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"For a Hilton Hotel, it was a little tired and worn. For what this hotel cost per night, I think there are other choices that would be a better value. " More

By a verified traveler on Mon 02 Mar 2020

Hotel Description

4-star hotel near Manor Royal Business Park, connected to the airport

In suburbs

You'll be within 2 miles (3 km) of Manor Royal Business Park and 6 miles (10 km) of Crawley Town Hall with a stay here. Hawth Theatre is within 6 miles (10 km) and Queen Victoria Hospital is within 12 miles (20 km).

Business services

This hotel features a restaurant, a 24-hour health club, and a bar/lounge. Traveling on business? Take advantage of the 21 conference rooms, as well as the business center and free WiFi in public areas. A coffee shop, a garden, and a snack bar/deli are also on offer.

WiFi, LCD TVs

The 821 soundproofed guestrooms offer WiFi and 24-hour room service. Other amenities include wired Internet, coffee/tea makers, and LCD TVs with cable channels.

Standard Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$133* Per night/room Jul 31 - Aug 1

Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room (Deluxe, 1 Double and 2 Single Beds)

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Hilton London Gatwick Airport ratings based on 10 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton London Gatwick Airport

Everyone (6) Couples (4) Family (2)
5 out of 5

Posted by on Mar 14, 2020

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Comment from Hotel Management

Mar 16, 2020 by karen

Thank you for choosing this hotel for your accommodation and for taking the time to post: I was very pleased to see the great score and again thank you! Best regards...

4 out of 5

Posted by on Feb 9, 2020

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Comment from Hotel Management

Feb 10, 2020 by karen

Thank you for choosing this hotel for your accommodation and for taking the time to post: I was very pleased to see the good score and again thank you! Best regards...

1 out of 5
The hotel was oversold. I am expecting a refund. Th e hotel was oversold. I am expecting a refund.

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 9, 2019 by karen

Thank you for choosing our hotel for your accommodation. Please be assured that all guest comments and feedback are shared and discussed to improve for the future and I am sorry for any disappointment or inconvenience we caused. Also the hotel is undergoing a refurbishment program which is so extensive it will take until 2021/22 to fully complete. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make every effort to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards,

4 out of 5

Posted by on Jun 20, 2019

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Comment from Hotel Management

Jun 21, 2019 by karen

Thank you for choosing our hotel for your accommodation and for the great scores which I am truly grateful for. Also the hotel is undergoing a refurbishment program which is so extensive it will take until 2021/22 to fully complete. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make every effort to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards,

2 out of 5
Difficult to use tv. Wi-fi connection was terrible: kept knocking us off. Water tap was not located far enough into basin thus causing water to splash all over counter top.light controls were confusing.

Posted by on Jun 13, 2019

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Comment from Hotel Management

Jun 13, 2019 by karen

Thank you for choosing this hotel for your accommodation and for taking the time and trouble to post. I am so very sorry to read that we did not reach your expectations during your visit and please accept my unreserved apologies. I have passed your WIFI feedback to our provider. Also the hotel is undergoing a refurbishment when all plumbing will be renewed. Best regards..

5 out of 5
The checkin was very easy. Our unusual situation was accommodated with no trouble. Good Job!

Posted by , from Jacksonville on May 25, 2019

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Comment from Hotel Management

May 28, 2019 by karen

Thank you for choosing our hotel for your accommodation and for the great scores and kind feedback given. The hotel is undergoing a refurbishment program which is so extensive it will take until 2021/22 to fully complete. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make every effort to make our customers feel welcome and comfortable. We hope to have your continued support. Kindest regards,

4 out of 5
Great except no free WiFi in rooms and no usb charger receptors to charge phones.

Posted by on Feb 22, 2019

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Comment from Hotel Management

Feb 25, 2019 by karen

Thank you so much for your post and great scores.. Kind regards....

3 out of 5
For a Hilton Hotel, it was a little tired and worn. For what this hotel cost per night, I think there are other choices that would be a better value.

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 2, 2020 by karen

Thank you for choosing this hotel for your accommodation and for taking the time to post: all guest comments and feedback is shared with the team to ensure where possible we can take action and address any issues raised. I am sorry for any disappointment and thank you for letting us know. Also a refurbishment is underway which is so extensive it will take until 2022/23 to fully complete. The first phase or newly renovated rooms, including new beds, are in use and receiving very positive comments and feedback. We are extremely excited at the enhancements the total refurbishment over the next three years will bring for our guests. Sincerely…

4 out of 5
All was good. Very nice staff. Restaurant was excellent. Buffet a little expensive but you get what you pay for.

Posted by on Aug 16, 2019

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Comment from Hotel Management

Aug 16, 2019 by Karen

Thank you for choosing our hotel for your accommodation and for the great scores which I am truly grateful for. Also I am delighted to confirm that a refurbishment is underway which is so extensive it will take until 2021/22 to fully complete. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make effort to address any issues and use all of our service resources to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards,

5 out of 5
fantastic location comfortable bed after a 10 hour flight

Posted by on Feb 4, 2019

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Comment from Hotel Management

Feb 6, 2019 by karen

Thank you for choosing our hotel for your accommodation and for the great scores which I am truly grateful for. Kindest regards...

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 12198 square feet (1133 square meters) and includes conference space. A 24-hour health club, multilingual staff, and a garden are also featured at the business-friendly Hilton London Gatwick Airport. This 4-star Gatwick hotel is smoke free.

  • 1 building
  • 821 guestrooms or units
  • 4 levels
  • 12198 sq ft of conference space
  • 1133 sq m of conference space
  • Built in 1981
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Transport

  • Airport: Gatwick Airport (LGW) (5.8 km / 3.6 mi)
  • Train station: Gatwick Express Station (2.8 km / 1.8 mi)

Room Amenities

Hilton London Gatwick Airport offers 821 air-conditioned accommodations with laptop-compatible safes and safes. 55-inch LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Gatwick hotel provides wired and wireless Internet access for a surcharge. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 5:30 AM to 10:30 AM and on weekends from 5:30 AM to 11:00 AM.

Hilton London Gatwick Airport has a restaurant on site.

Amy's Restaurant - Onsite family restaurant. Open daily.

Amy's Lobby Bar - Onsite lobby lounge. Open daily.

Costa Coffee - Onsite coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Portable hoist available
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 12.0 per night.

Pet Policy

  • Pets: GBP 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow regional sanitization guidelines
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 18.95 per person (approximately)
  • Fee for in-room wireless Internet: GBP 15 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: GBP 15 per day (rates may vary)
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 12.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Gatwick London Airport
  • Hilton Hotel Gatwick London Airport
  • Hilton London Gatwick Airport
  • Hilton Hotel Lowfield Heath
  • Hilton London Gatwick Airport Hotel Lowfield Heath
  • Hilton London Gatwick Airport Lowfield Heath, UK - England
  • Hilton Lowfield Heath
  • Lowfield Heath Hilton
  • Hilton London Gatwick Airport Hotel
  • Hilton London Gatwick Gatwick
  • Hilton London Gatwick Airport Hotel
  • Hilton London Gatwick Airport Gatwick
  • Hilton London Gatwick Airport Hotel Gatwick

You should know

  • Up to 3 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.