"We like the room, the beds were very comfortable and we love the service at the bar. The food was very good and the drinks excellent. " More

By a verified traveler on Wed 04 Jul 2018

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Hotel Description

Enjoy 2 restaurants at this 4-star Gatwick hotel

In suburbs

You'll be within 2 miles (3 km) of Manor Royal Business Park and 6 miles (10 km) of Gatwick Aviation Museum with a stay here. Crawley Town Hall and Effingham Park Golf Course are also within 6 miles (10 km).

Dining options, 2 bars/lounges

This smoke-free hotel's 2 restaurants, 2 bars/lounges, and 24-hour health club are some of the featured amenities. Traveling on business? Take advantage of the business center and free WiFi in public areas. A coffee shop, a garden, and express check-in are also on offer.

WiFi, LCD TVs

The 821 soundproofed guestrooms offer WiFi and 24-hour room service. LCD TVs come with cable channels, and other amenities include coffee/tea makers and hair dryers.

Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$85 per night

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Executive Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton London Gatwick Airport ratings based on 12 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton London Gatwick Airport

Everyone (2)
5 out of 5

Nice

We like the room, the beds were very comfortable and we love the service at the bar. The food was very good and the drinks excellent.

Posted by , from Coral Gables, USA on Jul 4, 2018

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Comment from Hotel Management

Jul 4, 2018 by karen

Thank you for choosing our hotel for your accommodation and for the great scores and kind comments which I am truly grateful for.

4 out of 5

Handy location for arriving and departing guests.

Pros: Handy.
Cons: Stop trying to nickel and dime you to death. In room WiFi cost! Early arrival Cost!! Room service extra service charge cost!!
Location: Airport right there!
On this stay everything went very smooth and fine. On our previous stay we arrived before Noon and were charged 25.00 pounds per room EARY ARRIVAL FEE. UGH!!!

Posted by , from Orlando on Oct 28, 2015

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Comment from Hotel Management

Nov 3, 2015 by Karen

Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was so pleased to see the good scores and thnak you! I fully appreciate your comments in respect of WIFI however this is a Hilton decision and not made locally at hotel level. Please do enrol in the Hilton Hhonors loyalty programmed which is FREE to join as this entitles our Hilton Hhonors members free WIFI in all Hilton hotels. Very best regards, Karen Ballam

1 out of 5

Not a 4 star hotel !

Pros: airport location and close to train station
Cons: No free Internet, Poor breakfast
My wife and I stayed at this hotel before and after a cruise. The location was excellent with quick access to the Gatwick airport and the train station. I wish I could say some thing else positive about it - but I can't. The beds in each of the 2 rooms I stayed in were horrible - about 6 inches thick, old fashioned springs going every which way - and the last bed was so broken down that it was more of a double hammock than a bed. Moldy, gross bathrooms with peeling wallpaper throughout. The place is run down and in very ill-repair. The elevators were in such bad shape their doors slammed shut and the appropriate lights didn't light up. I commented about the broken floor indicator lights to the concierge/bell man that was riding up with someones luggage and he said, "this whole place is falling apart". My sentiments exactly!

Posted by on Aug 7, 2012

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Comment from Hotel Management

Jan 24, 2015 by Karen

Thank you for your post and please accept my apologies for any disappointment or inconvenience caused you. Yours sincerely, Karen Ballam HILTON GATWICK

1 out of 5

DO NOT stay here

Cons: No free Internet, Noisy, Poor breakfast
The bar staff was very slow and I finally had to carry the drinks to the table myself. Check in is very disorganized and unfriendly. The "concierge" desk does not care about service or they would actually man the desk for customers. We met a couple there for vacation and their room had leaks and the tv did work. This is not a quality Hilton.

Posted by , from Florida, USA on Jul 12, 2012

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Comment from Hotel Management

Feb 7, 2015 by Karen

Thank you for taking the time to score the hotel and it is clear from the scores given we did not reach your expectations and please accept my sincerest of apologies. Best regards, Karen Ballam

3 out of 5

Very convenient for early morning flights or transportation into London. Free internet in the lobby but not available in the room.

Cons: Nothing close, No free Internet, overpriced breakfast
Very typical hotel room with usual appointments, i.e., television, hair dryer, extra toiletries. Comfortable and adequate for one or two days stay. Breakfast at the hotel's Garden Restaurant is extremely expensive. 18.95 British pounds unless you purchase a voucher from the hotel service desk. Then, it is 10 British pounds. Breakfast is a buffet style with hot and cold items, some fruits, juice, tea, and coffee. Way overpriced for what is offered.

