4/10 Poor
Shelly
Traveled with family
Jul 29, 2025
Hi, I have just returned home after staying in room 3013 in your Milton Keynes Double Tree hotel.
I am emailing to inform you that when we arrived late afternoon & checked in we noticed that the room smelt “musty” & damp but didn’t think too much of it as we had to meet family for a meal. When we returned to the room late that evening the smell was a lot & it became obvious that there had been some kind of problem - maybe a flood or similar & the room had not dried out completely but I was with my daughter, it was late so decided as we were only staying one night we’d have to put up with it. As an asthmatic & as the night went on I found it increasingly difficult to breathe confirming that the room was indeed pretty damp in general so a good nights sleep was NOT had. Upon check out I did inform the reception staff who apologised. I thought I’d also send an email as room 3013 obviously needs some attention & now we are home ALL of our luggage & clothes that were in the room with us also smell very musty & damp.
We have stayed in your hotel at the MK Dons stadium previously & never had an issue like this.
Shelly
Stayed 1 night in Jul 2025
