Explore 31 Luxury Hotels in Springfield

"Didn’t have breakfast Parking great "

"The hotel itself is in a decent location, that’s about it. The room was below average at best. The bed was hard as a rock, the pillows were also super hard. There was hair on the ceiling of the shower. There’s a bus stop at the corner where the hotel is situated. I didn’t notice anything out of the ordinary though. I wouldn’t stay here again and I would not recommend it."

"The building is old and in a rundown area of Hartford. They are working on renovations floor by floor. The night I was there they posted that The 4th floor was closed for renovation so what floor did they put me in! The third floor and what time did construction come the next morning? 630 am! I mean seriously! Breakfast was very good and was kept full and hot dishes kept hot. The staff were always visible. I had requested a room with two queen and a pull out couch because three of us were traveling together. The pull out couch was not useable! It was in terrible shape! Very disappointing and apparently there were no other rooms! So do your research!"

"I’ll start with positives. The hotel was clean and the room was spacious and comfortable. Breakfast was very good and we liked that they changed the selection each day. The negatives, about an hour before we arrived with my elderly mother I received a text message informing me the only elevator was not working that day and would be fixed by the next day. We stayed three nights and it was still broken when we left. We had to climb four flights of stairs to get to and from our room. Things break, but we found out from staff that it had been broken for several days prior to our arrival and to not be told until the last minute leaving us no time to make other arrangements was upsetting. The stairs were very challenging for us and many others. On arrival there was a “bellhop” to assist with our bags. The “bellhop” was a small young child. He was very helpful but they needed to have grown adults carrying people’s heavy bags. There was no bellhop present at any other time during our stay. We called the front desk for assistance when we checked out and someone did assist us but we knew he wasn’t happy to be carrying our bags. Our refrigerator was also broken. We had planned to keep food in the room and when we let the front desk know we were told they couldn’t do anything to fix or replace it until we left. The front desk clerk that was there late afternoon/evenings was rude and condescending and made us feel uncomfortable any time we spoke to him. He had a terrible attitude."

"Walking distance to fast food places"

"Breakfast dodo. "