2/10 Terrible
Manzoor
Traveled with group, Business traveler
Apr 1, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent experience at the Hampton by Hilton was nothing short of a nightmare, marked by unprofessionalism, deceit, and a complete disregard for customer service.
From the moment we arrived as a work team, the reception was a disaster. A staff member rudely called me over using their index finger and even went as far as questioning why people pay so much for a stay at this hotel. We were all shocked by the complete lack of respect and courtesy.
The room was in dismal condition—dirty, stained bedding, grimy carpets, and an unmistakable unpleasant odor. Basic maintenance was clearly neglected, and the poor state of the facilities set an extremely low standard for the rest of our stay.
The ordeal didn’t stop at check-in. At check-out, Batina charged me again for a booking that had already been paid through Expedia, leaving me out of pocket by £730. I was immediately lied to: initially promised a refund by the end of the day, then informed again by Pal, the duty manager, that it would take 48 hours. When I discussed the issue with Shaun during my second check-in, he noted my concerns but seemed equally perplexed. Upon my final check-out, I was told by Batina that refunds now take 12–15 days—a complete reversal of earlier assurances.
3 weeks and i am still waiting for the refund