Posted by , from Florida on Jun 13, 2012

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Comment from Hotel Management

Feb 21, 2015 by Karen

Thank you for choosing the Hilton Gatwick and for taking the time to score the hotel. It is clear from the scores given and your feedback that we did not reach your expectations and please accept my sincerest of apologies. Best regards, Karen Ballam

5 out of 5

Best Airport Hotel

Pros: Free breakfast, Close restaurants, Quiet, connected to airport, short walk to train station
Gatwick Airport is connected to the hotel via a corridor, we walked from the airport directly to our room with the luggage cart - made it very convenient. Hotel caters to travelers, with breakfast starting at 5:30am. Rooms were quiet and roomy. Easy walk back to the airport to connect to the train station too.

Posted by , from Columbus, OH on Oct 8, 2011

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Comment from Hotel Management

Jan 12, 2016 by Karen

Thank you for choosing this hotel for your accommodation. I am grateful for the terrific scores given and thank you so much. Very best regards, Karen

4 out of 5

Worth it

Pros: Free breakfast, Free Internet
To be fair - one cannot have conplaints about the hotel. All that it said - it delivered on ... clean room, comfortable bed, descent breakfast - overall no complaints

Posted by , from Jamaica on Oct 5, 2011

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5 out of 5

This hotel made my 1st trip to London the best.

Pros: Free breakfast, Close restaurants, Quiet
The hotel was fantastic. The hotel staff were very polite and helpful in fact they carried our luggage up the stairs to our room for us. Even before we arrived, every time we called the hotel from the United States prior to our visit, the hotel staff were very friendly and helpful. I would definitely recommend this hotel to anyone visiting London, in fact when we return for our next visit, we will definitely be staying at the same hotel. Thank you very much for the hospitality.

Posted by on May 8, 2011

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5 out of 5

Fabulous Customer Service!

I was more than impressed with the Hilton London Gatwick Hotel on numerous levels. The room contained a refrigerator that I was able to use (instead of just the mini-bar kind that you risk getting charged for items if you remove them). Most importantly, I had forgotten a sweatshirt very dear to me (and irreplaceable due to personalization and a one-time issue) in my early morning pre-flight haste in the dark. When I discovered my forgetfulness I contacted the hotel right away and they ensured me they would look for it. I corresponded with them via email and authorized payment on my credit card for the shipping costs and they quickly shipped it back to my home in the U.S. I am deeply grateful for this type of customer service above and beyond the call of duty and the efficient and friendly manner in which it was carried out. I find this type of service rare these days and want to recognize the staff there for their excellence. I would highly recommend this hotel. It is also very conveniently located near the rental car return and dinning facilities. There is a bus to the North terminal that doesn’t take long and there are plans for a tram in the future. I am very pleased with my experience.

Posted by on Jul 22, 2010

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3 out of 5

nice

it was nice nothing great but livable

Posted by on May 1, 2008

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Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center and meeting rooms. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 12196 square feet (1133 square meters) and includes conference space. A 24-hour health club, multilingual staff, and a garden are also featured at the business-friendly Hilton London Gatwick Airport. This 4-star Gatwick hotel is smoke free.

  • 1 building
  • 821 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • 21 conference rooms
  • 12196 sq ft of conference space
  • 1133 sq m of conference space
  • Built in 1981
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Transport

  • Airport: London (LGW-Gatwick) (7.3 km / 4.5 mi)
  • Train station: Horley Station (4.2 km / 2.6 mi)
  • Parking:

Room Amenities

Hilton London Gatwick Airport offers 821 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy full breakfast for a fee.

Hilton London Gatwick Airport has 2 restaurants serving breakfast and dinner.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 12.0 per night.

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

Fees

Guests will be asked to pay the following charges at the property:

  • A 1 percent city/local tax will be charged

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 18.95 per person (approximately)
  • Fee for in-room wireless Internet: GBP 15 per 24-hour period (rates may vary)
  • Pet fee: GBP 30 per pet, per night
  • Rollaway bed fee: GBP 12.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Gatwick London Airport
  • Hilton Hotel Gatwick London Airport
  • Hilton London Gatwick Airport
  • Hilton Hotel Lowfield Heath
  • Hilton London Gatwick Airport Hotel Lowfield Heath
  • Hilton London Gatwick Airport Lowfield Heath, UK - England
  • Hilton Lowfield Heath
  • Lowfield Heath Hilton
  • Hilton London Gatwick Airport Hotel

You should know

  • Up to 3 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).