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"Only one set of towels in room,was told to come to front desk and get them ourselves. No service I understand covid restrictions but saw sign tellin ... " More

By a verified traveler on Sat 15 Aug 2020

Hotel Description

Family-friendly 3-star hotel with indoor pool

In Norwalk

Within a 10-minute walk of the hotel, you'll find Caldor Shopping Center and Gateway Shopping Center. Silvermine Arts Center and Wilton Historical Society are also within 3 miles (5 km).

Business services

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, a coffee shop, and limo/town car service are also offered.

Free Internet, MP3 docks

Featuring conveniences like refrigerators and microwaves, the 170 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with satellite channels. Other amenities include MP3 docks, room service, and free weekday newspapers.

Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Garden Inn® Norwalk ratings based on 10 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn® Norwalk

Everyone (5) Couples (2) Family (4)
3 out of 5
Only one set of towels in room,was told to come to front desk and get them ourselves. No service I understand covid restrictions but saw sign telling guests. No ice available. Go to store next door and buy your own, not Hilton standards

Posted by on Aug 15, 2020

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4 out of 5
We arrived at 1am - traveling. When we got to our room and into bed, all we could hear was doors slamming and people fighting. We called front desk and they sent someone up. Wasn’t bad after that.

Posted by on Dec 1, 2019

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Comment from Hotel Management

Jan 22, 2020 by General Manager

Thank you for sharing your experience

3 out of 5
The bed we had was very very hard didn't sleep the first night they said there's an adjustment on each side of the bed to soften it I adjusted to the most softest to see if that helps with my back it would take another day to get the adjustments just right I'd rather have a regular bed. Plus the use of the pool had good hours but for people that we're going to stay one night which we had two nights they close the pool 3 hours early to work with the chemicals I'm sure it could have waited to the closing of the pool that night. I wasn't totally aware of the cost of breakfast at this particular hotel I thought it had a continental breakfast but it didn't but it was good and pretty reasonable

Posted by , from Stroudsburg Pennsylvania on Oct 28, 2019

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4 out of 5

Posted by on Oct 14, 2019

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5 out of 5
Full breakfast was included for just $2 more/night. Room was clean and comfortable.

Posted by on May 7, 2019

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Comment from Hotel Management

May 21, 2019 by John Matkovich, General Manager

We're glad you were able to enjoy our full breakfast buffet. Purchasing a breakfast package is a great way to save money and enjoy our extensive buffet including eggs cooked to order.

5 out of 5
Easy to get to, Tavern across the street was nice. Beds were comfortable.

Posted by on Feb 13, 2019

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5 out of 5
Stay was great breakfast was excellent. Easy on off highway. Restaurants and stores nearby

Posted by on Jan 15, 2019

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4 out of 5
When I arrived to the hotel I was greeted by staff they were friendly. Very nice hotel, room was very clean and well stocked during the evening/ night the halls were quiet. A little loud during the early AM. Overall I am pleased with my stay

Posted by on Dec 29, 2018

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1 out of 5

Very disappointed.

Pros: Nothing
Cons: Everything
Based on past reviews and experiences with the chain, I was very surprised with my recent stay. I booked three rooms for a Fourth of July family get together nearby. Boy , I wish I had booked elsewhere. None of the rooms were close together, my room was on the first floor, right by the back parking lot door. Noise level was high, staff included. Loud, disturbing, and I'm not even talking about the outdated A/C. Tub had rust stains, rug had a feeling of being filthy, and inadequate staffing. This place needs an over haul ASAP. Felt like no one was trying. Wonder if booking through an outside travel service had something to do with it. Would not recommend to anyone.c

Posted by , from Boston Ma on Jul 6, 2015

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4 out of 5

Staff very accomodating!

We needed adjoining rooms and a rollaway for our kids, and it was no problem. Rooms were clean, as was the pool. If the room price included a free breakfast it would be the perfect place.

Posted by , from Chicago, IL on Apr 11, 2011

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About the Hilton Garden Inn® Norwalk

Location 560 Main Ave, Norwalk, CT 06851

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Hilton Garden Inn® Norwalk offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. Business amenities include a business center and limo/town car service. WiFi is free in public spaces. The family-friendly Hilton Garden Inn® Norwalk also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This 3-star Norwalk hotel is smoke free.

  • 1 building
  • 170 guestrooms or units
  • 3 levels
  • Built in 2001
  • Dining venue
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: LaGuardia Airport (LGA) (69.8 km / 43.4 mi)
  • Train station: South Norwalk Station (8.1 km / 5.1 mi)
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn® Norwalk offers 170 air-conditioned accommodations with MP3 docking stations and video-game consoles. 32-inch LCD televisions come with premium satellite channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Great American Grill - This restaurant specializes in American cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Rafting nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Roll-in shower
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and an access code. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and an access code. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per day
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Norwalk Hotel Norwalk
  • Hilton Garden Inn® Norwalk
  • Norwalk Hilton Garden Inn
  • Hilton Garden Inn® Norwalk Hotel
  • Hilton Norwalk
  • Hilton Inn® Norwalk Norwalk
  • Hilton Garden Inn® Norwalk Hotel
  • Hilton Garden Inn® Norwalk Norwalk
  • Hilton Garden Inn® Norwalk Hotel Norwalk

You should know

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.