bed

  • 1162 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Finest Playa Mujeres by The Excellence Collection - All Inclusive
On private beach
Pool
Hot Tub
Breakfast included
4.5 out of 5, Wonderful, (1011)
The price is $713
per night
$713 total
includes taxes & fees
Oct 5 - Oct 6
Finest Playa Mujeres by The Excellence Collection - All Inclusive

About the neighborhood

Punta Sam

Beachside getaway.With a stay at this Playa Mujeres property, you'll be within half a mile (1 km) of Playa Mujeres Golf Club and 9 miles (15 km) of Gran Puerto Pier. Also within 9 miles (15 km) are North Beach and Puerto Cancun Marina Town Center.

What's nearby

  • Playa Mujeres Golf Club - 11 min walk
  • Mujeres Beach - 19 min walk
  • Isla Mujeres Ferry Terminal - 84 min drive
  • Dolphin Discovery - 90 min drive
  • North Beach - 91 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪Isla Blanca - ‬13 min walk
  • ‪Flavors - ‬6 min drive
  • ‪The Sand Bar - ‬2 min drive
  • ‪World Café - ‬1 min walk
  • ‪El Suspiro - ‬19 min walk

About this property

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

4.5-star beachfront property near Playa Mujeres Golf Club
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Dreams Playa Mujeres Golf & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 3 poolside bars. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free.

This 4.5-star Punta Sam property is smoke free.

  • 502 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • Meeting rooms
  • Built in 2014
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Swim-up bar
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to furnished balconies. Accommodations offer separate sitting areas. A pillow menu is available. 48-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

Dreams Spa by Pevonia has massage/treatment rooms and couples treatment room(s). Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free crib
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 2 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Steam room
  • Table tennis
  • Waterslide

Accessibility

  • No elevator

Room amenities

Entertainment

  • 48-inch flat-screen TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Outdoor space

  • Furnished balcony

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per accommodation, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Playa Mujeres Golf Resort Cancun
Dreams Playa Mujeres Golf Resort
Dreams Playa Mujeres Golf All Inclusive
Dreams Playa Mujeres Golf
Dreams Playa Mujeres Golf Resort All Inclusive

Frequently asked questions

How close is Dreams Playa Mujeres Golf & Spa Resort - All Inclusive to the airport?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is 19.3 mi (36-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

As of Sep 21, 2024, prices found for a 1-night stay for 2 adults at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive on Sep 25, 2024 start from $466.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive.

How close is Dreams Playa Mujeres Golf & Spa Resort - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive offer free breakfast?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive does not offer free breakfast.

Is there a casino at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

No, there is no casino at this property, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (18-min drive) are nearby.

What time is check-in at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

This property offers free self parking and valet parking.

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive have a pool?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive features 3 outdoor pools and a children's pool.

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive have a restaurant?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is home to World Café, which features international cuisine.

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive have a spa?

Pamper yourself with a day at Dreams Spa by Pevonia, where you can enjoy aromatherapy, body treatments, and massages.

How close is Dreams Playa Mujeres Golf & Spa Resort - All Inclusive to downtown Punta Sam?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is 2 mi away from Punta Sam.

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 324 out of 648 reviews" "
Rating 8 - Good. 177 out of 648 reviews" "
Rating 6 - Okay. 79 out of 648 reviews" "
Rating 4 - Poor. 39 out of 648 reviews" "
Rating 2 - Terrible. 29 out of 648 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Francine, Whitsett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

8/10 Good

Jennifer, Orland Park

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Property was perfect for large group. Young children and adults. Food was better then average. Staff was nice. Activities every day - afternoon and evening. Felt secure on property. Pools and beaches wonderful. Large area for children in waterpark on premises. Only complaint was difficulty getting tables for our Large group of #17 together.
Stayed 7 nights in Jun 2024

6/10 Okay

Felicia

Liked: Cleanliness
Disliked: Staff & service
I was not please with a lot of the staff. They were rude and not very helpful. I felt uncomfortable the entire vacation.
Stayed 4 nights in Jun 2024

6/10 Okay

EMILIYA

Stayed 4 nights in Jun 2024

10/10 Excellent

Oscar

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

RAMIRO

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Limited property and activities.
Stayed 5 nights in May 2024

