For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"For a Hilton Hotel, it was a little tired and worn. For what this hotel cost per night, I think there are other choices that would be a better value.
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4-star hotel with 2 restaurants, connected to the airport
In suburbs
You'll be within 2 miles (3 km) of Manor Royal Business Park and 6 miles (10 km) of Gatwick Aviation Museum with a stay here. Crawley Town Hall and Effingham Park Golf Course are also within 6 miles (10 km).
Dining options, 2 bars/lounges
This smoke-free hotel's 2 restaurants, 2 bars/lounges, and 24-hour health club are some of the featured amenities. Traveling on business? Take advantage of the 21 conference rooms, as well as the business center and free WiFi in public areas. Self parking, a coffee shop, and a garden are also offered.
WiFi, LCD TVs
The 821 soundproofed guestrooms offer WiFi and 24-hour room service. Other amenities include wired Internet, coffee/tea makers, and LCD TVs with cable channels.
Hilton London Gatwick Airport ratings based on 22 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hilton London Gatwick Airport
Everyone (8)Couples (4)Family (2)
5 out of 5
Posted by a verified traveler on Mar 14, 2020
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Comment from Hotel Management
Mar 16, 2020
by karen
Thank you for choosing this hotel for your accommodation and for taking the time to post: I was very pleased to see the great score and again thank you! Best regards...
4 out of 5
Posted by a verified traveler on Feb 9, 2020
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Comment from Hotel Management
Feb 10, 2020
by karen
Thank you for choosing this hotel for your accommodation and for taking the time to post: I was very pleased to see the good score and again thank you! Best regards...
1 out of 5
The hotel was oversold. I am expecting a refund. Th e hotel was oversold. I am expecting a refund.
Posted by a verified traveler on Jul 4, 2019
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Comment from Hotel Management
Jul 9, 2019
by karen
Thank you for choosing our hotel for your accommodation. Please be assured that all guest comments and feedback are shared and discussed to improve for the future and I am sorry for any disappointment or inconvenience we caused. Also the hotel is undergoing a refurbishment program which is so extensive it will take until 2021/22 to fully complete. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make every effort to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards,
4 out of 5
Posted by a verified traveler on Jun 20, 2019
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Comment from Hotel Management
Jun 21, 2019
by karen
Thank you for choosing our hotel for your accommodation and for the great scores which I am truly grateful for. Also the hotel is undergoing a refurbishment program which is so extensive it will take until 2021/22 to fully complete. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make every effort to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards,
2 out of 5
Difficult to use tv. Wi-fi connection was terrible: kept knocking us off. Water tap was not located far enough into basin thus causing water to splash all over counter top.light controls were confusing.
Posted by a verified traveler on Jun 13, 2019
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Comment from Hotel Management
Jun 13, 2019
by karen
Thank you for choosing this hotel for your accommodation and for taking the time and trouble to post. I am so very sorry to read that we did not reach your expectations during your visit and please accept my unreserved apologies. I have passed your WIFI feedback to our provider. Also the hotel is undergoing a refurbishment when all plumbing will be renewed. Best regards..
5 out of 5
The checkin was very easy. Our unusual situation was accommodated with no trouble. Good Job!
Posted by Randell, from Jacksonville on May 25, 2019
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Comment from Hotel Management
May 28, 2019
by karen
Thank you for choosing our hotel for your accommodation and for the great scores and kind feedback given. The hotel is undergoing a refurbishment program which is so extensive it will take until 2021/22 to fully complete. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make every effort to make our customers feel welcome and comfortable. We hope to have your continued support. Kindest regards,
4 out of 5
Great except no free WiFi in rooms and no usb charger receptors to charge phones.
Posted by a verified traveler on Feb 22, 2019
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Comment from Hotel Management
Feb 25, 2019
by karen
Thank you so much for your post and great scores.. Kind regards....
5 out of 5
Nice
We like the room, the beds were very comfortable and we love the service at the bar. The food was very good and the drinks excellent.
Posted by Lidia, from Coral Gables, USA on Jul 4, 2018
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Comment from Hotel Management
Jul 4, 2018
by karen
Thank you for choosing our hotel for your accommodation and for the great scores and kind comments which I am truly grateful for.
4 out of 5
Handy location for arriving and departing guests.
Pros:Handy.
Cons:Stop trying to nickel and dime you to death. In room WiFi cost! Early arrival Cost!! Room service extra service charge cost!!
Location:Airport right there!
On this stay everything went very smooth and fine. On our previous stay we arrived before Noon and were charged 25.00 pounds per room EARY ARRIVAL FEE. UGH!!!
Posted by Philip, from Orlando on Oct 28, 2015
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Comment from Hotel Management
Nov 3, 2015
by Karen
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion.
