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"Great hotel but broken shower handles let me only take shower once during my 3 night stay. I do hope that in future they can check their showers befor ... " More

By a verified traveler on Tue 07 Jul 2020

Hotel Description

4-star hotel near E. Gaynor Brennan Golf Course

Seaside stay

Stay at this Old Greenwich hotel and you'll be within 2 miles (3 km) of E. Gaynor Brennan Golf Course and 6 miles (10 km) of Bruce Museum of Arts and Science. Greenwich Avenue and Chelsea Piers are also within 6 miles (10 km).

Business services

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a hair salon, and express check-out are also offered.

Free WiFi, refrigerators

The 373 guestrooms feature comforts like premium bedding and down comforters, while refrigerators and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include free WiFi and free bottled water. Housekeeping is available on request.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$153* Per night/room Aug 8 - Aug 9

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Allergy Friendly

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite (Greenwich Suite)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hyatt Regency Greenwich ratings based on 13 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hyatt Regency Greenwich

Everyone (10) Family (3)
3 out of 5

Posted by on Jul 3, 2021

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Comment from Hotel Management

Jul 13, 2021 by Laura

Thank you for reviewing your experience! If you would like to share any additional feedback, we would love to hear from you. Otherwise, we hope to welcome you back for a future visit!

2 out of 5
Hotel was extremely disappointing for what we paid. Hot tub wasn’t working and pool was filthy. I mean band aides all over and water hasn’t been filter or properly cleaned. There’s was hair constantly getting stuck to my whole family (not mine) stuff all over the bottom and so cloudy you couldn’t see your hand in front of you. Sheets were grimy and just felt dirty. I couldn’t believe I paid $400 to stay here. Besides the atrium it felt like a motel stay.

Posted by on Mar 28, 2021

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Comment from Hotel Management

Mar 29, 2021 by Laura

Thank you for providing this feedback, though we are very sorry to hear of this experience. We will certainly address this concern, as we are dedicated to ensuring a clean and comfortable stay for our guests. Should you choose to give us another opportunity, we would like to welcome you back in order to better meet your expectations. We thank you for the feedback and appreciate you choosing Hyatt Regency Greenwich!

3 out of 5
Great hotel but broken shower handles let me only take shower once during my 3 night stay. I do hope that in future they can check their showers before making rooms available for proper booking.

Posted by on Jul 7, 2020

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Comment from Hotel Management

Jul 10, 2020 by Laura

Thank you for your feedback. If you would be willing, please share further reservation details with us via private message so that we may address your concerns with the room product. And we hope to welcome you back in the future!

5 out of 5

Posted by on Mar 1, 2020

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4 out of 5

Posted by on Dec 22, 2019

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5 out of 5

Posted by on Oct 13, 2019

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3 out of 5

Posted by on Aug 19, 2019

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4 out of 5

Posted by on Jul 14, 2019

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5 out of 5

Posted by on May 4, 2019

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3 out of 5
Overall our stay was ok but nothing great. I didn’t appreciate being charged for parking. No reason for it since hotel was in suburbs with plenty of parking. Avoid the restaurant at all costs! Long wait times, didn’t receive everything we ordered, mediocre food, high prices. My family loves to eat out and have no problem paying for quality. Unfortunately this restaurant was a huge disappointment.

Posted by on Apr 24, 2019

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Renovations + Closures

The following facilities or services will be unavailable from October 1 2020 to December 31 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Dining venue(s)

Property Features

Hyatt Regency Greenwich offers its guests an indoor pool and a 24-hour fitness center. WiFi is free in public spaces. There's an onsite business center. Multilingual staff, gift shops/newsstands, and dry cleaning/laundry services are also featured at the business-friendly Hyatt Regency Greenwich. Parking is available for a fee. This 4-star Old Greenwich hotel is smoke free.

  • 373 guestrooms or units
  • 4 levels
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Westchester County Airport (HPN) (26.9 km / 16.7 mi)
  • Train station: Stamford Transportation Center (2.6 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Regency Greenwich offers 373 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters and premium bedding. 65-inch flat-screen televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Old Greenwich hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 50 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests can access their rooms with a mobile device; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 14 and USD 25 per person (approximately)
  • Self parking fee: USD 18 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Greenwich Hyatt
  • Greenwich Hyatt Regency
  • Greenwich Regency Hyatt
  • Hyatt Greenwich
  • Hyatt Regency Greenwich
  • Hyatt Regency Hotel Greenwich
  • Hyatt Old Greenwich
  • Hyatt Regency Greenwich Hotel Old Greenwich
  • Hyatt Regency Old Greenwich
  • Hyatt Regency Greenwich Hotel
  • Hyatt Regency Greenwich Hotel
  • Hyatt Regency Greenwich Old Greenwich
  • Hyatt Regency Greenwich Hotel Old Greenwich

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.