8/10 Good

holly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the property was very clean and it had an option for booking a Villa which was ideal for us since we had a family of 2 with 2 toddlers. They were able to play in the living room together and had a large space to run around. The hot tub in the patio area was also a bonus. The restaurants had great food and there were lots of options. All the pools were heated which was amazing for us and the kids. They loved all the pools and we had a great time hanging out in there as a family. A few things we didn't like was that the Kid's club only opened to families between 9-10 am. Since our kids were under 3 we were not allowed to access it outside of those hours to use the playground, indoor play area or additional kiddie pool. For a resort that was so child friendly we were surprised that they didn't have a snack bar with kid options so you can pick up food easily. You had to go to an area that you order food or the only options were sandwiches and salads to pick up. Resort is pretty tucked way so it wasn't convenient to go outside the resort. There were limited night time entertainment for kids. It would have been nice if they had a 7 or 7:30 PM activity either movie, show, or craft for kids. Otherwise we had a great family vacation!
Stayed 6 nights in May 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the world cafe and the workers that assigned people with preffered club for the cabanas and the property condition.
Stayed 6 nights in Apr 2024

10/10 Excellent

Tomer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

6/10 Okay

patricia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The food was terrible and men had to wear pants to use the restaurants The lazy river pool was only for people who bought into the resort
Stayed 3 nights in Apr 2024

10/10 Excellent

Syahirah

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 4 had an amazing time at the resort! We tried out almost all the restaurants and they enjoyed the kids waterpark. The staff and service was amazing and attentive. We definitely recommend Dreams Playa Mujeres for other families looking for an all-inclusive resort. We didn’t have to worry about anything!!!
Stayed 4 nights in Apr 2024

4/10 Poor

Joshua

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not a great trip for the cost.
Stayed 4 nights in Mar 2024

10/10 Excellent

Noralda

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful place , bye the beach
Stayed 3 nights in Apr 2024

8/10 Good

Ingrid

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
Stayed 5 nights in Mar 2024

10/10 Excellent

Francisco Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Seungmi

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Overall it was good. Nice swimming pools and staffs. I had to change the room because of smell but it took 2 hours to change so it was waste of time.
Stayed 3 nights in Mar 2024

10/10 Excellent

Vincent

Stayed 6 nights in Feb 2024

10/10 Excellent

Viktoriya

Traveled with partner
Delicious food, beautiful location
Stayed 8 nights in Feb 2024

10/10 Excellent

Kaitlin

Stayed 4 nights in Feb 2024

6/10 Okay

changkai

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I went to Cancun 4 times and This is my least satisfied trip. I’m surprised by the service in this hotel. I booked 2 king bed rooms but I was offered by 2 double queen bed rooms when I arrive. Finally I got 1 king and 1 double bed room after negotiation. Staffs are not bad but many of them looks unhappy with a poker face. Many times I got answer “I don’t know” or different answers when I ask staffs questions about the hotel. I met a staff worked at mini golf on my first day. We talked for 5mins and I tipped him $3 usd. He was angry and asked “ what’s for!” With a very bad attitude and strong tone. Also a reminder to family who has kid under 3 years old. The hotel has kid playground and indoor playroom. But only opened to 3 yrs .
Stayed 4 nights in Jan 2024

6/10 Okay

Theresa

Traveled with family
Mixed Feelings.
Mixed feelings about my stay. On the positive side, the massage I received was one of the best I ever had, and the Fusion restaurant was delicious food and service! Some not-so-great experiences were as follows: 1-Check in I felt the sales pitch to book the next day meeting was a little long, all we wanted to do when we checked in after a long day of travel was go to our room. 2-My husband had a bolt (screw) in his rice from the Tres Colores restaurant. Thankfully he found it and did not bite on it. We did bring it to the kitchen staff's attention. They wanted to offer us something to make up for it, but since it was a prepaid all inclusive, we did not know what they could do. 3-Hibachi was impossible to get into. We tried all 4 days right at the time we were told to try. 4- Food service overall was pretty slow. For the resort being fully booked, it was definitely understaffed. I felt bad for the staff. Tides restaurant took 1 hr + to get food and most of the time the order was lost and they had to re submit it. When we ordered room service we were told 20-40 minutes and after 2 calls it ended up showing up almost 2 hours later.
Stayed 4 nights in Jan 2024

8/10 Good

Meghann J

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about this Dreams, but the dining options. It was difficult to get into the restaurants and we wasted a lot of time waiting in line to make reservations each day. Then once in the restaurants there was a very limited menu.
Stayed 4 nights in Dec 2023

10/10 Excellent

Nestor, Aurora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023