I was so pleased to see the good scores and thnak you! I fully appreciate your comments in respect of WIFI however this is a Hilton decision and not made locally at hotel level. Please do enrol in the Hilton Hhonors loyalty programmed which is FREE to join as this entitles our Hilton Hhonors members free WIFI in all Hilton hotels.
Very best regards, Karen Ballam
1 out of 5
Not a 4 star hotel !
Pros:airport location and close to train station
Cons:No free Internet, Poor breakfast
My wife and I stayed at this hotel before and after a cruise. The location was excellent with quick access to the Gatwick airport and the train station. I wish I could say some thing else positive about it - but I can't. The beds in each of the 2 rooms I stayed in were horrible - about 6 inches thick, old fashioned springs going every which way - and the last bed was so broken down that it was more of a double hammock than a bed. Moldy, gross bathrooms with peeling wallpaper throughout. The place is run down and in very ill-repair. The elevators were in such bad shape their doors slammed shut and the appropriate lights didn't light up. I commented about the broken floor indicator lights to the concierge/bell man that was riding up with someones luggage and he said, "this whole place is falling apart". My sentiments exactly!
Posted by ConstantCruiser on Aug 7, 2012
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Comment from Hotel Management
Jan 24, 2015
by Karen
Thank you for your post and please accept my apologies for any disappointment or inconvenience caused you.
Yours sincerely,
Karen Ballam
HILTON GATWICK
This property is closed from 26 March 2020 to 15 August 2020 (dates subject to change).
Property Features
There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 12198 square feet (1133 square meters) and includes conference space. A 24-hour health club, multilingual staff, and a garden are also featured at the business-friendly Hilton London Gatwick Airport. For a fee, parking is available. This 4-star Gatwick hotel is smoke free.
1 building
821 guestrooms or units
4 levels
2 dining venues
2 bars or lounges
12198 sq ft of conference space
1133 sq m of conference space
Built in 1981
Coffee shop
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Concierge
Wedding services available
Convenience store
Garden
Newspapers in lobby (free)
ATM
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Soundproofed rooms
Grocery/convenience store
Laundry facilities
Internet
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Airport: London (LGW-Gatwick) (2.8 km / 1.7 mi)
Train station: Gatwick Express Station (2.8 km / 1.8 mi)
Parking: Self parking available for a surcharge
Room Amenities
Hilton London Gatwick Airport offers 821 air-conditioned accommodations with laptop-compatible safes and safes. LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Gatwick hotel provides wired and wireless Internet access for a surcharge. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
In-room dining (24 hours)
LCD television
Cable channels
Movies for purchase
Coffee maker
Shower and tub combination
Housekeeping (daily)
Hair dryer
Laptop safe
Toiletries (free)
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Air conditioning
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy full breakfast on weekdays from 5:30 AM to 10:30 AM and on weekends from 5:30 AM to 11:00 AM.
Hilton London Gatwick Airport has 2 restaurants serving breakfast and dinner.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include a 24-hour health club.
Golfing nearby
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Handrails in stairways
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
Wheelchair-accessible concierge desk
In-room accessibility
Assistive listening devices available
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for GBP 12.0 per night.
Pet Policy
Pets: GBP 30 per pet, per night
Only dogs and cats are allowed
Maximum 2 per room (weight limit: 75 lbs)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. Safety features at this property include a smoke detector and a security system. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Security system
Staff does not wear personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Property does not follow sanitization practices of any association
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available through room service
Debit cards
Number of children who can stay free - 3
Gap period enforced between guest stays 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: GBP 18.95 per person (approximately)
Fee for in-room wireless Internet: GBP 15 per 24-hour period (rates may vary)
Fee for in-room wired Internet: GBP 15 per day (rates may vary)
Pet fee: GBP 30 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: GBP 12.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Gatwick London Airport
Hilton Hotel Gatwick London Airport
Hilton London Gatwick Airport
Hilton Hotel Lowfield Heath
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton London Gatwick Airport Lowfield Heath, UK - England
Hilton Lowfield Heath
Lowfield Heath Hilton
Hilton London Gatwick Airport Hotel
Hilton London Gatwick Gatwick
Hilton London Gatwick Airport Hotel
Hilton London Gatwick Airport Gatwick
Hilton London Gatwick Airport Hotel Gatwick
You should know
Up to 3 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
Yes, there are 2 restaurants on site.
Free parking is not available at this hotel. Self parking is available for GBP 34.50.
Hilton London Gatwick Airport is 1.7 mi (6-min drive) away from the London (LGW-Gatwick) airport, the closest popular airport to the property.
Hilton London Gatwick Airport does not have a pool.
There are no spa services available at this hotel.
Free breakfast isn't provided at Hilton London Gatwick Airport, but full breakfast is offered for a fee of GBP 18.95 per person. It's available on weekdays from 5:30 AM to 10:30 AM and weekends from 5:30 AM to 11:00 AM.
Check-in is from 3 PM - midnight.
Airport shuttle services are not available at Hilton London Gatwick Airport.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
